Read more of the recent posts in this thread. TigerLord has been trying to get VXL to give him a refund for a Cloud that he broke himself. In order to put pressure on VXL he's been using every opportunity to try to make them look bad, including exaggeration.
This kind of behaviour is "forum blackmail" and this isn't the only thread where it's been happening. VXL, TET, and others have participated at FC and been open and accessible. In a classic "tragedy of the commons" however, a few vocal and selfish members have used FC as a platform to try to embarrass these companies into giving them what they want. We've seen companies bend over backwards to satisfy unreasonable people. When they can't, or simply try to take a stand based on their policies, we get the kind of behaviour that TigerLord has engaged in. I can't emphasize enough that in cases like this, all the rest of us lose!
There are companies that don't care about their customers and don't respond unless public pressure is applied. Anyone familiar with this thread or VXL knows that they are not that sort of company. There have been multiple cases documented in this thread where VXL has done right by customers even when it was questionable that they had an obligation. Some people try to take advantage of this, and VXL has to draw a line somewhere.
FC is not a product support forum and is not the place where any company wants to resolve customer disputes. Posting a complaint here is fine, but starting a campaign of posts designed to embarrass and pressure a company is something else entirely, especially if inaccurate or misleading information is posted. We have a rule against that, hence the warning you see above.
which I hope I dont.
