Howdy all,
Nano newb here coming from a MFLB, of which I've owned several over the past few years.
Perhaps I was a bit spoiled by MFLB's customer service—although I hear that has changed as of late—but has anyone else had any "issues" (that's probably too strong a word) with Epicvape's CS?
I received my Nano on Xmas eve, but I have yet to be able to use it yet due to the faulty power cord it arrived with (ok, technically I have tried it out with a PS3 power cord, but it gets too hot too quickly for regular use). It's now almost two weeks later and I still don't have a replacement… (although one is on the way).
I called and talked to Epicvape a couple of times. The woman I spoke to on the phone both times was very sweet and apologetic, but I am discouraged that, even after explaining the situation and my disappointment, they sent me through the warranty process to replace the cord. Moreover, I had to call back a week after submitting my RMA request because apparently the RMA didn't go through on Epic's end (although I did receive a confirmation email on my end causing me to believe it had already shipped). I guess I just thought that, given the situation and how disappointing it is to receive a (relatively) expensive Xmas gift that you can't use, Epicvape would've expedited shipping me a new cord or such… perhaps I'm being unreasonable? Is this normal for Epicvape?
Anyway, a bit disappointed for now, but I hope that will dissipate once I receive my new power cord (hopefully Monday). I'm really looking forward to using the Nano as my new daily driver! Thanks for all the wisdom and tips on this thread! Cheers!