Sometimes you have to notify your card company for international purchases if you aren't UK based. I've had to do this from the states in the past and then the charge is approved.Anybody having issues with their credit card payment? Tried 2 and both failed
Tried 3 different cards. I kept getting an error. I've made purchases from the site before and never had to notify my card company.Anybody having issues with their credit card payment? Tried 2 and both failed
It went all fine 1st try using VISA at the EU store.Anybody having issues with their credit card payment? Tried 2 and both failed
Hi @Brenyo, there is no shipping available to Spain from the EU store. (Might be related to shipping via DPD, which works as SEUR in Spain).Can't ship from the UK unfortunately due to customs issues, trying to find out if they can ship it from the EU
thanks, fixed
Unfortunately it only applied it on the ebony option, it's working correctly now. Please send me a PM with order no and I'll send a refund, sorry!
Page two of Tempest accessories.I must be blind, but I'm having difficulty finding the beta upgrade kit. The ball retaining screens are available now tho.
Pretty interesting to see which combinations sell out first. They’re the best looking imho. Too colorful for my taste, but if I had to choose color, these were my favorites.First colors seem to be sold out in eu store...
Unfortunately there is no fix for now, just to try with more different cards if possible.> Anybody having issues with their credit card payment? Tried 2 and both failed
Same here, had issues checking out using my usual payment method at madheaters.co.uk, contacted support as suggested.
Send an email please@Brenyo hey so I had a small issue with my order I was trying to add an order of ball retaining screens as I wasn’t sure if the pre order came with some but it went from in stock to sold out then once I checked out it went back to in stock. Is there a way to add it to my order or is it too late. Thank you
Not from the UK, might be possible from the EU, I’m still waiting for confirmation.Is this a "bug" or no more shipping to this county?
Will double check if the EU store can ship there.Hi @Brenyo, there is no shipping available to Spain from the EU store.
Emailed thanks for everything!Unfortunately there is no fix for now, just to try with more different cards if possible.
MH just got accepted by a reputable payment processor (finally, after 4 years!!) so there should be less of these payment issues in about 2 weeks, once it goes live.
Send an email please
Not from the UK, might be possible from the EU, I’m still waiting for confirmation.
Did the same thing and the website that’s not EU even notified me that the ball screen wasn’t in stock once I hit checkout but once I completed my order it went back to in stock was weird but I already emailed him hope the other people that had the same issue see the solution as wellSome of the stuff was showing out of stock for me, but when I went into the menu, then accessories, then tempest, they're all there.
UK site that is.
There’s a EU version but as far as I know it’s more 3rd partyAre there 2 websites? I am using madheaters.co.uk.
It says to most countries, some of the EU countries has really expensive shipping unfortunately. However it's only fair if it's at least reduced by the amount of the most expensive "free shipping" offered, so it should've been 6 EUR instead. I've updated it on the website now, please send a Pm or email and I'll try to get a refund for you.Just for the record…
Although the website stated: “Your are eligible for free shipping”, an order above 200€ still had to pay 16€ shipping to Portugal (EU)
Thanks for the swift update! Hope there will be some left by thenIt says to most countries, some of the EU countries has really expensive shipping unfortunately. However it's only fair if it's at least reduced by the amount of the most expensive "free shipping" offered, so it should've been 6 EUR instead. I've updated it on the website now, please send a Pm or email and I'll try to get a refund for you.
Shipping the countries that are currently not offered by the EU website might not be possible for a few more weeks due to tax issues, they're not registered in those countries yet (or something like that).