Read more of the recent posts in this thread. TigerLord has been trying to get VXL to give him a refund for a Cloud that he broke himself. In order to put pressure on VXL he's been using every opportunity to try to make them look bad, including exaggeration.
This kind of behaviour is "forum blackmail" and this isn't the only thread where it's been happening. VXL, TET, and others have participated at FC and been open and accessible. In a classic "tragedy of the commons" however, a few vocal and selfish members have used FC as a platform to try to embarrass these companies into giving them what they want. We've seen companies bend over backwards to satisfy unreasonable people. When they can't, or simply try to take a stand based on their policies, we get the kind of behaviour that TigerLord has engaged in. I can't emphasize enough that in cases like this, all the rest of us lose!
There are companies that don't care about their customers and don't respond unless public pressure is applied. Anyone familiar with this thread or VXL knows that they are not that sort of company. There have been multiple cases documented in this thread where VXL has done right by customers even when it was questionable that they had an obligation. Some people try to take advantage of this, and VXL has to draw a line somewhere.
FC is not a product support forum and is not the place where any company wants to resolve customer disputes. Posting a complaint here is fine, but starting a campaign of posts designed to embarrass and pressure a company is something else entirely, especially if inaccurate or misleading information is posted. We have a rule against that, hence the warning you see above.
This post deserves so many more likes than it currently has.
The amount of unwarranted negativity in this thread is a real downer, and it's not fair to VXL. I want to address a couple points, the first being reliability. With the recent trend of posts questioning the Cloud's reliability -- increasingly by individuals who do not own and have not used one -- it's becoming difficult not to get caught up in the doubt and uncertainty. This is a special product, and also a significant investment for many, so the concern is understandable. However, the amount of speculation taking place here, based on a very limited amount of data is unhelpful and highly inaccurate.
Reading this thread sometimes it would appear that half of all Clouds are defective.
Let's revisit the facts. VXL has stated that they are currently seeing a ~2% failure rate, and sm55 has confirmed this number. Consumers are much more likely to be vocal if they have problems with a product, otherwise they're typically too busy enjoying it, and we have seen a growing number of posts from long standing members who are
doing just
that. Yes there are some problems, and that brings me to the second point.
Customer service is tricky. Good companies want to take care of their customers, but unfortunately there are people who will take advantage at every opportunity. Of course
you would never do such a thing, but let's be honest - fraud happens every minute of every day, from kids sneaking an extra cookie, to the highest levels of Wall Street and government.
stonemonkey55 was here when the only forum rule was:
Be nice. The rules have grown out of necessity along with the forum. They are written with care to stay true to our original goals, and also to protect against members who feel they're entitled to do whatever they want with no consequences. You'd be amazed to hear some of cases we deal with behind the scenes here, and how far we go to cater to some extremely irrational, rude, and malicious people. Of course what you actually hear are the loud and irate cries of injustice voiced publicly by those same people we've gone out of our way to help.
I can only imagine how frustrating it must be for sm55 and the VXL team to read the seemingly unending steam of complaints about their customer service. It pisses me off to read people posting that they've sent 5 support tickets in 24 hours because they didn't get a response on a weekend. Or to hear that "defective" units that have been discussed ad fucking nauseum on the forum have been found to be working perfectly after testing by the VXL team.
When he set out on creating a new breed of vaporizer, I know that sm55's focus was laser-like. Profitability was an afterthought, and I think that it's only now, nearly a year after realizing his vision, that the full, ugly reality of
CYA has begun to sink in. It sucks that yet again, a few bad apples have fucked up a good thing for everyone else, but thankfully sm55 is taking this in stride and has decided to maintain a balance of new, more rigid policies while continuing to be active in the community.
Yeah, it's probably time that VXL spent a chunk of time and money towards putting together a pretty user manual with lots of legalese and warnings. Personally I'm glad they focused on getting this enthusiast product into the hands of enthusiasts first.
And hopefully it doesn't detract too much from the very exciting developments that are taking place at VXL. I think current and prospective customers will be excited to hear the upcoming announcements. 
tl;dr:
- VXL is seeing a ~2% failure rate with Clouds.
- If you need support, use the VXL ticket system and be patient.
- This forum is not to be used as VXL support system. Doing so delays support for everyone.
- "Forum blackmail" will not be tolerated.
- Glass must be treated with care.
If you aren't okay with the above points, perhaps the Cloud is not the vape for you and I wish you luck in finding a more suitable product. There are plenty of other vapes discussed here at fc. What you won't find is a more customer oriented company run by people with the enthusiast credibility of VXL.
Don't say that you weren't warned! 
round two!!! this time its red, no heat. fuck
.
