Well this sucks.
I know that the warranty is 2 years and you my be on the 'expired' side of that -- I think the published warranty does refer two years from date of purchase. But I once asked for clarification about my specific case and the answer came that back (twice) informed me that my two years began on the day the original device was received by them for first warranty claim.
Interesting and coincidental that this pushed my warranty end date by a few weeks and it just expired on March 19, 2017! even though my date of original purchase was Jan 27, 2015. For you,
@Mr Mellish it might add almost two years?!?! and still get you a replacement Crafty.
You may PM me for any other ?'s about this.
Good luck, should you choose to pursue this.
Of course, your could always try to reason with them, like, "WTF!, seven hours is, like, bullshit, man!" (which actually might work; they're that good with customer satisfaction...)
First one from S&B;
"Hello,
Thank you for your inquiry. In regards to the warranty - the first date we received a defective device is when the two year warranty period begins.
Sincerely,
Storz & Bickel America, Inc"
and the second from S&B;
"Greetings,
We are sorry for the confusion. The warranty would begin from the first date we received the device for warranty service, which in your case would be March 19, 2015. Hope this clears things up. Thank you and have a nice day.
Sincerely,
Storz & Bickel America, Inc"
Have you tried another usb charger for your Crafty? Sometimes it's just the wall adapter gone bad, and if you tell S&B (via email) that you've checked it, they will send a new charger without making you return everything.
Have you registered your devices at the S&B website? There is now an online application process (it's very easy to fill out) and then S&B will advise, often giving you a .pdf file with a per-paid shipping label.