Hello,
My Crafty doesn't work very well. I can't use it beyond a certain temperature threshold (it started around 200°C, but gradually decresed now around 170°C), because it just turns off.
On top of that, it is now extremely slow to reach the desired temperature. Battery life has suffered, but is still reasonable though.
This is an old unit, 85 hour, 3 years.
Do you think there is something to do with the customer service? Or should I buy a new vaporizer?
Hey mate my advise is, since you already out of warranty, S&B will give you...0 or a discount on a new unit if you send the faulty one... this means between the postage and the discount you will save nothing.... don't get me wrong this was my experience with them when mine failed, 30euros discount, so i would get a new one for 250euros...not bad if i didnt repair my unit by myself and cost me 2usd so ...
@Mr. Me2 not even they offered a repair service in my case so thats why i lost faith in them and charging you with 70 usd + postage .... not for me anyway.... with a device that is noticeably known by failing....every 2 years lolololol
I advise you to replace the battery, the crafty is a really good device and his problems are design ones that sometime makes the thermal fuse to stop working and you will get the red and yellow lights error preventing your unit to heat up.
Mine has 3 years and 160h and still works but i had to replace this fuse on my own when had 150h and S&B didnt offer a repair service... this was a 2usd fix!!!! and a new 18650 is around 10 usd so replace both and you will have almost a brand new unit.
Turning off usually is not a problem, mine always turns off when i dont take a draw in a minute for safety, 185C is my main temp and usually i take out the last 2 draws at 200C, if during the session u notice heat decreasing that could mean that your thermal fuse is about to fail... maybe...
i also advise you to get a new vape, judging by your use (85H in 3years) if you only use your crafty to consume herb you are not a heavy user but the crafty, in my opinion and experience, will not last to much if you do more than2 sessions per day... so replace this things a take care of your oldie, you will notice that even with the years this model have is still one of the GOATs in vapes, but i advise you to get a desktop unit and leave the crafty to go out and party. for desktops the Plenty,EVO and the Extreme Q these are 3 options but there are a lot more to choose from.
Cheers