Yes, my OG GH def was hotter. I never combusted but I did like to run at about 4.1-4.2 and I kind of like hot and strong. While it didn't combust, this GH had headroom for temp and I could up it to temp 5 for the last draw just to make sure. As they came back, even the one that they seem to have intentionally shipped back to me, and which I am willing to accept because I'm just sick of dealing with them, will only perform adequately on Temp 5.
Dear Hopper – wow, this is kind of strange but let me see if I can make it clear.
I own two Ti Bronze GH, serial numbers GT001671 and GT006923.
Both of these received service once before and came back to me running unacceptably cold. Cold to the point that I would not waste my flower in them.
So, I opened two new RMA’s, #13299759 for serial number GT001671 and #63048978 for serial number GT006923, both being returned for running to cool.
I received notice to send them back with instructions on what to include. I communicated with you to see if it was acceptable to ship both GH back in a single box, specifically:
- I plan to ship both GH’s back in a single box to save shipping costs. I will individually pack each GH in its own bag within this box. The box will show both RMA reference numbers on the outside and each bag within the box will be labeled with the appropriate RMA reference number for that unit. Is this acceptable?
Hopper replied:
- Yes that is great!
So, I shipped them both back to you for service.
I then received notification that serial number
GT006923, under RMA #
63048978 was repaired and ready to ship back. There was
no notification or indication of status at all on my other GH, serial number
GT001671, under RMA #
13299759. Coupled with the fact that there were no updates to RMA #
13299759, I could only assume that my older GH was still in the queue for repair.
I receive the box from you a week ago, opened it, and to my shock
I found both GHs in there.
After testing, it appears that the GH about which I was notified was fixed, serial number
GT006923, under RMA #
63048978, was indeed repaired.
However, after testing, my other old GH, serial number
GT001671, under RMA #
13299759 does not appear to be fixed and seems to run as cold as it did when I sent it back to you.
I do use a USB microscope to take very close macro pictures of the trichomes of my flower. I used this microscope on the AVB from both of these GHs and this seemed to confirm my subjective test results, specifically that serial number
GT001671, under RMA #
13299759 is still running unacceptably cold (and IMO, its performance is exactly as it was when I sent it back for repair). If you want to see these pics, I will be glad to attach them at your request.
It seems to me that one of two things happened; either Hopper Labs finds cold running GHs acceptable and hence shipped it back to me intentionally or, more likely, when shipping back the repaired
GT006923, under RMA #
63048978 whoever packed up the repaired GH just packed up the entire bin of my stuff and sent me back on GH that was repaired and one that was not.
I note that in this RMA, there is no mention of any activity on
GT001671 and I’ll bet it still shows as being in your facility and that you will not be able to find it, because you shipped it back to me.
By the by, all testing was done at Temp Level 5. Anything less was a waste of time. Even the GH that you did intentionally send back to me,
GT006923, and which I am willing to accept as I’m tired of the Hopper Labs waltz, is only acceptable when at Temp Level 5 and so there is no headroom for temperature at all which is a bit disappointing and is less than what I had with my OG GH before its first failure.
Please advise.
Thank you.
Hi Frank - the one they seemed to intentionally return to me, is....acceptable, but only when running on Temp 5 and only because I'm tired of doing the dance with them.
The other one, my OG that did indeed work perfectly for 18 months before going tits up, is not acceptable.
If you look at the AVB pics, the first ones are from the intentional returned GH. I'm not super happy about the trichome stalks left, but if I run it on 5 then I can live with it. It won't be my favorite but I'll use it.
The next set of pics is my OG GH which they appear to not have fixed and I find that level of trichome stalks left on the plant to be unacceptable. Please note, run on temp 5 through water so I was really honking on it and trying to get as much out of the device as I had.
They are indeed a joke of a company.
. Now how did you work that trick with HL to get it back so fast? There's just no rhyme or reason to their RMA process, I'm nearly convinced of that... 
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![:\](/i/s/hmm.gif "Hmm :\")