The Mighty/Mighty+ by Storz & Bickel

[mixchu69]

Very disappointed with S&B. I purchased the mighty at the $469 price, since I was an earlier adopter. Serial in the 1xxx. I had problems with the vibration from the beginning, but sent it in recently because I love it so much. They want me to pay $90 for batteries, when my issue is with the vibration. I know many might think the battery is causing the problems but I am using it with pass thru charging. If I sent it in a few months ago, I bet I would have got a new unit no charge. I thought it was a 2 year warranty (I realize not for batteries), but for issues like vibration.

I sent them an email and am awaiting a response. Does anyone think I am in the wrong here?

 

[Hot Dog Day 187]

Very disappointed with S&B. I purchased the mighty at the $469 price, since I was an earlier adopter. Serial in the 1xxx. I had problems with the vibration from the beginning, but sent it in recently because I love it so much. They want me to pay $90 for batteries, when my issue is with the vibration. I know many might think the battery is causing the problems but I am using it with pass thru charging. If I sent it in a few months ago, I bet I would have got a new unit no charge. I thought it was a 2 year warranty (I realize not for batteries), but for issues like vibration.

I sent them an email and am awaiting a response. Does anyone think I am in the wrong here?

Nope, i had to fight with them once also when i sent an early unit back in, it had an error 04 but kept working half an hour later. anyway they wanted me to pay for new batteries but i was like "this is under warranty am i wrong?" and they were like yup it'll be on its way back to you soon... had a tracking number later that day.

S&B support is always a bit pushy and assumes you don't know what you're talking about in my experience - but once they're giving you support it's always very very good.

However I didn't realize the battery warranty is only 1 year so I do hope you can convince them to send your mighty back as that would be pretty shitty.

 

[ntaylor]

Very disappointed with S&B. I purchased the mighty at the $469 price, since I was an earlier adopter. Serial in the 1xxx. I had problems with the vibration from the beginning, but sent it in recently because I love it so much. They want me to pay $90 for batteries, when my issue is with the vibration. I know many might think the battery is causing the problems but I am using it with pass thru charging. If I sent it in a few months ago, I bet I would have got a new unit no charge. I thought it was a 2 year warranty (I realize not for batteries), but for issues like vibration.

I sent them an email and am awaiting a response. Does anyone think I am in the wrong here?

What did you say to S&B in your email, and how did they respond?

As old as your faithful and beloved Mighty has become, don't you think that it might be a good idea to replace its battery since it's already at S&B's facility?

 

[Jack Sprat]

Very disappointed with S&B. I purchased the mighty at the $469 price, since I was an earlier adopter. Serial in the 1xxx. I had problems with the vibration from the beginning, but sent it in recently because I love it so much. They want me to pay $90 for batteries, when my issue is with the vibration. I know many might think the battery is causing the problems but I am using it with pass thru charging. If I sent it in a few months ago, I bet I would have got a new unit no charge. I thought it was a 2 year warranty (I realize not for batteries), but for issues like vibration.

I sent them an email and am awaiting a response. Does anyone think I am in the wrong here?

You seem reasonable to me. A product priced at the top of the range should come with top of the range service during the warranty period. Ninety dollars is insane for two 18650 batteries. I could see it costing $40 tops ($10 for each battery and $20 for work) out of warranty, but $90 feels like price gouging.

 

[mixchu69]

What did you say to S&B in your email, and how did they respond?

As old as your faithful and beloved Mighty has become, don't you think that it might be a good idea to replaced its battery since it's already at S&B's facility?

I was nice and told them how much I like the mighty. But disappointed as an early adopter (paid $469) and not have working vibration. My batteries might be worn out (10 bowls a week for 10 months) but I am using pass-thru, so would expect vibration to be working. Like Jack Sprat stated, $90 for 2 batteries is pretty ridiculous. The upkeep on this vaporizer is too expensive for me. I love my mighty and will reserve my judgments til I get a response from S&B.

 

[ntaylor]

You seem reasonable to me. A product priced at the top of the range should come with top of the range service during the warranty period. Ninety dollars is insane for two 18650 batteries. I could see it costing $40 tops ($10 for each battery and $20 for work) out of warranty, but $90 feels like price gouging.

Are you certain that the Mighty uses 18650 batteries?
Has anyone actually cracked the Mighty's case and attempted a battery replacement at home?

I was nice and told them how much I like the mighty. But disappointed as an early adopter (paid $469) and not have working vibration. My batteries might be worn out (10 bowls a week for 10 months) but I am using pass-thru, so would expect vibration to be working. Like Jack Sprat stated, $90 for 2 batteries is pretty ridiculous. The upkeep on this vaporizer is too expensive for me. I love my mighty and will reserve my judgments til I get a response from S&B.

It doesn't seem reasonable to me that old batteries would cause the vibrate feature to stop working.
Best of luck in dealing with S&B on this!

 

[Jack Sprat]

Are you certain that the Mighty uses 18650 batteries?
Has anyone actually cracked the Mighty's case and attempted a battery replacement at home?



It doesn't seem reasonable to me that old batteries would cause the vibrate feature to stop working.
Best of luck in dealing with S&B on this!

There is a tear down of the Crafty in the Crafty thread, and as far as I understand the internals are similar with the Mighty using two 18650 while the Crafty uses one.

FWIW, quality 18650 cost around $10 retail last time I checked.

 

[ntaylor]

There is a tear down of the Crafty in the Crafty thread, and as far as I understand the internals are similar with the Mighty using two 18650 while the Crafty uses one.

FWIW, quality 18650 cost around $10 retail last time I checked.

@Jack Sprat ... Thanks for the pointer to the Crafty thread. I'll do some searching.

I just bought a pair of top rated Sony 18650s for under $15.

(Edited 45 min later)
Not much searching required to find that the Crafty has four screws holding the case together ... then it's just a matter of doing some soldering to replace the battery.

BUT, there is no obvious way to crack the Mighty case short of prying it open ... which I'm not about to attempt until the warranty has expired.

 

[mixchu69]

How are people supposed to pay $90 every year for new batteries? Mine are not a year old and would guess I use it a lot less than others.

 

[Michel]

BUT, there is no obvious way to crack the Mighty case short of prying it open ... which I'm not about to attempt until the warranty has expired.

You have to remove the sticker from the backside. The housing is fixed with screws under the sticker. Then slide the back part of the housing upward...

 

[ntaylor]

You have to remove the sticker from the backside. The housing is fixed with screws under the sticker. Then slide the back part of the housing upward...

Fantastic info @Michel !!!
Waiting until my batteries are failing and the warranty has expired seems to be the sensible thing to do ... however I've made a note of what you've said for when that happens.
Thanks!

 

[Vapetrees]

Yo, sup mighty army?

It's been a while since I last checked out this thread. It seems a different vibe and lots of complaints.

I just want to make a couple comments. My mighty is now one year old. And zero problems, serial number 78**. I don't vape oil and I use a screen on top, and have @rachett 's water adaptors. I started out using it about 6 bowls a day for several months, but now about 6_7 bowls a week, but I have four nice vapes.

For users that want flavor, start at lower temps, if you want instant clouds start at a higher temp. It really is that easy. And better herb = a better vaping experience, duh, lol.

I usually start at 350F and finish at 380F, but sometimes start at 380 and use water tools. Both ways work well. You will find your own style with use.

OK, carry on troops, lol. Have a mighty day.!

Yes, I couldn't give better advice

 

[biohacker]

The vibration was a little hit and miss on both of my Mighty's. I would have hated that the problem was due to battery wear? I miss my Mighty like crazy! But the battery situation prevents me from pulling the trigger again. Plus my fear of voiding warranty by using with a water tool. Still so miss it

 

[skyvaper]

@biohacker my current mighty has flawless vibration so they have fixed that which was an issue from the beginning with my previous units. I also decided to finally do a full cycle charge on my mighty and was surprised to find a full session of battery left with no bars. Eight sessions 12 to 15 mins each per full charge, the same as with my older unit. The new shut off is nice at 2 minutes. I definitely used a WT with mine and had no warranty issues. I think its time to bring the mighty back.

 

[ntaylor]

The vibration was a little hit and miss on both of my Mighty's. I would have hated that the problem was due to battery wear? I miss my Mighty like crazy! But the battery situation prevents me from pulling the trigger again. Plus my fear of voiding warranty by using with a water tool. Still so miss it

@biohacker ... Why would using a water tool with the Mighty void the warranty?

 

[biohacker]

Because of its moisture sensor, as per reports in this thread. It's in the instructions apparently too. "do not use above water" or something like that...

 

[ntaylor]

Because of its moisture sensor, as per reports in this thread. It's in the instructions apparently too. "do not use above water" or something like that...

@biohacker - - you are incorrect!

Doing a search of the S&B Instruction Manual for the Mighty shows this as their reference to WATER:
"Do not expose the Vaporizer or the power adapter to rain. Do not use in the bathroom or above water."
There is no reference to a "moisture sensor" in the manual nor could I find any on the S&B web site.

http://www.storz-bickel.com/media/wysiwyg/CRAFTY-MIGHTY/PDF/mighty-vaporizer-instructions-manual.pdf

<rant ON>
When people post unsubstantiated rumors as though they were facts, they diminish the usefulness of FC.
Please don't do it!
<rant OFF>

 

[MinnBobber]

<rant ON>
When people post unsubstantiated rumors as though they were facts, they diminish the usefulness of FC.
Please don't do it!
<rant OFF>

.............................
Please don't jump all over @biohacker as I believe he is basically correct.
I believe the Mighty/Crafty have an internal "moisture strip/moisture sensor". It's not a "gauge" but rather a strip that reacts when it gets wet (maybe changes color?).

S & B use this when evaluating warranty claims----if the strip is activated, bye bye warranty claim.
Some other high end goods like cameras use this technology too.

 

[ntaylor]

.............................
Please don't jump all over @biohacker as I believe he is basically correct.
I believe the Mighty/Crafty have an internal "moisture strip/moisture sensor". It's not a "gauge" but rather a strip that reacts when it gets wet (maybe changes color?).

S & B use this when evaluating warranty claims----if the strip is activated, bye bye warranty claim.
Some other high end goods like cameras use this technology too.

I got on his case because he incorrectly stated that using water (as in using a water pipe or bubbler) might void the warranty. He based this on unsubstantiated rumor.

I was NOT on his case because of the moisture sensor, and I'm glad that you cleared it up. I'm assuming that you are stating fact and not just repeating a rumor.

 

[Frank Reynolds]

How are people supposed to pay $90 every year for new batteries? Mine are not a year old and would guess I use it a lot less than others.

This is precisely why I don't own an S&B portable unfortunately.

 

[pakalolo]

I got on his case because he incorrectly stated that using water (as in using a water pipe or bubbler) might void the warranty. He based this on unsubstantiated rumor.

I was NOT on his case because of the moisture sensor, and I'm glad that you cleared it up. I'm assuming that you are stating fact and not just repeating a rumor.

The presence of a moisture sensing strip is a reason not to use a water tool with the Mighty because it could result in the strip registering exposure to moisture, thus voiding the warranty. @biohacker did not say this was stated in the manual, he said it was a concern, and it definitely is. He was not spreading unsubstantiated rumour, he's been reading the Crafty thread, where this has been thoroughly discussed. You should assume any hand-held device with a PCB has a moisture strip because most of them do.

 

[Alan Partridge]

The presence of a moisture sensing strip is a reason not to use a water tool with the Mighty because it could result in the strip registering exposure to moisture, thus voiding the warranty. @biohacker did not say this was stated in the manual, he said it was a concern, and it definitely is. He was not spreading unsubstantiated rumour, he's been reading the Crafty thread, where this has been thoroughly discussed. You should assume any hand-held device with a PCB has a moisture strip because most of them do.

Big up to the guy who took his Crafty kayaking and then sought a warranty replacement to find this out for us

 

[ntaylor]

The presence of a moisture sensing strip is a reason not to use a water tool with the Mighty because it could result in the strip registering exposure to moisture, thus voiding the warranty. @biohacker did not say this was stated in the manual, he said it was a concern, and it definitely is. He was not spreading unsubstantiated rumour, he's been reading the Crafty thread, where this has been thoroughly discussed. You should assume any hand-held device with a PCB has a moisture strip because most of them do.

and you didn't read my post!
I said that I was not on his case because of the moisture sensor ...
but I'm not going to get involved in childish arguments about hurt feelings ... nor let this shit interfere with my enjoyment of my Mighty and bubbler.
over and OUT

 

[Stinky]

Big up to the guy who took his Crafty kayaking and then sought a warranty replacement to find this out for us

He got his warranty replacement too even after Bickel and Storz initially denied his claim as he had set off the moisture indicator strip.

 

[pakalolo]

and you didn't read my post!
I said that I was not on his case because of the moisture sensor ...
but I'm not going to get involved in childish arguments about hurt feelings ... nor let this shit interfere with my enjoyment of my Mighty and bubbler.
over and OUT

I obviously read your post since I quoted it. I also dealt directly with it:

@biohacker did not say this was stated in the manual, he said it was a concern, and it definitely is. He was not spreading unsubstantiated rumour, he's been reading the Crafty thread, where this has been thoroughly discussed.

I'll just pretend I didn't see the part implying that I was engaging in childish arguments and the reference to this as shit; however, you'd be wise to make any further remarks in a PM.