The mighty needs it`s own RMA thread, I can`t believe people keep patronising S&B by purchasing this to start with. If people with too much money to spare would stop buying and recommending this unit, S&B might get off their lazy asses and fix all the problems once and for all.
I cannot believe people actually purchase a spare because the know they will be sending their current unit back for repair sooner or later.(Don`t bother telling me how good it tastes is a reason to have a spare because all the problems would soon leave a bad taste in my mouth)
I can understand people doing that with the Vivant Alternate but not with something so over priced like the Mighty.
We know they can make a bullet proof products if they want to, look at the Plenty and Volcano.
I f you write back and ask specifically for a shipping coupon, there's a good chance they will email one to you. They've done it for me in the US, even though their information pages say it's not their responsibility.
I think the other things they said about duty and purpose are more generic, included every time they respond to an RMA request. If those don't apply to you, ignore them.
Good luck!
Maybe you've had some bad experience with S&B, sorry to hear it if you have.
Lots of folks here report stellar customer service experiences, and say that the level of service justifies paying a little more for the product. I agree with that sentiment, and I certainly don't have, "too much money to spare."
I've had the same Mighty for over 3 years of flawless operation, at times very heavy use. On the other hand, I did go through several Crafty's before this, and I think that one could use some improvements.
Imo the Mighty is reliable. Many of the issues were in earlier units that had the casing crack or come apart. Obviously in a forum about the Mighty you will get people who come here just to complain about their rma. The people with a perfectly working unit aren't coming here to tell us their unit is working good.
@LesPlenty I sold all my vapes except the Mighty. It is the king for a reason. Well worth the money and I’m a broke Mf.
There are very different experiences with CS at S&B as it seems, i have to say mine (Europe, dealing with S&B Germany directly) was GREAT!!!
They were helpfull, fast, the technician talked to me on the phone and they shipped my unit back with a differnet logistic partner as usual for them on my wish. They let me keep all the aaditional parts as backups. Being friendly and nice was perhaps helpful :-)
i don t love S&B as some smaller companies but i very much appreciate their professional style of doing buisness. (No waiting list, new Products widely available, CS, accessoires and spare parts...)
And even if they charge a good buck for changing batteries - they offer this service and deep-clean your unit.
Have a great day!
My mighty is working without a problem, so is my crafty. But good to know there is a good customer service.
Exactly what I am talking about, fuck that plastic shit off so I can buy one!
S&B has done several updates to the Mighty along the way, but they don't change the name/designation when they do. Some folks have said they think the type of 'plastic' changed fairly recently, like when the battery performance was increased.
In the early months of original Mighty/Crafty they did beef up the thickness of some of the plastic ribs near the bowl. This didn't solve all the broken rib problems, but I think it helped somewhat.
Other changes have been made to the 'firmware' that affect auto shut-off, boost temperatures and more. S&B does not make announcements when they do these things (except when they upgraded the batteries last year), they just do them on an ongoing basis.
I personally have no* problem with the 'plastic' components because I feel that S&B is very conscientious about the medical and safety aspects of their products.
*I do think they should revise the design around the bowl, where some small pieces can break off if the unit is dropped.
I can tell from my experience, from the day they got the device, I called them and they shipped it on same day it took like 2-3 working days shipping within eu. My old device was on the other hand sended to them but post office could not deliver it. They supposedly destroy them all so it was not needed, important thing was that it was under warranty. The new device have this sleeve packaging and the vibration module is located at the bottom and it is more subtle vibration, Hopefully the plastic wont crack, my old mighty started cracking around cu mounts and then the whole part of middle housing of mighty fell appart. I would definitely appreciate wooden housing on a mighty or carbon or ceramic zirconia one, and some protective waterproof sleeves. Strain relief on the charger would be great. Hopefully It would not be needed to send it again there after another half year.So when you ask them for shipping slip you got your shipping covered by them?
So you are telling me that the plenty is a good desktop replacement?
I agree about the replacement parts there should be and also hardware updates for donation
with existing purchases
But I must say this was one of the smoothest rmas.
Do they entitle people with some kind of limit on rmas? hopefully not, I hope they will fix the plastic chipping/cracking issue with some new kind of materials,. this would make the nr. of rmas go way down.
I really like the fact that they are evolving and taking their costumers feedback seriously
TE="tdriver, post: 1256358, member: 4590"]… and sell some spare parts. just the parts ,without sending it in. to change the housing (if you have it) takes 3 minutes the most..... (and you don't need to have any electronics skills).
btw.
2 years ago some said there would be aftermarket parts for it (when the warranty is over)
like the housing which could be easily 3d-printed they said.
….still waiting.[/QUOTE]
Have an RMA now too and did not recieve a return shipping slip. I cancelled a RMA about 3 weeks ago,. I got one with that RMA but not this one! Wondering too! Had another RMA less than a year ago and got a return shipping slip with that one too. I am also in the EU
Excellent observation. The Mighty has undergone incremental improvements every year since its release nearly five years ago. This is a far preferable approach IMO...ensures anyone buying new one will always get the latest features. And the idea of “waiting for the next iteration” becomes moot.
It costed me, almost my life quite few times. Im thankful for my dear death experiences and for the ability of learning from mine and others mistakes. Im even more thankful for this comunity of beautiful people from all around the globe