Hi guys,
So that dreaded day has come, when I have had to start a RMA for my Mighty.
I have read very positive and very negative experiences from folks interactions with customer service at S&B, so I wanted to share my experience until now, and pose some questions:
- Finding the link for an RMA was not easy, first I was drafting this email to "info@S&B..." until I remembered I had seen (in this forum) a link to the place I was looking for
- They got back to me pretty quickly (8hrs), which is a good thing, but maybe too quickly, as some of the info they sent me is not relevant (e.g. Please declare the value of the device as less than $100 USD
and clearly indicate it as a "Temporary return for repair service" --> Irrelevant because I'm in the EU, and they know it coz I had to indicate my country of residence. )
Now for the question: Aren't they supposed to send me a return label with free shipping? Is this by law or by their good will? Coz they did not include any.
Cheers!