I really didn't want to get into this again but I really do see how people might not read almost 120 pages and know the entire story.
Everyone keeps saying "give them a chance" or "josh is a good guy" or that this somehow isn't directly fault of CCA, but.....
This is at least the 3rd time in a year that CCA..... AS A WHOLE...has completely gone dark for weeks at a time......with several open orders.....several open customer service issues yet to be resolved.
They have had MORE than a year to get their shit smoothed out regarding inventory, production and customer communications....and thats not even including the entire previous year+ when they sold Liger 2 and Zeus nails..... Josh is a great guy....great at nail design but not at business and not at rectifying CONTINUAL issues with his company. In the roughly 18months Ive known about CCA, they have hit none of their launch dates, and none of their revised launch dates. They have significantly changed product design with zero communications with customers who purchased them expecting the original designs. And Im still super confused as to how a "made to order item" with a lead time of 7-14 days can be sold out but maybe since this is The 3.0 versions birthday (public release roughly), maybe its time for 4.0 and this is just another example of poor communication to customers.
Im in no way bashing the company, everything stated is complete fact and while isolated only to my personal experiences, has been confirmed and repeated on these forums by others also and stated with zero malice or ill intent.....Im simply calling a spade, a spade and want people to have a, while perhaps not "right"..... maybe a more realistic expectation of dealing with CCA. I have 7 separate purchases from them, and this is after going through the pointless hassle of actually filing a BBB complaint against them...AND will most likely make future purchases and still FULLY RECOMMEND their products as they are truly top notch.....BUT, know what you're getting yourself into when you do put your money down and make no mistake that this is an isolated or 1 time thing.
I agree with
@ensabbahnur 100%. I have only been dealing with them for 2 months and already made 3 orders. First order for a Silver Liger set took 25 days with little communication as I expected some delay. Second was a Insert which has been my best experience with them. Ordered and received the insert in a week. When the insert broke, customer service was great and got a replacement within a week. Third order was a hurricane master set and that on 26 days now but last i check, USPS had it and its on its way to me. But this last time, like
@ensabbahnur said, they went dark for a week or so. Once i went to file a dispute with my payment provider, my order was sent out a couple days later.
I would never had file a dispute if they had just said to me, hey, we got some issues, i expect your parts to ship next week. i will be in touch. But instead, i get a email saying the adapter in my order is back ordered and that is the reason i havent shipped your order in 3 weeks even though i didnt order a liger and didnt need the adapter.
Yes, they are a pain to deal with especially if you dont already own a liger but is worth waiting. Potheads arent the most patient people too. But they do make great products that function really well with nothing else to compete.
I never had experience dealing with Josh. I have only dealt with CS which may be Josh or not, i dont know. But I will most likely get the 4.0 Liger 30mm when it comes out but did decide not to buy the 20mm Liger as I do not want to be stuck to CCA for all my vaping tools. If the 20mm Liger gets a 30% off discount, I may grab one. The Liger is worth the wait but maybe josh needs to find a business partner and stick to the back end of the business.
I ordered a 30mm 14" female liger with sapphire october 7th and on October 23 was told the hang up was the 14/18 adapters. I was also told that if I wanted 10mm they could send it out then, so of course I said yes. I even went to thickassglass and bought a 14mm to 10mm dropdown because I dont have any 10mm pieces. Today is the 10th of November and nothing has shipped. I already have my dropdown though.
THat sucks! you get a 10mm drop down because they tell you they can ship the 10mm adapter sooner but they dont. Should of just waited.
