My unit came with instructions and to be honest I would have to say that I totally understand VXC for a couple of reasons. Although I truly feel terrible for TL and his unfortunate scenario, how does a company (a)decipher weather or not its truly user error and (b)lets be honest, if they do it for him they would need to do the same for ANYONE who has the same issue. I bought a 400 dollar Sheldon Black Piece about a year ago and when I brought it home I literally put it down a bit too hard and the shower head collapsed. Did they replace it? Heck fucking no - user error. For all VXC knows TL is a fucking shill, had directions and didn't pay attention. I'm not in any way accusing him of any of this as I truly don't know the facts but don't you all think the company deserves a fucking chance before these type of allegations are thrown around? People actually joined the forum last night to fight about the remark regarding fraud charges against the credit card company? Really? What are you a fucking litigation attorney for buyers? This site isn't for that and to be honest if that's what you joined for then you may have wasted your time. I'm not saying VXC is right, nor am I saying that TL is in the right - what I am saying is gather the fucking facts first before we bash anyone. The cloud is a stellar product, is it perfect? Fuck no, but do any come close to it's performance? And last but not least - I am an executive, I run a national company. Am I telling you all this for a pat on the back? No, I could give two shits about that, but - if someone publicly (whether angry at the moment or not)threatened the company that puts food on my table for my kids in any way - you could be damn skippy that I'm calling that person on a Saturday night upset! Think about it, people get upset and say things before they think all the time - TL, you lost alot of money and your about to dump some more to protect your investment - I understand brother - it totally fucking sucks and today I will certainly be thinking of your loss. I suffered lost funds due to my VAS - at least you know your $150 gets you back in the seat of the Ferrari of Vaporizers!