smokinjetson
Member
Has anyone vaped using the Xmax Starry? If so, how does it compare to the Alternate?
Well my replacement Alternate that I've used less than 15 times has now developed cracks in the same spot as my old one. I've used only the official v3 mouthpiece and been EXTREMELY careful. This is ridiculous.
Anyone know why PuffItUp.com pulled out from selling the Alternate?
So.... @stark1While Ivan and Vivant's CS seem quite responsive, I can't help wondering if the company didn't
get taken by the Chinese manufacturer? To cut cost they may have used low-cost-low-heat-resistant plastic....
The unit I have ( bought from a fellow FC-er ) is a stellar piece, however, the housing seems a bit thin, and, well, plasticky.
I bet if the unit is constructed with a high heat resistant composite body, the cracking issues would disappear....
& the re-incarnated Alternate (II) would be stellar, and sturdy. What say ye, Ivan?
Probably because Randy did not want to deal with the Alternate's cracked issues, i.e. re-turns....
Anyone know why PuffItUp.com pulled out from selling the Alternate?
So.... @stark1
Is your latest avatar a stock photo or one of your own fine pieces displaying a spectacular autumn?
Regardless, another winner!
Now what Vape were we talking about?
While Ivan and Vivant's CS seem quite responsive, I can't help wondering if the company didn't
get taken by the Chinese manufacturer? To cut cost they may have used low-cost-low-heat-resistant plastic....
The unit I have ( bought from a fellow FC-er ) is a stellar piece, however, the housing seems a bit thin, and, well, plasticky.
I bet if the unit is constructed with a high heat resistant composite body, the cracking issues would disappear....
& the re-incarnated Alternate (II) would be stellar, and sturdy. What say ye, Ivan?
Probably because Randy did not want to deal with the Alternate's cracked issues, i.e. re-turns....
hello @stark1
Thank you for relaying your thoughts and suggestions. I will be sure to let our team here at the office know about your input. I would just like to clarify, our manufacturing factory has always been in China although ALL designs are done so in-house here in California. The sales team, designers/engineers and the rest of the operations team take place daily in California. I want to reassure you that at this stage of our company, our management travels to China themselves to make sure the manufacturing process is done accordingly. We do not cut costs in sourcing material. I can share with you that we have an extensive background in the ecig industry and because of our investors/partners, we are able to utilize their supply chain resources to get the best rate. We also do have our own factory in China so we are not sourcing external factories to manufacture our products.
Thank you,
Ivan
CSR
I ended up buying a V3 mouthpiece for $12US all up including shipping from Heaven Gifts. To buy one from you would have cost $42US in shipping alone.
@Vivant
I have emailed Vivant a number of times over the past months through their website with no response.
I purchased a spare V2 topcap directly from vivant.com Order # VIV1275. I sent pictures a few months ago of the cracked item. I wish to receive the updated V3 replacement topcap. Please respond, before the warranty expires. Thank you.
Same here so far.No issues with my V3 cap really. Just the heat/pressure crack above the battery.
v3 has been going well for me as well, but the v2 didn't have a good end. Huge crack all the way down the middle, as well as on the sides and where the mouthpiece attaches to the vape. Glad they got this worked out though, im hoping the v3 will last longer.Same here so far.
Try at lower temp. Over 200 C you inhale also benzene. No smell on my alternate at 185.I'm super disappointed with vivant alternate, the plastic smell is just terrible, i don't want to use this as it is just inhaling plastics, i tried several, like 10+ burns with empty if it gets out, but still present. Also you can even feel that the plastic chamber is melting when you touch to top brown/biege part when turned max heat it is partially melted, while when cooled down it is hard. I bought it based of the reviews and liked the features, but i don't feel it is safe.
BTW on the day it arrived I sold my fenix mini, because i was afraid of the non interchangeable battery, where smell went fully away on 5th empty burn and I don't think it is plastic more like aluminium coated with some heavy duty rubberized something. But such is the life, i will buy fenix mini again and bin this probably.
Alternate give you superior vapor production (Starry is nice too but is best for sipping than for big hits, both works well with concentrates) and best extraction although building quality is very cheap (a lot cheaper than the Starry). Mine is breaking everywhere but still working very well playing with o-rings to keep a tight seal, I don't think it will last until 2018 under this shape (I plan to re-build it cause I like the power of this vape).Has anyone vaped using the Xmax Starry? If so, how does it compare to the Alternate?
@Vivant
I purchased an Alternate from Puffitup.com (Order #86995) on 04/10/17. I contacted PIU to get a replacement V3 topcap for my cracked V2 topcap after waiting several months.
Jake from PuffitUp informed me that they've stopped selling the Alternate and will no longer honor the warranty by providing replacement topcaps. He did offer me another defective V2 topcap though, and told me I will have to contact Vivant support for the V3.
PuffitUp WAS an authorized dealer when I purchased the Alternate seven months ago, therefore, Can I still get warranty support and a free replacement V3 topcap directly from Vivant instead?
Hello @slang@Vivant
I purchased an Alternate from Puffitup.com (Order #86995) on 04/10/17. I contacted PIU to get a replacement V3 topcap for my cracked V2 topcap after waiting several months.
Jake from PuffitUp informed me that they've stopped selling the Alternate and will no longer honor the warranty by providing replacement topcaps. He did offer me another defective V2 topcap though, and told me I will have to contact Vivant support for the V3.
PuffitUp WAS an authorized dealer when I purchased the Alternate seven months ago, therefore, Can I still get warranty support and a free replacement V3 topcap directly from Vivant instead?