Discontinued VapeXhaleLabs Presents: The Cloud

[THCMuscle]

I'm still waiting for my refund credit to show up on my credit card. Have any of you that ordered received your refund yet?

Robot said to wait until the 11th to allow for all refunds to transfer.

 

[stonemonkey55]

I'm still waiting for my refund credit to show up on my credit card. Have any of you that ordered received your refund yet?

I contacted our credit card processor today, First Data, and they confirmed that all the paperwork for the refunds have been submitted and to allow up to two weeks for everyone's refunds to appear on their statements. Based on the timeline they gave me, that would mean everyone should receive their refunds by Thanksgiving. They mentioned that some people will notice the credits appear sooner than two weeks, but couldn't provide an explanation why it would take up to two weeks for everyone to be refunded. If you have not received a credit by Thanksgiving, please contact us at support@vapexhale.com

 

[mongorian]

... and since the 11th is a national holiday, you might as well give it until early to mid next week.

Oh, and thank a Vet!!


^ 2 weeks - standard CC company refund timeframe

 

[cisco]

Thanks Muscle for the info. The blur in my eyes while reading of a potential Cloud delay surely the reason that I missed the reference to the 11th in Robot's email.

Mongorian - I surely don't accept two weeks as a standard for a credit card reversal. This is not a refund, it is a misprocessed charge. And while it took a few days for the charge to be processed, I would expect the same on the reversal.

With SM's advice that we may need to wait till Thanksgiving for resolution, sorry, absolutely unacceptable. Pretty sure I'm going to have to call the CC co. tomorrow to protest the charge and it will be reversed immediately.

Sorry if it all seems rather harsh but this ain't the way you do biz.

 

[Giant Robot]

Cisco, this probably isn't my place to jump in, but this is absolutely not SM's fault. I work within the payments space, and First Data is just giving themselves a certain typical SOP time frame to complete the work requested, but may or may not really take that long. You can dispute any transaction for the right or wrong reasons, but you should just let everything fall into place as it eventually will, and save yourself and other parties the headache.

Besides, unless this was a debit card transaction, there is no way you would ever have a payment due prior to Thanksgiving from a last week posting time, to whenever you CC statement cycles, to the actual payment due date which is probably some time in early December or at worst, after Thanksgiving anyway. This isn't a conspiracy so just go have a great three day weekend. This will resolve itself soon enough.

Giant Robot

 

[lepstadder]

I hate to jump out there and say it but I really hope that the vapeXhale team does something to compensate those who are going to have to have there money tied up in this fiasco. I certainly understand and sympathize with the team and their troubles but those of us who were potential customers and confident enough in the team to spend our hard earned money are now going without a product en route and without their money. Now again I understand that we are told that we are not going to have to wait any longer than 8-12 weeks but I still feel that it was a big Uh-Oh on their part and we should get somekind of a kickdown for the trouble. a t shirt a few extra bowls or something, since we showed our support and put our money where our mouth is and are still going to have to wait and pay again... anyway please keep your opinions kind if you dont feel the same way, i dont want to get banned, just putting out my , I have been a huge fan the whole way

 

[WatTyler]

In fairness we were all were prepared to prepay anyway, and the refund was never meant to happen...... so actually it's bonus that now we won't have to pay till shipping, even if we have to wait a little for the refund. The only hassle overall is having to enter the card details twice?

 

[Irie]

It's all the same. The money was already spent.
Accept the refund and repurchase when they are ready. No big deal. Enjoy the cloud when it comes as the schedule hasn't changed.
Forget kick downs. Not necessary, IMO.

 

[stonemonkey55]

Thanks Muscle for the info. The blur in my eyes while reading of a potential Cloud delay surely the reason that I missed the reference to the 11th in Robot's email.

Mongorian - I surely don't accept two weeks as a standard for a credit card reversal. This is not a refund, it is a misprocessed charge. And while it took a few days for the charge to be processed, I would expect the same on the reversal.

With SM's advice that we may need to wait till Thanksgiving for resolution, sorry, absolutely unacceptable. Pretty sure I'm going to have to call the CC co. tomorrow to protest the charge and it will be reversed immediately.

Sorry if it all seems rather harsh but this ain't the way you do biz.

Cisco - I empathize with you and if you want to call your CC company and protest the charges, I am not going to convince you otherwise. I accept full responsibility for this fiasco and have done everything in my power to expedite this process. First Data is doing a full audit of our financials and IT infrastructure and we don't have the ability to manually refund the orders. If I could, I would be doing that this second.

I know I sound like a broken record, but I really apologize for all of this. I naively thought that that setting up a shopping cart with 4 SKUs would be a simple project but it is one of those things where you live and you learn so that you don't make the same mistake twice.

As Robot mentioned, we now have an IT Director that is speaking directly with our technology partners to ensure smooth sailing going forward... now I just hope we pass their audit or we will need to find another cc processor.

 

[AGBeer]

now I just hope we pass their audit or we will need to find another cc processor.

You think this sucks now? Wait til you become a publicly traded company.
Be sure to remember the little guy when that happens one day.

 

[IAmKrazy2]

In fairness we were all were prepared to prepay anyway, and the refund was never meant to happen...... so actually it's bonus that now we won't have to pay till shipping, even if we have to wait a little for the refund. The only hassle overall is having to enter the card details twice?

I think this is the key point.... we were all willing to pay and wait. Now, you will pay when it ships instead. It would be nice if we could pay in full now if we wanted, but delaying the payment isnt a problem. I dont see how it could be a problem for anyone, unless you decided you didn't want to wait for the given timeframe, and wished to purchase another vape instead.

 

[Frederick McGuire]

I hate to jump out there and say it but I really hope that the vapeXhale team does something to compensate those who are going to have to have there money tied up in this fiasco. I certainly understand and sympathize with the team and their troubles but those of us who were potential customers and confident enough in the team to spend our hard earned money are now going without a product en route and without their money. Now again I understand that we are told that we are not going to have to wait any longer than 8-12 weeks but I still feel that it was a big Uh-Oh on their part and we should get somekind of a kickdown for the trouble. a t shirt a few extra bowls or something, since we showed our support and put our money where our mouth is and are still going to have to wait and pay again... anyway please keep your opinions kind if you dont feel the same way, i dont want to get banned, just putting out my , I have been a huge fan the whole way

IMO this is quite an over-reaction...

Here's how I'm seeing this post:

VXC: Hey guys, we will be shipping soon, we are now letting everyone make payments on their orders, and you will get the cloud within 8-12 weeks.

lepstadder: Cool - Here's my $$

VXC: Sorry, another company had a shit fit and won't process our payments just yet, I'm going to give you back your money and you can pay when the vape actually ships. I'm really sorry for the inconvenience, but it's out of my hands.

lepstadder: What a fiasco, I hope I get compensated for being able to hold on to my money for a few weeks longer.

Sure its a bit inconvenient for you insofar as you need to check that the refund actually comes through, but I'm sure it's a hell of a lot more inconvenient for SM and the rest of the VXC crew...

(I just re-read this post and it seems a bit aggressive, but I'm a bit to vaked to figure out a better way to word it...
Just imagine that This was playing while reading the post )

 

[Tstat]

When you put it like that, yea it doesn't sound too good. But remember, people are different and different things bug people. I see that it doesn't really matter, but I am someone who does not like to wait- so the 8-12 weeks wait (after the long wait for the release) was driving me crazy. I'm also lazy and paranoid about banks and electronic transfers. So watching for my money to go back in my account will drive me crazy. Oh, and I'm cheap, so $350 in electronic limbo will drive me crazy.

I'm a lazy,crazy bastard! Seriously, I do understand and sympathize with their situation, but it still sucks- no matter how you slice it.

 

[ThouShaltVape]

Can't we all just get a bong... no wait, Cloud! Smoking is bad for you children. Hmm, that doesn't have the same ring... I'm vaked. Lets all play nice and give the crew the benefit of the doubt, aren't stoners supposed to be a friendly bunch?

 

[elmomuzz]

I'm sure none of us like seeing vape-x on our credit card statements. Maybe you can fix that so we won't see it a third time.

 

[Bluntcrush]

It's all the same. The money was already spent.
Accept the refund and repurchase when they are ready. No big deal. Enjoy the cloud when it comes as the schedule hasn't changed.
Forget kick downs. Not necessary, IMO.

^ It's this. Personally I don't care if they keep the money now and ship it when they can. I'm getting one anyway.

I also agree with the other poster who said: "Can't we all just do a bong?" That's just what I am gonna do...right now!

 

[vape4life]

SM55: I wouldn't worry about Vape-X. That's the name of your company, so be it. It's not like it's porn, or sex toys, if people are concerned with privacy they should find another means. It must be hard for you guys.. at one end you're trying to run a business, and a tough one to start up but at the same time trying to keep alot of us happy. lol

You guys just do your thing... I was on the preorder list (not discounted) and haven't received an email but i'm not complaining. I will just sit tight until everything resolves itself then i'll pick one up. Can't wait!

 

[lepstadder]

Well it is just unfortunate to not have access to your money. Someone is sitting on at least 46,000$(as i was order #134) wether or not its the vxc team or the merchant account, it is $ that was paid and that is not accessible to supposedly either of us.

Now patience is a virtue that carries a lot of wait, I get it

But we have not one single guarantee that this thing is going to be in anyones hands in 3 months, with all the setbacks and delays none of us know what other speed-bumps are in the way.

I have been a could fanboy since the first hint of vapors crept in

Give us some reassurance, We have not even seen a picture of anything to do with manufacturing in a while, show us some finished units or something

 

[pakalolo]

Well it is just unfortunate to not have access to your money.

You were willing to accept the charge and wait 8-12 weeks, but now that your payment will be refunded, it suddenly becomes "unfortunate to not have access to your money"? How exactly does placing a charge on your credit card deny you access to your money? All it does is reduce your available credit, unless your payment date came up in the short interval between the charge and the refund and you paid it off in full.

Someone is sitting on at least 46,000$(as i was order #134) wether or not its the vxc team or the merchant account, it is $ that was paid and that is not accessible to supposedly either of us.

Not unless all the charges became due and got paid off in the interval. I'll bet hardly any actual money was involved, just credit and debit entries in some accounting program.

 

[Elluzion]

With the charges thing, I think that if you paid, you already accepted the fact that money would be in vxc's hands before the product was actually going to be sent out, and for 8-12 weeks too!. So not getting the money back RIGHT AWAY OMG isn't a big deal in the end.

 

[stonemonkey55]

@lepstadder - Here is the packaging the VXC will arrive in - it can double as carrying case when you take the Cloud on the go.

and a little sneak peek at a production unit

Your link text

 

[cisco]

Sorry for starting a bit of controversy here. I guess the half full view is the thread got a bunch of activity after a week or so of pretty much nothing.

I can't disagree with anything that has been posted in response. For me, the issue is not so much about the cash as about creating an expectation, advising that it will be different and then changing it again. While you might be able to do that repeatedly during the development stages, once you start collecting money from counterparties (purchasers), you have an entirely different level of performance requirements.

I'll add that all of the early orderers were putting up funds which essentially were helping to capitalize the VX operation, kind of like angel investors, and apparently happy to do it. I'm sure most of us have done this having never seen a Cloud, let alone actually tried one out. Had Robot never issued his email, we'd all be just fat, dumb and happily waiting for a Cloud to show up in 2-3 months. A bunch of woulda, coulda, shoulda's for the VX team.

I do struggle a bit to understand how so many other rather small manufacturers seem to be able to pull it off out of the gate without a hitch and without the prefunding, let alone an "IT Director".

At this point, I'm just going to wait to see if it all proceeds as the VX team has advised in the latest update.

 

[max]

I'm sure none of us like seeing vape-x on our credit card statements. Maybe you can fix that so we won't see it a third time.

It wouldn't bother me. Is someone else in charge of your money? As for fixing it, I'm not sure the consensus is with you. I'm sure you can work out some other method of payment if it's really a problem for you. There was mail order commerce a long time before there was on-line credit card payment.

Sorry for starting a bit of controversy here.

Who says you started a controversy? You're a little late to the game for that.

 

[cisco]

I'm sure none of us like seeing vape-x on our credit card statements. Maybe you can fix that so we won't see it a third time.

It wouldn't bother me. Is someone else in charge of your money? As for fixing it, I'm not sure the consensus is with you. I'm sure you can work out some other method of payment if it's really a problem for you. There was mail order commerce a long time before there was on-line credit card payment.

Sorry for starting a bit of controversy here.

Who says you started a controversy? You're a little late to the game for that.

I'll agree with elmomuzz, showing Vape-X on the credit card is uber stupid.

mod note: Don't attack products or companies. You can post your opinion, and you can criticize, but posts written to offend are not allowed. That is certainly offensive.

LOL

 

[Hippie Dickie]

I do struggle a bit to understand how so many other rather small manufacturers seem to be able to pull it off out of the gate without a hitch and without the prefunding, let alone an "IT Director".

been there, done that --- and it is NOT easy -- but it SHOULD be. i had plenty of hitches and i'm a professional.