Purchased a Mighty+ in December. It worked very well(yay for the WPA) and seemed to outclass my Arizer Argo. Couldn't touch my E-Nano but...I mean
Got error 4's later that month, requested a return from Storz and Bickel(which I had to pay for), NEVER got a formal response, and then got a new device 2 weeks later. No note, no apology for my 400 dollar device shitting the bed, nothing.
Opened it up, charged it and.... error 4; this time while using the device(last one had issues while charging). And yes, I use the same cables and charging systems on plenty of other devices, yada yada..
Besides the total lack of response from S&B regarding this issue, the
real story is Planet of the Vapes(POTV) response.
They reached out to me after I wrote a negative review(which has still been suppressed) concerned about my experience and offered to reach out to S&B.
That was 10 days ago.
In addition, a POTV rep has confirmed that they actively suppress reviews if they contain negative experiences with a product(!!!!) which means they don't post negative reviews about a company or their support deficiencies either!!!
To quote:
In regards to the reviews, please know that we NEVER hide negative POTV reviews. There are many that can be seen and can be accessed from our product. pages. What we don't do though is post up either positive or negative reviews on companies other than POTV. In this case, your review was about S&B and titled, "Terrible quality, terrible customer service from Storz and Bickle".
I will update this post if anything changes. Currently reviewing legal options.