Discontinued VapeXhale Cloud

Troi

Troi

Well-Known Member
JCruiser said:
On Jan 22st, I emailed them to let them know that I could no longer wait and would just like a regular replacement Cloud sent out ASAP and that i was no longer interested in the Cloud Plus program. No response. The next day I sent another email, again begging, please just send me a normal replacement Cloud( i see them in stock on the Web, why wont you send me one Please!). This is when things went really sour. They called me and tried to hard sell me the Cloud Plus. I told them I didnt think their company had earned any more of my money, that I couldnt wait any longer anyway and that I was no longer interested. He assured me that the new Cloud would "ship right out" and that a normal Cloud would not ship out any faster. He would not take no for an answer. He flat out told me that if I didn't get the Cloud Plus my replacement Cloud would break just like the first two. I was flabbergasted! A company rep just told me that they are sending out known faulty units! Still, I held my ground. I let him know that it would be VXH's problem again as they would most likely have to replace it under warranty and maybe by then they would be sending out reliable units. It was a heated and unpleasant conversation. In the end i made counter offer, he accepted and I was happy again knowing that my even better Cloud would be "shipping right out". I got my invoice that night, the 23rd and paid it right away. By the 1st of Feb I had not received a Cloud or any tracking information. I send another email and was told there was some part delay and mine would be shipping out Monday (for real this time! honest!).

(edit: formatting)
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Considering I review all Customer Service inquries especially cases like this. This post is inaccurate
 
Troi,
oldiebutgoodie

oldiebutgoodie

Apostle, Church of Vaporization
John Lewus said:
I am confused. Are some members who signed an NDA (Non Disclosure Agreement) with Vapexhale releasing information on this forum that the shouldn't or was that a real question about what an NDA is?
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I think the question was to determine what an NDA actually is.

That said, it certainly does seem that individuals are revealing info which a signed NDA prohibits. IIRC one OP recently scoffed that his friend who was receiving the "new" unit in replacement, refused to sign the NDA. It baffles me why VXL would ask for an NDA but then not require it being signed. At the same time, an NDA is only as worthwhile as its enforcement, so it's use with individual customers is pretty much moot anyway. I suspect VXL wanted to protect its forthcoming announcement and thought NDA's would do the job, but now pieces of the announcement have nonetheless been dribbled out prematurely.
 
oldiebutgoodie,
wootze

wootze

Well-Known Member
vape4life said:
My guess is like an AppleCare kinda thing, SM55 was saying that it will put any apprehensions about durability to rest. Either that, or Cloud 2.0 :rockon:
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Reading back it seemed like a thing. An actual thing. A cloud that doesn't cause as many warranty issues.
 
wootze,
John Lewus

John Lewus

Well-Known Member
It is a bit weird to ask customers to sign NDAs. It is hardly enforceable. As and end user though I am happy to hear things early so I am not complaining. VXL might not like it though. I can't wait for the official announcement assuming one is forthcoming.
 
John Lewus,
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t00fatt

t00fatt

Well-Known Member
John Lewus said:
It is a bit weird to ask customers to sign NDAs. It is hardly enforceable. As and end user though I am happy to hear things early so I am not complaining. VXL might not like it though. I can't wait for the official announcement assuming one is forthcoming.
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No one was asked to sign any NDA, it was more of a request than any formal agreement. However one should respect that request and not disclose what they were asked to keep to themselves. VXL has no interest in enforcing the NDA, they were just expecting their customers to have a modicum of respect and adhere to their simple request. I don't think it is in anyway weird or out of line for a company, especially one that has only demonstrated they care about their customers (regardless of what an astronomically small vocal minority here seem to believe), to ask their customers to not disclose any upcoming company announcements they have been fortunate enough to hear early.
 
Bob Loblaw

Bob Loblaw

Astralnaut
so i am digging this thing , it does get a little excessively warm, am glad they send the heat shield for sure, but it's still a little warm for my liking, especially at the set screw. any suggestions for a little more insulation or should i just email vxl and ask to buy another shield with my next ELB purchase?
TIA

Bob
 
Bob Loblaw,
V

vape4life

Banned for life
Hey Bob, try holding it more near the bottom....not hot at all IMO. And I only found they get really hot if you cycle it over and over past the timer.
 
J

JCruiser

Well-Known Member
I thought the cat was pretty much out of the bag on the improved Cloud. I did not sign or agree in any way to a NDA, nor did I give out any more details than were necessary and none that i can see that weren't already mentioned earlier in this thread. I also gave a completely accurate (and I believe fair) account of events and I have emails to back up dates, etc. I'm not trying to be spiteful or bash the company. And Ive also said my peace on the matter and Im sure all bad feelings will be washed away when I finally get my new Even More Awesomer Cloud(EMAC - way better than 'Cloud Plus'). i also know that im new around there and it takes time to earn respect. And it really it sucks that i felt I had to post something big and negative on my second post(my first post was all happy thoughts btw, as im sure most all future ones will be). All that being said, it kinda hurt to be called "inaccurate". I am not a liar. just pour some salt in the wound VXH.
 
M

mrboote

...
Bob Loblaw said:
gotcha, am sure i can find something similar, like Colbert's wrist strong, or some such. excellent idea, thanks!
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mrboote said:
It makes handling the device much more pleasant to be sure, easy to grip and only slightly warm to the touch. They don't slide at all nice and tight, they hafta be narrow enough not to fall off a emo teen's wrist after all. I paid 12 bucks with shipping for a dozen on amazon (you only really need 6). There's other options if you wanted to get multiple colors.

http://www.amazon.com/gp/product/B001KERG1Q/ref=oh_details_o00_s00_i00
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J

JCruiser

Well-Known Member
Im really glad everybody discovered the wrist bands. way better than the cloud sleeve. I stumbled upon that idea not long after the Cloud first came out. A band (musical not wrist) I went to see had them at the merch table and a couple of the wrist bands ended up on my dresser next to the cloud that night. The next morning while i was trying to handle my too hot for comfort cloud I was looking at the wrist bands sitting right there and a light bulb went off. Bam! They worked so well that I wanted to join FC right then just to tell everybody. I wonder if they will incorporate some kind of rubber around the casing in future Cloud models. Or just get some VXH wrist bands made and throw them in the box. While the sleeve works great, its just too ugly. I think we all would like our Clouds to look as awesome as they work ( and they do, just not w/ the sleeve on).
I love the glow in the dark and Colbert ideas, i might have to take of one of those
 
MGG

MGG

Well-Known Member
Was considering traveling with this vaporizer through sydney customs, new york customs, london customs and dubai customs then back to sydney customs ( all in that order )

I'd only be usually it in London then thoroughly cleaning it with iso wash etc.

Was wondering if the community thinks it's a bad idea to travel with this vaporizer and if it'll hold me up in customs or get me in-trouble.

Would it be a better option just to send it via mail to London then back to Sydney afterwards.

Interested to hear opinions, kind regards MG
 
MGG,
jdee

jdee

Well-Known Member
"British tourist Keith Brown was sentenced to four years in prison after Dubai customs officers found a 0.003g trace of cannabis stuck to his shoe."

sounds like a terrible idea imo.
 
Quetzalcoatl

Quetzalcoatl

DEADY GUERRERO/DIRT COBAIN/GEORGE KUSH
Dubai... fuck, I wouldn't even think of going to another state that accepts my California recommendation and carrying with me... much less crossing other states with stuff. Like jdee said... Don't bother. I would try to source stuff wherever you go minus Dubai, and even then... Three thousandths of a gram.
 
Quetzalcoatl,
Frederick McGuire

Frederick McGuire

Aggressively Loungey
I'd try to avoid it, I've seen sniffer dogs at Sydney airport most times I've been there (they're probably looking for fruit though :lol:)
There's no issues posting vapes to/from Sydney though. :shrug:
 
Frederick McGuire,
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