Hi all,
A brief update on things, some good news, some less so.
On the good side: I have started to ship the heaters from last week's batches. Thank you to everyone who purchased one! The heaters are >80% built and I am going through the final steps of installing coils, testing, packing, and shipping. I complete each heater individually and it will take me a few days to finish out the batch, which is consistent with the expectation I tried to set last week. I will send you tracking info via my web store after I purchase the shipping label and fulfill your order. I am processing these in the order in the which they arrived. I will do my best to have everything shipped by the end of the weekend.
On the not good side:
PayPal notified me earlier today that they've unilaterally determined my products are in violation of their terms of service. They have suspended my account and informed me that after 2+ years of use, I can't use their services for this business. I will need to find another payment processor to continue.
What this means:
1.
Last week's orders: If you ordered a heater from me last week, I am still planning on shipping it to you in the next few days, as I say above. The heaters for these batches are more than 80% finished and just need to be completed, tested, and shipped. The PayPal situation affects this because
at present I am not able to bill for any changes you asked me to make to your order that cost extra money. If you have requested a cost-free change like a different case color, no problem. However, if you have written to me asking to add batteries or a charger to your order, I will
not be able to fulfill those requests at present as I can't charge you for those things. I'm
very sorry about this, and understand that this is a frustrating development. I am sorry.
2.
Refunds: Although I cannot process new payments at the moment,
I am still able to issue refunds. If my change in payment processing status w/PayPal is a deal breaker for you or you otherwise want to cancel your order, you may certainly do so. Please send an email to me at
fluxerheaters@gmail.com and please include your order number. I want to sell things to people that want them; I won't hassle you for cancelling your order.
3.
Going forward: In all honesty, this just occurred today and I'm not sure yet exactly what this development means for Fluxer's future. There are other payment processing platforms out there which I will explore, but between this and the upcoming USPS changes, I will be taking a harder look at things before I put another batch up for sale. Although the funds I have in my PayPal are still there, PayPal is constraining my use of this money, and I may not be able to access it for sometime. That sucks, too.
So that's the latest. I try to be transparent when possible and I'm not hiding this development. I'm disappointed this happened, and disappointed this happened
now instead of, say, 18 months ago, but it's happened, it has effects that I am trying to manage, and I'll need to figure out my next steps.
That's the latest Fluxer news, and I'll let you know my next steps as soon as I've determined them. I don't
think this has an immediate effect on any current customers, except that it prevents those that wanted to add one or more additional-cost options to their existing orders from doing so, but please let me know if you have questions, or concerns, And as I said above, if you want to cancel your unfulfilled order, please send me an email and I'll take care of that for you.
Cheers,