Whew!
I didn't think it was possible to run a marathon from my desk, but I kinda feel like that is where I'm at. I love it. Full mental engagement with what I'm doing and who I am interacting with. Customer calls and emails. It is a challenge, but we are very happy to help everyone.
So, in the interest of maintaining the best customer service we can, I thought I would address a few items here to help out everyone.
We offered free shipping in an email to all of our previous customers. There was a website glitch when we launched our sale, and some of our customers were charged shipping. We will be automatically adjusting your order and refunding the difference. There should be no need to contact us about this, unless you see it is not addressed in the next week or so. Please give us a few more days to work through our orders and process everything and a few more days for the CC company to clear the refund back to your account. Also, it seems it is important for everyone to log out of there account and log back in to allow for the website updates to take effect, so if you haven't done this, please do so.
Last thing regarding the sale. If anyone who already has an unshipped order (you should receive a shipping notification when your order ships) and would like to add to it, we have attempted to make this as easy as possible.
Log into your account.
Add the new items to the cart.
Check out using the same payment method.
The new items will be added to your open or unshipped order with no additional shipping charges.
This works anytime whether we have a sale running or not.
Oh, and we finally received some shirts and hats! Woo Hoo.
Front
Back
It took longer than we wanted but they are here. The shirts are really soft, and have been well received by the crew here.
The hats are the flex fit variety.
In summary, Big thank you to everyone for your support! We very much appreciate the opportunity to come to work and do what we love.
Cheers,
George