So for the first time I'm not a happy hopper (at least until I hear back from HL)
I can deal with the multiple warranty requests, after all I knew what I was getting into and none of my other vapes have ever needed warranty (even my original crafty is still going strong one month away from being out of warranty) so figured I was due my turn, I purchased from vapefiend in April and only did so because they were able to deal with any warranty request, had this not been the case I probably would not have purchased the hopper due to extra cost and long turnaround time.
After many failures all dealt with by @VapeFiend.com (can't praise them enough) this happened...
While changing temp the top part of the backend flew across the room, I seem to have found all the bits but it won't go back together without falling apart again when trying to screw back onto the body, figured oh well no big deal, checked with vapefiend and they had replacement backends so put in another warranty request confident that I would just need a new backend, today HL requested that I send back everything (hopper, charger and battery) to them for testingeven if I ignore the extra cost and time it will take sending over the pond compared with vapefiend like usual I really don't see how testing anything other than the backend will be helpful, I mean it's not like they could cause this
This was my response to their request...
Hi, just wondering why I can't use vapefiend for warranty service as I was told at time of purchase this would be the case, it's also the only reason I felt comfortable purchasing the hopper knowing I would likely need to use the warranty due to multiple reports of failure, I would like to know if this is going to be how warranty is handled going forward as if this is the case its not only going to cost me more with regards to shipping but also greatly increase turnaround time, and while it's my favourite and most used vape I don't know if all that extra hassle and cost is going to be worth my time, I'm also curious what my body, mouthpiece, charger and cell could tell you as I can't see how they could affect the backend coming apart so not sure how testing these parts can determine what is causing my malfunction when it's more a mechanical issue also I don't use the included charger, if I have to I will send it in this time but after that if I can't use vapefiend I will probably just write the vape off and cut my losses, also if you require me to send any of my cells/batteries I will require more detailed information on the specs to make sure I am compliant with UK law, thanks in advance.
I don't want to come across like a dick but it's a bit frustrating when the longest it has worked is 2 month and now for some reason they want me to pay more and wait longer to get it working again, if this is the new norm I don't think I can be bothered with it, I love it and all but don't want to deal with long turn around time when that's the reason I bought from vapefiend in the first place, so this may be my last warranty before it goes in a draw to be forgotten about
While I'm here...
Looks like some sort of adhesive? is used in the backend, I don't see this as an issue because of where it is but know some people like to know about what's going on inside, if in future I am expected to ship warranty claims to HL from the UK I probably won't bother so I may at some point open her up to take a peek at the mythical heater setup, time will tell.
Hi Vapefiend this was my reply from hopper labs....It seems likely that there is something else going on with your Hopper. Vapefiend is only able to offer limited service options, but here in the states, we can run full diagnostics. Due to this, please follow the instructions below to return your Hopper to Hopper Labs for warranty service so I can ensure the device is fully operational before returning it to you. If you have any questions here, please let me know. We just want to ensure you have the best possible experience and warranty trouble every few months is not the best possible experience.
Thanks @slcbdco ..... I can't take this anymore.All the best everyone.
Just a note on warranty speed: I've been waiting 5 weeks for a replacement green Ti backend. Mine stopped clicking, and would sometimes stay on. Obviously an issue with the spring. A week or so ago I was told that they were waiting on a "highly specialized part" so they could assemble my backend, and to expect shipping next week.
There seems to be mounting evidence that GHL CS and warranty infrastructure is being stressed at the moment. Hopefully they will iron out these hiccups.Just a note on warranty speed: I've been waiting 5 weeks for a replacement green Ti backend. Mine stopped clicking, and would sometimes stay on. Obviously an issue with the spring. A week or so ago I was told that they were waiting on a "highly specialized part" so they could assemble my backend, and to expect shipping next week.
I got an email with tracking 2 days ago, and my package just arrived this morning!
The only problem is it contains a Body, and not a Backend.
I'm glad you're still having such a positive experience. I still love mine even though my SS (the one I prefer) has entered the twilight zone of failing but not completely.
Given the regulated nature of the GH and the fact you can pack more, the GH will inevitably produce larger clouds with a long enough pull. With that said, I can produce the cloud size that I like (which is pretty damn fat) faster with the milaana, but technically the GH can produce bigger over time ... which is the exact reason my friends prefer the GH to the Milaana.
Generally forums are often used to vent problems.. If everybody that was happy and not having issues posted positives, the negatives would be swamped...but...I do like hearing of issues and remedies for our devices....Knock on wood...I just received mine today and will test drive it this evening ...I'd hate to have an issue after paying the high price....I'll follow-up later....
Just received the heat treated TI hopper. Here are some pictures:
I'm digging the aesthetic so far, really gives a kind of steampunk look to the hopper. Hopefully(knock on wood) there aren't any outstanding issues with this device. I have the batteries charging now and only time will tell!
EDIT: Well now I'm pretty upset. Unless they just don't use them anymore I believe the top screen that gets attached to my mouthpiece was never installed! Here's what I'm talking about!
If you look through the hole you can tell that there is just no screen there. Anytime I inhale all I get are scooby snacks! On top of that every time I try to register the hopper on their website it says it's an invalid serial number.... I bought it directly from GHL so HOW DID THIS HAPPEN
I'm pretty sure that with a warranty claim, they need 2 numbers from you; the one on the box and the one on your gh. Are you sure you giving them the correct number?Just received the heat treated TI hopper. Here are some pictures:
I'm digging the aesthetic so far, really gives a kind of steampunk look to the hopper. Hopefully(knock on wood) there aren't any outstanding issues with this device. I have the batteries charging now and only time will tell!
EDIT: Well now I'm pretty upset. Unless they just don't use them anymore I believe the top screen that gets attached to my mouthpiece was never installed! Here's what I'm talking about!
If you look through the hole you can tell that there is just no screen there. Anytime I inhale all I get are scooby snacks! On top of that every time I try to register the hopper on their website it says it's an invalid serial number.... I bought it directly from GHL so HOW DID THIS HAPPEN
BTW I am always trying to keep my hopper in a position like this...
because I have observed resin is coming out of the tip of my mp and always worried if i would keep it in the other direction this resin maybe will run in the heater or gunk up a sensor...
next time i will put a parchment paper there to collect the resin... so the hopper does also a sort of rosin oil haaaaaaahaaa
but after all all this babying did not help keeping my hoppers working!!!!!!!
BTW HL responded to my warranty claim and want me to send in the whole hopper with charger and battery as it seems they have changed their warranty policy and are not sending anymore replacement parts and you have to send back your broken part when you receive it yehhh until now 70 euros costs sending them my broken ghs... and the costs doubled after they want me to send in the whole gh, charger and battery normally I paid 10 euros sending them the broken body only... but the charger is too big and if I am sending it like they asked for I pay now 20 euros... ok find away to send it with the charger for 10 euros then the 20 euros, will send it in a bubble bag without the original packaging this time...
I've had very good experience emailing Caroline. And I think your problem is a real outlier and they'll want to correct it quickly. Let's hope!
Thanks for the advice man! I figure I'll give the support email 24 hours and if I don't get a response by then I'll shoot Caroline an email.
Hahaha Indeed I have been playing around with a new mini charging dock for the sweet v2 USB Charging cables. Honestly I really like it, It's small and portable, but it does the job holding the vape while charging AND it holds the vape upright for loading! 
