Tomorrow, I'll try some concentrate.
I preordered the ACE and the heat post on September 25, 2024. I did consider cancelling due to the delay, but the more I thought about it, I decided to be patient. Knowing it is a new company and times are tough for everyone right now. I really want that ACE vape, so how could I cancel.Are you referring to the pre-order ace bundle with the hot hole and banger for dabs? Interested in your experience if so.
Purchased the ace bundle back on 9/7. No salt about the timing but wondering about cancellation options in any case. Has anyone cancelled their pre-order?
If it's that big a concern to you then fine, that's your prerogative. My point was the general tone of the thread. If you think there is a manufacturing error, fine. You posted your concerns, it was the way you and others discussed those concerns that I felt was a bit much. I just think the emotion needs to be removed, we're literally talking about O-rings. Good luck getting the issue sorted to your satisfaction, I mean that genuinely.ISO is likely the most common solvent used to clean vaporizers. People are absolutely going to use it to clean these bowls, period. The issue isn't swabbing the O-Rings. It's the fact that they bleed green "stuff" when exposed to ISO. And then the question becomes when they bleed this "stuff" is any left dried on the bowl? And then, when heated to near 500 degrees, does this "stuff" volatilize? Are we inhaling it? I believe it's a legitimate concern. And accusations about people making their own problems aren't going to stop me from asking it.
If it's that big a concern to you then fine, that's your prerogative. My point was the general tone of the thread. If you think there is a manufacturing error, fine. You posted your concerns, it was the way you and others discussed those concerns that I felt was a bit much. I just think the emotion needs to be removed, we're literally talking about O-rings. Good luck getting the issue sorted to your satisfaction, I mean that genuinely.
Curious what cust service says about the screen falling out?
Ace Day! Overall, quite pleased. Good rips from a powerful and tidy package. The Dugout Dock concept is well executed imo. It looks clean and keeps things organized within a small footprint.
Cons: the screen has a tendency to fall out of the bowl, and the brush that came with disintegrated immediately. The brush is whatever, but the screen falling out with every bowl change is annoying. A proper groove in the glass to hold things in place would be nice.
I had not tried a ball vape or not ball vape until this arrived; so, nothing to compare it to. My ownership history: Extreme Q (2010), Solo (2011), Mighty (with 18mm adapter) (2017), Volcano Classic (2021). For sure sold on ball (or not ball) vapes being the definitive way to consume flower.
I have tracking, but it isn't with USPS yet. What was your order date?Anyone else still waiting for their ace order to ship?
Curious what cust service says about the screen falling out?
Curious what cust service says about the screen falling out?
I'm not sure they'd have anything to say. As jaanky mentioned there's no groove in the all glass bowl for the screen to lock into. It just sits on a small ledge.
While I don't have the full Ace set up, I do have the all glass bowl. My experience is that once you use it a few times a very thin layer of sticky condensed vapor accumulates, and that holds it on the ledge pretty well.
Along with this, I think the screen will start to form and cooperate more with some use & heat ups if I remember correctly.My experience is that once you use it a few times a very thin layer of sticky condensed vapor accumulates, and that holds it on the ledge pretty well.
CS has been very responsive and is sending a replacement bowl + brush. They haven't had any other reports of it being an issue, and the bowl has been out in the wild for a bit with their Big League Bubbler.
There is supposed to be a "friction fit" that I can't achieve. They recommended pushing down on the screen with the tamp end of the SQP until it's tight.
Below is a video of the situation. The screen falls out of the bowl 100% of the time unless you hold it in place with a dab tool or something while tipping it over, and even that's not fool proof. It makes emptying a bowl an entire process of fumbling around with ABV particles everywhere and a hot bowl as you attempt to reinsert the screen.
Otherwise, I'm really enjoying the setup and learning curve. I've played with temps at 475*F, 500*F, 525*F, and 550*F. I'm at 500*F with a smaller quantity during the day and 525*F packed a bit deeper at night. Something happens in that 25*F swing that's the difference between a light rail hitting you or a freight train lol. It's amazing how much effect is locked away in such a small quantity. Wireless is clutch -- can't imagine having to deal with a cord. Roast is a little center heavy. I don't bother heat soaking or stirring. My glass is 18mm which means the reducer is necessary. The plastic clip that holds the reducer in place with the bowl creates a gap between the pieces resulting in an imperfect seal, and I've stopped using it. I wish I had a more informed opinion on the heater other than it works well and looks good, but as I'm a complete ball vape newb that's all I got . The coil and guard are solid. I did touch the guard while the unit had been on for a couple hours, and it works as intended; it was barely warm. All the machined parts look really nice.
Conclusion: the core components are solid, the accessories less so. The bowl/screen might need improvement if this isn't a one off issue, and I'd like to see an 18mm version that doesn't require an adapter. CS has been great, but I'm a little worried this is just the way the bowl is. I will report back when the replacement arrives! I really do want this to be a home run for the Vapvana team. The Ace Bundle is one tight screen away from being a great choice for new ball vaporists looking for good value in a plug and play package. However, someone looking for the most high end and luxurious option might be better served elsewhere -- they'll also need to find an additional $300.
No reports because most people, including myself, wouldn't contact their CS about it being it's mostly a non issue. But for the record, mine always pops out when it's fully clean. Learned that the hard way the first time I used it and literally dumped my abv and screen right into the garbage can. Oops. As I'd already mentioned, use it a few times, it gets bit sticky, the screen stops popping out.
I don't think we should accept the screen coming out so easily, and I don't think a product should need to be dirty to function correctly. FWIW, it has not improved with use for me. 100% fail rate. My preference is to keep glass and screens clean to maximize flavor, and I think it's reasonable to expect a product to work well when it's clean.
The current experience is poor and makes back to back rips a real chore. I'd love to report on how well the heater retains heat with quick, successive uses, but right now it gets a ton of time to reheat as I fight the bowl
No reports because most people, including myself, wouldn't contact their CS about it being it's mostly a non issue. But for the record, mine always pops out when it's fully clean. Learned that the hard way the first time I used it and literally dumped my abv and screen right into the garbage can. Oops. As I'd already mentioned, use it a few times, it gets bit sticky, the screen stops popping out.