RIP Grasshopper
So something unexpected happened....I guess there's a first for everything.
I noticed something weird happening with my hopper where the lights would flash red/blue during use and shut off (this is the thermal protection mechanism when the sensor detects overheating). I don't have reason to believe my unit was actually overheating though.....I didn't do anything abnormal other than run several cycles for the burn-off I described earlier. I did drop the unit once, but it worked fine afterwards. Anyway, the red/blue flashing started happening immediately when I powered my unit on, rendering my hopper useless. I think perhaps the temperature sensor had malfunctioned or was defective on my unit, but yeah....RIP Hoppy
I contacted them to see if the issue could be resolved - they seemed very surprised as they've apparently had no units fail so far. Long story short -
I'm the first to test out the warranty!
They expedited me a new unit immediately, so luckily I wasn't hopper-less for very long. I was also sent a shipping label so I could send back the old unit for them to investigate the issue, as it's literally never happened before. The process was painless, it's unfortunate mine died but anything is prone to failure, especially first-run production batches. I'm happy they were able to take care of me exceptionally quickly and issue the warranty replacement overnight.
Anyway - the replacement unit works exceptionally well. I did notice some slight differences (like a different screen), which is interesting. The second hopper is also in the 1000's serial-number wise, whereas my first was a 500-something. Strangely enough, my new unit weighs half a gram less than my first.
The first thing I did with my new unit was the burn-off on max temp - it took just a couple cycles, probably took 5 minutes tops but I can confirm it stops "gassing" after that. The "off-gassing" does not smell like burning wires or anything weird, so I definitely believe what they stated to me about it being from finger oil residue on the heating element from contact during assembly.
I know there's discussion about reliability but only time will tell - the people that get units from the very first batch will probably be the most likely to find weird quirks and whatnot....that's the territory that comes with the first run of anything! I'm sure those things will get ironed out as they scale up production. What's important is how they handle issues if they arise, and so far I'm happy despite my first unit failing.
Dual wield!