In Germany (Europe?) S&B offer a replacement of battery and wear parts of the Crafty,...
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Yes, I've heard you can get your battery replaced for $90 USD here. That is a valid option for many where the vaporizer is still in warranty but the battery is not or where the vaporizer is out of warranty. That equates to $90 USD ~= $120 CAD + $30 CAD shipping to CA ~= $150 CAD. This is a very expensive battery!In Germany (Europe?) S&B offer a replacement of battery and wear parts of the Crafty, including a function control for a lumpsum of EUR 75 which I don't find too expensive, keeping in mind the service is done by a professional company in the medical equipment trade.
Nah, I'm pretty sure it doesn't.does this include a new housing?
and that it absolutely is, you did a great job there! But then there's the people who have two left hands... or worse.an economical replacement that one can do with a very small amount of mechanical aptitude.
In Germany (Europe?) S&B offer a replacement of battery and wear parts of the Crafty, including a function control for a lumpsum of EUR 75 which I don't find too expensive, keeping in mind the service is done by a professional company in the medical equipment trade.
This post made me finally connect my Crafty to the phone and check out the firmware. It's 2.11. I guess the stock in the US must not be going as fast.Just got my crafty back from RMA with firmware v2.51 - really love the new feature of the light vibration sequence before the auto-shutdown. And great service again ( for the 3rd time now ) I was asking for RMA exactly 2 years after I bought it. My problem was "vibration sometimes does not work" - and no questions asked I got a brand new crafty with all the extras.
But I think next time I will try to repair myself so thanks for all users sharing their photos and experiences regarding this!
Hm, I got my Crafty from a quite popular german reseller and the Crafty are one of their better selling units, my FW is 2,1ish. No idea what this has to say.This post made me finally connect my Crafty to the phone and check out the firmware. It's 2.11. I guess the stock in the US must not be going as fast.
I just realized I never answered you on this even though you asked twice (I was looking for some info on how I did it too ... )! Sorry!Thanks. I'm curious how you did it to. I'd love to learn something today
I got a fair deal on a second hand Crafty so I now have a rotation.
My first vape was a Pax and I then went to a Pax2 but by that time I also had a Crafty. BIG difference. Next I got a Mighty and now a couple of Grasshoppers. The Pax2 is almost never put to use these days.I'm tempted to go for a Pax this time just for variety and small size, but I'll have to see!
It's also easier to put the Crafty on the long finger when my Mighty is going like a train.
I might prefer the easier draw with the Crafty now that I think of it.
Well this sucks.It's a sad day in Who-ville.
Last night my Crafty refused to heat up. I assumed the battery was dead and set it aside. This morning, it is doing the red/orange flash. The app reports that the device has 4 bars of battery and the temp is currently 482F (it isn't...I popped the top, pulled out the capsule and it was cold).
This was the replacement I got in month 23 of my original < 400 s/n Crafty. Got it in Nov/Dec and it only has 7 hours on it. She was so young and vibrant...
Have you tried another usb charger for your Crafty? Sometimes it's just the wall adapter gone bad, and if you tell S&B (via email) that you've checked it, they will send a new charger without making you return everything.I was wondering how I go about sending my volcano back too storz-bickel and I am having problems with my crafty as the charger keeps poping and sometime just stops charging
Well this sucks.
I know that the warranty is 2 years and you my be on the 'expired' side of that -- I think the published warranty does refer two years from date of purchase. But I once asked for clarification about my specific case and the answer came that back (twice) informed me that my two years began on the day the original device was received by them for first warranty claim.
Interesting and coincidental that this pushed my warranty end date by a few weeks and it just expired on March 19, 2017! even though my date of original purchase was Jan 27, 2015. For you, @Mr Mellish it might add almost two years?!?! and still get you a replacement Crafty.
You may PM me for any other ?'s about this.
Good luck, should you choose to pursue this.
Of course, your could always try to reason with them, like, "WTF!, seven hours is, like, bullshit, man!" (which actually might work; they're that good with customer satisfaction...)
First one from S&B;
"Hello,
Thank you for your inquiry. In regards to the warranty - the first date we received a defective device is when the two year warranty period begins.
Sincerely,
Storz & Bickel America, Inc"
and the second from S&B;
"Greetings,
We are sorry for the confusion. The warranty would begin from the first date we received the device for warranty service, which in your case would be March 19, 2015. Hope this clears things up. Thank you and have a nice day.
Sincerely,
Storz & Bickel America, Inc"
Have you tried another usb charger for your Crafty? Sometimes it's just the wall adapter gone bad, and if you tell S&B (via email) that you've checked it, they will send a new charger without making you return everything.
Have you registered your devices at the S&B website? There is now an online application process (it's very easy to fill out) and then S&B will advise, often giving you a .pdf file with a per-paid shipping label.
This was the replacement I got in month 23 of my original < 400 s/n Crafty. Got it in Nov/Dec and it only has 7 hours on it. She was so young and vibrant...
Good for you!Thanks for the good thoughts, @vapviking. I registered an rma and have approval to send it back. I'm curious to see what happens.