**also heads customer service, handles every warranty claim, & happens to have a name that's the same as the state that the grasshopper was born in.
You can't generalize to any conspiracy based only on your experience and imagination, leastways not expect it to gain any altitude.
I have had warranty service by one of the owners of the company, who responded personally and even apologetically about my case at the time. So, no Caroline doesn't handle every warranty claim.
I have also had response to an emailed question from someone other than Caroline.
There is no 'North' in Caroline's name!
Sorry...where exactly did I say there was a problem?
You didn't say there was a problem, you only implied some big deception where there probably is none.
I happen to take what
@slcbdco posts at face value. Does he have a bias? Sure. He has an admitted friendly relationship with the whole Hopper team and works in and lobbies for the industry. He has watched first hand as the company has launched. He loves the people and the product and I have no problem at all with that. I quite enjoy when he can point to a plain truth or fact in light of so much speculation on the forums. And occasionally an interesting inside story, like How The Hopper Got Its Name, if any remember.
And in this part I don't mean to sound rude or anything and I'm sorry if I do but to say that they on average will fix your problem faster than any other vape company is just flat out wrong. I have had to contact a number of vaporizer companies over the years regarding multiple warranty issues and general questions and I can safely say that no company has made me wait like GHL has. Once again, not trying to slight the quality of their CS, which is actually very very good, but to say it is fast is quite another thing.
All (and vape) companies have cracks into which customers fall. Even Pax customers have reported their case being 'lost'. S&B has wonderful product and happily sends out replacement units, but try to talk to someone there sometime.
I've had 8 warranty claims with HL and every one has been about as fast as I could expect. Have never waited over 24 hrs for warranty related responses, nor more than one day for a new part/etc. to be shipped. I've never owned a product with faster response times (except my insurance carrier, but I won't bore...)
So, I see that there is some uneven treatment, when I get such great service and you don't, that's not right. But we see many, many stories about good service response.
The guy who got the new burnished Hopper with no screen in it reflects poorly, of course. Someone, some real voice, should have talked to him. A custom product delivered incomplete should not be herded into 'Warranty Service'. At minimum, he should have been sent a new plain Ti mp ASAP, imo. And a free complimentary battery! $350!
i dont believe it for a second.
