virtualpurple
Well-Known Member
Hey. The same thing happened to my Ascent that I sent back to DaVinci. You must have my Ascent that they "repaired" sent back out to you. LOL
Go ahead and get the return process going. It would not hurt to request a new replacement unit considering the lackluster history of your Warrenty service.
Good luck, I hope you have a backup vaporizer
When I emailed Cristine my information I did request a new unit for peace of mind. However, I received a voicemail today from Aaron today, stating that this isn't how the warranty works. He stated that they would be replacing parts in my unit when they verified it wasn't working, and that I would be issued a new serial number.
However, I'm a little weirded out by this. Number 1, my original unit was a 1AA, and the replacement I was sent was a 2AA, both written on the box and stamped on the unit itself.
I'm not sure where to go from here. If they actually are able to repair the problem I'll be quite happy. However, should my unit go south on me again this really has the potential to sour me against the company.
Again, I really enjoy my ascent. When it is working, I consider it to be the best vape of my lot. But so far the warranty work is not impressing me.
Should I be more vocal with my concerns to DaVinci or should I keep my fingers crossed?