Hey everybody. I just wanted to report on my warranty experience so far.
I had a Crafty I purchased in Dec. 2014. (Original fw version, I think). The battery life had dropped to about 15 minutes per charge, and I was getting a message, via the app, that the battery temperature was too high. This was happening with every use. I had about 65 hours on the unit.
So, with just two months remaining on the warranty, I decided it was time to send it in. I requested and received an RMA, and mailed it to SB America last week. I live in Canada, so it took a week to get to Oakland. I finally receive notification, via Canada Post tracking, that my unit was delivered yesterday, at 12:23pm. Much to my delight, my RMA status was updated at 2:01pm, to say that my unit had been repaired or replaced, and that I'd receive a tracking number once it had shipped. Impressive!
So I'm assuming that I'll be receiving a new unit. I can't imagine they actually performed a repair in the time that elapsed between the delivery and the update of the RMA.
Have there been any confirmed hardware revisions since I bought my first one? Or am I going to receive identical hardware, but with newer firmware? I guess what I'm asking is if I can expect the new unit to last longer than the first one.
I'll update again, once I receive the replacement, to let you know what I received, and how it performed.
(Edit) I forgot to add; I've been using a Zeus Smite (re-branded Flowermate I bought as a backup) since I sent my Crafty away. It gets the job done, but it sure makes me appreciate the Crafty. The Crafty is so much better, in so many ways (and it should be, given the difference in cost).
Thanks!