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The Grasshopper

Discussion in 'Portable Vaporizers' started by midgetsanchez, Jun 8, 2015.

  1. MoltenTiger

    MoltenTiger Well-Known Member

    Messages:
    1,310
    Location:
    Down down under
    My new unit finally shipped, got held up a bit because of my elaborate engraving and because the customer service team is clearly stretched beyond its limits.

    My housemate bought one just after me, and apparently it's already here!

    Couple of hours from now is going to be a great time. It's going to be sweet having hoppers through winter too. It's getting cold down here.

    As annoying as all the waiting has been, it's panning out like always.
     
  2. kilo

    kilo Member

    Messages:
    9
    dodgy_b and howzcat like this.
  3. JoeMama

    JoeMama Well-Known Member

    Messages:
    679
    Location:
    Northeast

    So per my post above, I got my repaired Hopper, and it works very nicely. Aside from expected performance, it seems like they made yet another change (I also have a "new" one received March) to the backend. It's WAY smoother and turns like glass, even with the battery in it.
     
  4. SmokeyTheBeard

    SmokeyTheBeard Active Member

    Messages:
    18
    Location:
    Tempe, Az
    I am now no longer able to add any additional messages to my open Warranty Request. The button to add a message to the warranty request is gone.
     
  5. btka

    btka Well-Known Member

    Messages:
    954
    open up a new warranty request...
     
  6. MoltenTiger

    MoltenTiger Well-Known Member

    Messages:
    1,310
    Location:
    Down down under
    Glad to read you're back in business joemama :)

    I've found the same thing with the new unit that arrived today - the back end turns like glass.
    I noticed less battery rattle (could just be those particular batteries) but the PCB is updated and possibly thinner, and the whole experience is pretty close to 100% convection. Which is throwing me off as I've become accustomed to heavy hybrid devices whilst waiting for warranty.
    I just scooped a Tubo X to put aside any further vaping limitations or frustrations (and it looks like a radical fun toy).
    There's nothing else close to a hopper, but larger and/or clunky alternatives aren't a bad thing to have by any means! Variety is the spice of life.
    Holding the new hopper, it must be said that the HT finish is really impressive, but just the actual size of the device is really damn neat. It was a great surprise today to be having a hopper sesh. I really enjoy the signature it offers, it's flavour and efficiency. The chamber is smaller than I recall. The device itself is a marvel. The effect is now lighter than I'm used to. Initially, coming from the EQ desktop days of yesteryear, it was the flavour, immediacy and ultra portability that in contrast made me become fanatic over the hopper. Nowadays, after I lucked upon the Sublimator and have become tolerant of its sheer intensity, it's a different angle to approach this device. Before the EQ I was a daily smoker, I am all about those fat clouds. But still I remain fanatical about the Grasshopper. Because I've witnessed and experienced the potential of its heater and system. It can "sublimate". But it also has fantastic terpene and phytochemical profile extraction. And it's simply an amazing device, in aesthetic and tactile quality, in size and raw power, in production utilisation, and in power efficiency.
    It's a damn pen and it's pretty amazing to behold, all things considered especially.

    I'm looking forward to them getting all our RMAs back to us. Unfortunately the best treatment for hopperlessitus is a couple of chambers through the PFE...
     
  7. Copacetic

    Copacetic Somewhere North of The Wall

    Messages:
    909
    I am pleased to report that the batt's/PFE and 14/18 adapter I ordered on 1St May have now finally arrived!

    Thanks for the offer of a battery to tide me over @ktmstick :cheers:(gotta love the folk here on FC), but I now have 3 nice new GHB2s, and am Hopping again (stealthiest vape I own), so I'm good (sincere thanks for the offer though).

    It took several emails, a PayPal dispute threat (2actually) and a demand for a refund, but I have eventually received the items I paid for.

    I'm glad that early reports of the 'new' GH are positive (mine has been great since purchase - not bragging).
    The GH is a stellar performer, even though I usually reserve it for situations which call for extreme stealth, and it would be a great shame if GHL sunk (not that I'm saying that there was a risk of that, Whadda I know :shrug:
    )
    Testing of the new parts will now commence :science:

    Good luck to all those still waiting in GHL limbo!
     
    slcbdco, JCat, ktmstick and 7 others like this.
  8. JoeMama

    JoeMama Well-Known Member

    Messages:
    679
    Location:
    Northeast
    Right on, Molten! Well said, indeed!

    I have finally been able to recommend a Hopper to friends, and recently one has received his and he's in love.

    I have yet to figure the Temp that is best for dry use (non-water), because, well, I'm a cloud freak. Perhaps I should go for the terps and phytos and see how that shapes my experience at first.

    Yep, it's a beautifully designed machine, feels good to hold, and finally methinks it feels good to recommend.

    :tup:
     
    vapviking, slcbdco, JCat and 6 others like this.
  9. MoltenTiger

    MoltenTiger Well-Known Member

    Messages:
    1,310
    Location:
    Down down under
    Around the web there seems to be lots of confusion about whats happening at HL and with the hopper, but really it's pretty clear and they've been quite transparent about it.
    They have, and I'd guess will always have, terrible time estimations. But, besides and including that, they're not lying or scamming or whatever conclusion is jumped upon.
    Their device is pretty snazzy for a start up. It's been 5 years, but they will always be a start up. That's their origin and it's a conversation point for a lot of seemingly obvious reasons.

    A start up is going to perform on its own volition, and there's many tasks with the hopper project.

    Systematic failures that are as widespread as we've seen - dodgy components.

    Heating coils are vulnerable typically. HL seem confident in their heater, and theoretically that's founded. But in practice, it's a leading issue they've had that has been disclosed subtly from the beginning.

    Reading this Indiegogo update from over 2 years ago reveals interesting info about the nature of the heater. Complex in design and nature.

    This is the manufacturer that has either wound up opting out of production, was always a considered stepping stone or has hopefully become one.
    The heater is a 3D printed "shell" heat exchanger, using state of the art laser sintering manufacturing methods. Now that this production is owned and operated by HL it means a few things, they can more rapidly prototype and improve revisions of the heater, and start producing them around the clock, eventually generating surplus inventory. It also means cheaper heaters, and complete IP control.

    Something to consider though, as a reality check for the waiting times many are enduring, is that if a dedicated manufacturer is limited to 30 parts per week with initial, perhaps theoretically ideal, design parameters - what do you honestly expect a makeshift business to deliver?

    A while back there were claims that ~250 units had shipped within barely a few months.
    That doesn't seem unlikely, but who really knows. Things are seemingly ramping up, so perhaps production is actually running at fairly impressive rates despite the potentially seemless and consistent sensation of bereftness.
    I've got three friends on board so far, lots of interest but it's a hard sale to push over here. Too much stigma around a plant. Barely any awareness.

    The three that purchased, one who just received the new one I've been using as a second unit, are very happy and have had much better reliability than me, although their devices have seen much less intense use than the abuse I have killed units with before :ko:

    I think you'll get a swifter and more normal transaction/customer experience in the future, but with the lifetime warranty it is a fairly moot point to wait to buy or RMA.

    It's a niche item and if there's criteria matching, I think this device is very recommendable. But it shouldn't be a big surprise if it fizzles out or needs a service. Even from here on out, it has vulnerabilities. Much less than in 2015, but it's worse if something goes wrong currently.
    It'll be interesting to see what happens, but I'm quite happy experiencing it first hand. The waiting sucks but everything else is sweet.
     
    JCat, Hogni, TheWhisper and 3 others like this.
  10. JoeMama

    JoeMama Well-Known Member

    Messages:
    679
    Location:
    Northeast
    I think we who abuse and kill these units represent the Real World Proving Grounds for HL.

    ... and if there was never a Lifetime Warranty, HL would've gone out of business; literally more than half the reason I even recommend or buy these units is because HL has stood behind them... As you said, I kind of expect failure for all the abuse I give them!
     
    JCat, TheWhisper, kbrown5523 and 3 others like this.
  11. MoltenTiger

    MoltenTiger Well-Known Member

    Messages:
    1,310
    Location:
    Down down under
    Absolutely. Once I was preheating my hopper for MINUTES as the auto shut-off failed and it was too good not to. Sorry HL.

    One of the key reasons I went all in on hopper in 2015 for my portable though, which I didn't get until 2016 no biggie, was because at this current point in time, the Mighty that was floating into and out of my online shopping cart would be EOL and I'd be out more money than the initial Vapefiend Hopper cost me, that's sitting in a cold corner in Boulder, CO about to receive it's 3rd '$40’ heater for FREE.
    I'll probably sell it, with the end result being that the total cost was less than one of those crappy Flowermates or grenco pieces of shit.

    That's what I call worked out heavily in my favour, in the grand scheme of things. In the short term I could just lose my temper, but I like to acknowledge what's real.

    It's kind of funny, this 'ZenPen' as it was intended. Those whose Zen orients the hopper are destined for epic disgruntledness. Otherwise it's just wildly entertaining.
     
    vapeOR, JCat, Hogni and 3 others like this.
  12. MikeG7265

    MikeG7265 Well-Known Member

    Messages:
    136
    Really bad Hopper day today. :ugh: First, my HT Hopper started doing the straight to blue light issue. I removed the screen (first time doing this) and couldn’t believe the amount of debris under it. Got it nice and clean and it’s working again, but it seems as though it isn’t getting as hot as before and hardly any vapor.

    So I decide to use my new Dark Grey TI, that I got in April, and now it doesn’t seem to be heating up like it was when I first got it. I could get nice clouds on the lower temps when I first got it. Now on 4.5-5 I get just enough vapor to fill my glass piece then it seems to quit heating. So I took the screen out of it and there were two rather large pieces of debris so I turned it and tapped it and they came out. Didn’t even use a qtip. Nice and clean. But still not heating.

    I have 4 new batteries and 4 older ones. I’ve made sure they’re all charged. And I’ve tried them all and both Hoppers seem to be doing the same thing. Very odd. :cry:
     
    JCat, Hogni, Sonicboom1991 and 4 others like this.
  13. Rel2018

    Rel2018 New Member

    Messages:
    10
    Sorry to hear dude, I was starting to get optimistic..
     
    peaceonearth, JCat, Hogni and 3 others like this.
  14. MikeG7265

    MikeG7265 Well-Known Member

    Messages:
    136
    I received the new one in April.
     
    JCat and Sonicboom1991 like this.
  15. Vapor_Eyes

    Vapor_Eyes unfiltered

    Messages:
    1,895
    Location:
    On Demand Convection Land
    I received a new backend today. My clicker had begun to malfunction last month, it would often get stuck in one position and refuse to turn off or on. Everything else worked well on my stainless steel unit and I didn’t want to get stuck in the backlog, so I sent an email asking if the delay on repairs was related to the backend at all, and if not, could they possibly send me a new backend.

    I received a response from Trevor in three or four days. This was back in mid April. He said the service delays were related to the body, I could send my backend in and they would ship me a new one in return. :tup:

    I didn’t send the broken one in right away. I wasn’t in a big hurry because I have my backup titanium hopper. I sent the malfunctioning backend in about a week and a half ago which is the turnaround time I have experienced in the past with repairs.

    I appreciate the May update and increased transparency. If they had been this open all along it may have been easier on all of us. I wasn’t even going to mention my repair because I didn’t want people to think that it would be common practice. I saw this mentioned in the FAQ so I figured it would be ok to give an example:
    • Q: Can Hopper Labs send me the new components so I can fix it at home by myself without sending it in?
    • Aside from some special cases where we can be 100% sure of the user’s issues this is not a good idea. It is often important to check all the Hopper's systems to ensure they are working together properly. This is the same reason why we ask you to return all your parts when you send your unit in for service.
     
  16. JoeMama

    JoeMama Well-Known Member

    Messages:
    679
    Location:
    Northeast
    I must ask this question of anyone with a V2 hopper.

    While the backend dial is smooth like glass, as @MoltenTiger and I have stated earlier, does it feel like it has a bit of "play" in it? Please allow me to explain... By "play", I mean a "catch" (as converse as these terms are, they both, together, describe the symptom).

    Consider a "notch" (T1 to T2, T2 to T3, etc, is "one notch").

    If you swing the dial all the way in one direction, and then - just as you begin to head back in the other direction - within one notch's worth of movement, is there a slight 'bump' in the flow of that return movement?

    Pointedly, when I slowly and attentively twist the dial back and forth about 1-1/2 notches worth, I get this "play/catch" effect that is on each side of the twist.

    I do engineering stuff, and these kinds of things make me imagine that "until the catch", there is no actual shift in setting, no actual movement of the internal part(s) that "do the work" to change the Temp.

    I do hope this made sense to someone. :mental:
     
    GreenHopper, JCat, vapviking and 6 others like this.
  17. MoltenTiger

    MoltenTiger Well-Known Member

    Messages:
    1,310
    Location:
    Down down under
    I'll have a look at it soon. It seemed quite rigid, but I did notice that the dial range is from notches 1.05-5.05 (ie. it doesn't quite line up with the notch when fully rotated either way).

    At a guess, I'd say the back end dial is a potentiometer, and they don't necessarily have dial feedback with adjustment. The feedback could just be caused by the mechanical movement as the metal sleeves rotate, similar to spinning the button around which has feedback from the internal spring.

    I'll have a look soon like I said, I'm about to take the back-end to work to heat shrink the clip to prevent scratches.
     
  18. Vapor_Eyes

    Vapor_Eyes unfiltered

    Messages:
    1,895
    Location:
    On Demand Convection Land
    @JoeMama: I noticed what you’re talking about right away, but I perceived it as “grittiness”. So at the edges of the dial it isn’t so smooth and you can feel the grittiness. For what it’s worth my fully functioning Ti is gritty all the way through the dial.

    Based on feel alone I’m guessing the grittiness is simply an aesthetic issue that doesn’t affect the temp setting at all. I do know my SS body seems to perform the same with both the smooth SS backend and the gritty Ti backend.
     
  19. JoeMama

    JoeMama Well-Known Member

    Messages:
    679
    Location:
    Northeast
    Thanks, Vapor-Eyes...

    I know the grittiness thing ng yo describe; that is what I get on another one of my TI’s. Not to be confused with what I’d described, this “play” (and, @MoltenTiger , you may be right re your theory of what tha feeling is) happens at ALL points, anywhere. At any setting, depending on which way it was last rotate, will “slip”a tiny bit before it takes on more resistance to the force turning it. Just a tiny haptic sense, rather than a gritty one. A bump, if you will. As Clouseau would say it, of course. “Yes, a bemp”. :sherlock:

    In any case, I fired this unit up, and Voila!, this thing cooks very well. FINALLY, I can use T3 and observe an appreciable output. My other two do not have this apparently broader range. They gotta be past T4 to get clouds at all.
    Hopefully HL will get more lean and mean with their RMA processs so I can get those looked at eventually.
     
    btka, TheWhisper, Vapor_Eyes and 3 others like this.
  20. ben7337

    ben7337 Active Member

    Messages:
    15
    This is probably a dumb question, but has anyone noticed the new hoppers seem louder than older ones? I have a SS from December 2016, it makes a slight clicking sound that I can't hear a foot or two from my face, but can clearly hear with the unit up to my ear. My new Ti unit is so loud I can hear it at arm's length, it's probably also because I'm in a quiet room and wouldn't be super noticeable with background noise, but the loudness of it definitely caught me off guard.

    Also does anyone feel like HL is cutting corners on quality? I posted yesterday about the clicker on my hopper having a color issue, but also last night noticed the silver part has some deep scratches and more importantly the base where the silver meets the colored body is a bit chewed up feeling which seem to affect the final quarter turn for screwing things in. Plus the tip doesn't sit flush all around the body on my new unit while the old one does.

    Also are the boxes supposed to have stickers with ID codes on them? My Old SS box has a nice sticker with that and a QR code and such but the Ti unit has no such sticker, is the warranty just linked to my account or the number on the hopper itself or is that ID code somehow relevant?
     
    TheWhisper and Vapor_Eyes like this.
  21. Mr. Gweilo 420

    Mr. Gweilo 420 Dude

    Messages:
    1,834
    Location:
    The Far East
    Hopper Labs has had my unit since February and refuses to respond to multiple messages. Fuck them.
     
  22. vapviking

    vapviking Well-Known Member

    Messages:
    1,713
    Location:
    USA
    Have you attempted to register your Hopper?
    When doing so, 2 numbers are required. First is the serial # from the clicker and second is the ID # from the sticker on the box. I just checked this again in the "Your Grasshopper" section of the "Account" page, under "Register +".
    I still think you should email customer service (support@grasshoppervape.com) right away about the color issue on your clicker and now about the sticker. My feeling about the rest of the issues you mention is that you may not get very far in pursuit of satisfaction (I think the clicking is 'normal'). Maybe I'm wrong; try stacking up all of these issues in 'priority order' and see if you can get them to fix all of them.
     
    TheWhisper and Vapor_Eyes like this.
  23. TheWhisper

    TheWhisper Well-Known Member

    Messages:
    436
    The clicking is pretty normal — the device is named after that sound, after all.

    As for quality issues, my total guess is that they now have to be a little less picky about minor cosmetic issues because they're so backlogged. It's better for them to just get less-than-pristine, but perfectly functional Hoppers out the door. Again, total guess.
     
  24. ben7337

    ben7337 Active Member

    Messages:
    15
    I emailed them Monday about the cosmetic issues, didn't notice that one box had the sticker and the other didn't until after I'd emailed and wasn't sure if something changed. I'm not even sure I ever registered my first hopper with them.

    EDIT: I just checked the warranty registration, my SS unit isn't even on there but the electric blue one is, maybe the new units are being pre-registered now and they aren't doing the stickers? I'm not sure but that would explain why mine is already registered and why the site still has the option to input info for older units.
     
    Hogni, Vapor_Eyes and kbrown5523 like this.
  25. ssrrosey

    ssrrosey Member

    Messages:
    21
    Location:
    Madison Wisconsin
    You have to hit it more slowely on a partial pack. Full pack slows down the hot air and allows it to heat the bud, if you suck to fast on a partial pack air goes right through and the bud doesn't heat up the same
     

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