Something I'm noticing with mine, and hadn't asked others yet - I find most of the time when I'm turning the Alternate on, when it's completely off, I normally have to hit the button more than 5x to turn it on. Sometimes it's a second set of 5, sometimes it comes on by the 7th or so, it's not super consistent. Not sure if I'm hitting it too quickly, or what. Anyone else ever experience this? I'd think with over 3 hours of continued use I'd be a pro, but I can't seem to get it right 100% of the time, and I hate it when things are inconsistent
Hello FC Community, I am sorry for my delay in responses. We have been really short handed at the office the last week and half and I personally have been sick for a good part of the last week so please accept my apology. I have finished catching up on the thread and would like to say that we are doing further testing on different types of plastic such as PES, PEI, PEEK and more. We are in the process of revamping our top cap material to better endure thermal expansion at high temps to avoid any of these issues from happening again. The ones from the bad batch will receive the revamped top cap when they arrive.
I just cannot speak of fulfillment time since we do not have a confirmation from the factory yet and I do not want to give false information. I am sorry for the frustration this is causing some of the members.
Rest assure, I will be back on here to give more details once the factory confirms it.
@IckiestOfTheSticky and @BaroneBarra , Here is the Quick Guide https://vivant.com/pages/alternate-quick-guide , this should address the issues with the button functions. When the screen is off and you click any button, the screen should awaken and come back on. However, just because the screen is off does not mean the device is completely off. To completely turn on or off the device, you would need to push the power button 5 times in rhythm. I know this is sort of a weird way but it has been adopted into the ecig industry for a long time now and seems to be the way to turn on and off most of the vapes out there. It could be a hassle because if the 5 clicks it is not in rhythm, it will not turn on/off successfully. However, with a bit of practice and time, it will get easier.
Hello @Ted_Stuffins , if your device stops during session and the LED light on the front turns red, it means that the device has detected a drop in temp from the temp setting you have set your device at and is reheating itself back up to the temp setting you set it at. There has been a situation when an user has power lungs and is able to take a big enough draw to drop the temp, this is exactly what happens with the device. The next time it does this to you, check the screen to see if the temp is lower than what you had set it at. I hope this helps, please let me know if you have any further questions or concerns. Thank you.
I also really just want to thank everyone for your input so far. Every little bit of info is helping us make the Alternate better for you. If anyone encounters any issues, please feel free to email or DM us and we will do our best to get it taken care of in a timely manner. Thank you for everyone's continuous support. -Emily
![:\](/i/s/hmm.gif "Hmm :\")
. Which could be boring but it really gives you the idea how much this lil thing can keep pumping out from that tiny bowl. Thanks for the advice to manufacturers to make parts cleanable with 91% ISO. Good to see someone not just shilling for a company or for free vapes.
