I ended up emailing back last night (it was close to midnight, so even more rambling I'm afraid!) And I received a response this morning, thought I should update here
Last night's mail:
Hiya
Unfortunately I had to reach for my mighty for the first time in a month this evening
I went back to the original battery supplied with the device, and getting the same experience, next to no vapour
I have come to the conclusion that this can happen with all batteries. It feels as if it is stuck in a strange mode or something.
I have also tried pressing the potentiometer in during use but I didn't really feel any change
It feels like this can reset overnight maybe, and then the unit works fine for a while
I'm hoping it starts to work again, if so I then continue to only use the supplied battery and charger to see if it continues to function properly
Is there any way I can hard reset the firmware myself? Any secret click sequence or something?
The intermittence is so bizarre, I'm almost going mad trying to work out what I might be doing wrong, but as I say, using the same material at the same grind and same temperatures is getting me wildly different results. The difference between a good bowl and a bad one can be like day and night!
As I mentioned, for the entire Friday night (when I received the 3 new vtc5s) it was absolutely throwing clouds out, regardless of which strain (or battery), then on Sunday I was having disappointing bowl after disappointing bowl regardless which battery I used
I have gone through pretty much every variable now and it's really becoming frustrating, I really want to love this device
Is there any chance I am missing something crucial in the airflow/seal?
Although that still doesn't explain it working fine for a whole evening, then dying again a day later
I start to wonder more and more of it is something to do with the potentiometer, or if not that, something physical/mechanical at least - a connection not fully being made somewhere
Weirdly - whether the device is working well, or not working well - the heat up time in on demand mode always seems to be the same - which then makes me wonder about seals and airflow again....
If there's anything else you can suggest I'm all ears
And this has been happening since I first received the device last month by the way, I have spent that time convincing myself that is my fault and that I'm doing something wrong or that something is wrong with the batteries etc etc, but there really is no obvious pattern to the intermittence so I'm starting to think there could be something wrong with it
And the (awesome) response I received this morning:
Hi! Sorry that i didnt have time to reply earlier. I have to say it
seems like you have been thinking about it a lot and tried different
things. And on the other hand I cannot imagine what could cause this.
Anyway, maybe the best way to check things out is if I will just ship
you another device and you can compare if it is a different
experience. What was your order number so I can get the shipping label
printed?
I am both hopeful and amazed......