Guys
We got 8 calls today simply saying that their device does not work and they read issues at this forum and they are convinced that their item do not heat as they get no vapor. When we asked them about how they used the unit, they told us that they did not even hold down the power button to heat the unit. After our conversations, it is clear that most people follow the forum but never interact here and they would rather read what people speculate about than read the manual. Or maybe our manual needs to be more attractive/simpler/to the point. These are all feedback for us. Once we explained that you hold the button down and heat. You let go and stop, all of a sudden it works great now.
Out of 300 packages that we managed to check since yesterday, we identified about 24 of these seal issue ones so far. The majority of the items are good but I feel like people are in panic mode instead of reaching out to us.
Please note that we are not a giant company with 300 employees. I have 19 PM messages that I could not attend to yet and over 100 emails that everybody is either asking for their shipment details or troubleshoot issues. Everybody at the office are doing their absolute best to attend/answer/assist.
We will get to everybody but I am hoping that at least for this thread, please do not post things that are already covered on this thread or at least take time to read the previous pages as we posted several videos, some members posted review links and a lot of useful information. If you still think that you have a problem, at least get in touch with me if you have specific questions and we can assist.
All in all, it is a new unit and we know that it works good. Tested/verified by dozen of enthusiasts of this forum. If we can get all the shipments out before Wednesday, we will dedicate the whole team on answering questions, supporting those who received a unit with a seal issue, get feedback and recommendations of improvements, accessories everything.
Like the charging question some members ask. The device registers the ID and reads the current voltage on the device before it starts charging. It is a 2-3 second delay before you see the light blinking. Some members do not even have a USB-C port and they do expect fast charging through their USB ports. Fast charging happens through the wall adapter. I get questions like where is my USB-C to USB-C cable. So clearly we need to work on basics on our manual, identifying components etc but we need few days please so we can place our full attention to this feedback to assist but we are trying to get units to each members hand without further delay and we are getting close.
Please give us few more days to normalize the operations.
Thank you for your patience.
Can one charge get through all 4 bowls? I'm debating going for a new v3 or the Square Pro. I'm super interested in USB C charging. Is the battery removable/readily available?
The battery is user-serviceable and readily available at $20, but is not 'swappable' without tools.
I believe the beta testers concluded that you can get four bowls of flower at moderate temps on one charge, but high temps might shorten the battery life to slightly less than four bowls.
Awesome. Do we know what the capacity of the battery is? I've been living the USB-C lifestyle and it would be amazing to charge the Square from my phone battery
How long are folks able to heat before the auto shut off is triggered? Crazy how fast mine is going off.
To be fair, it also doesn't say to let go.To be fair, this does not indicate that you actually need to hold the button while you draw. And since this is an atypical requirement for dry herb vapes, it should be made a bit clearer IMHO.
The info provided was more than enough for me. It literally says to hold the button until it turns green, "green means go".
Im going to chalk up my issues as a sealant problem. No matter what tempature, pull speed, or packing style i get absolutely no vapor. If i sandwich it between my hands semi firmly i get instant combustion. So i went ahead and lightly sandwiched it and im getting good vapor without combustion. The problem here is i have to use 2 hands to operate it and if my held pressure is even just a little too tight i get combustion, so its basically a crapshoot right now.
Its a new product and im fully aware i bought a vape from the first batch. Ive got no problem waiting while haze works out the kinks because i know theyll take care of us.
You can but you need to know how and I am not going to tell because that safety mechamism is in place for a reason. That said you can see the glow through the airhole on the side (covered by a screen).To all the people who already have the Square in your hands;
Can you turn on and fire the button without the lid part? Just have the unit without the chambers and lid and bla bla.. Only the battery part of the unit. Fire the button and check the coil getting warm, reaching the temp set and how long it lasts. Do few times and after change temps. Try with preset or your favorites. Up to you. After you get used to how it heats up, try assemble all the unit and vape again to see if you notice any change.
About the seal. Can you check if it is easy to remove and install again?
You can but you need to know how and I am not going to tell because that safe mechamism is in place for a reason. That said you can see the glow through the airhole on the side (covered by a screen).
.........................................................Can you turn on and fire the button without the lid part? Just have the unit without the chambers and lid and bla bla.. Only the battery part of the unit. Fire the button and check the coil getting warm, reaching the temp set and how long it lasts. Do few times and after change temps. Try with preset or your favorites. Up to you. After you get used to how it heats up, try assemble all the unit and vape again to see if you notice any change.
There is a port on the side where the fresh air is SUPPOSED to come in...but the problem with the seal is causing most of the performance issues we are hearing about.Ok. Thank you! I do not own it yet..
It will not work when the lid is open. It will turn the light on but will not heat. That is a safety feature..........................................................
Haze lists a WARNING to NOT POWER UP WITH LID REMOVED.
Bold letters in owners manual---don't do it folks
It will not work when the lid is open. It will turn the light on but will not heat. That is a safety feature.
They have the same batch as this last batch that landed in the states.Do you know if in Vaposhop they have the 1st banch that was shipped?
If there is any issue with the units in Europe is there the same customer service as in USA? For example if a unit has to be replaced it works with vaposhop as if I was living in the States?
PS; I am not making any kind of advertisement of any shop. I only ask as a future owner.
They have the same batch as this last batch that landed in the states.
There is a port on the side where the fresh air is SUPPOSED to come in...but the problem with the seal is causing most of the performance issues we are hearing about.
maybe our manual needs to be more attractive/simpler/to the point.
You guys can relax. My Haze Square should be arriving soon and I will show you how it is done /s
@Baron23
Technically the second...there was a small batch sent out in February. I would recommend you read this thread. Most of the questions you are asking have been answered. That's one of the guidelines for members on this forum.Which is the 1st one?
Technically the second...there was a small batch sent out in February. I would recommend you read this thread. Most of the questions you are asking have been answered. That's one of the guidelines for members on this forum.