Right from the start when we'd paid for the GHs in advance, they dragged it out for almost 2 years. Always manana. They must be the unluckiest company ever. Always bad things happening like fires, having to move premises, staff sick, no parts, etc, etc. They've run through every excuse in the book of excuses. For anyone who wasn't suckered yet by Hopper and is thinking of buying one all I can say is "you don't need the grief." Fool me once, shame on you. Fool me twice, shame on me.The thing that pisses me off the most was from the get go they knew more than 80% of their customers got duds. Yet each and every time I had to go thru this whole song and dance at convincing them I deserve a RMA and it’s the product and not the user . I suspected it was a delay tactic from the start but good to see my hunches were correct. I’m okay with their product not being dependable but I’m not okay with being purposefully misled and strung along by people with no ethics.