It'll be some kicker if I save and buy both, and then they launch a sexy hybrid of the two.
If they released a replaceable battery model, it would sell like hotcakes and almost make the mighty redundant.
Both of my replacements were new in box Craftys with all accessories and the tamper proof seal on the box still in tact. My first replacement also came with a wear and tear kit and a car charger while the second came with a spare cooling unit. Both were handled by S&B Oakland.Is everybody getting the full package when getting a warranty replacement? Im waiting for mine. First one, retailer only gave me the bottom part and the orange tool, not even a box.
What's up,
I have the airizer air and just bought the flowermate mini pro. Got the flowermate mini pro for adventures and outings such as snowboarding, hiking, mountain biking ect...
Love some features such as the pods that I can load and just have ready on the go. Also love the powerbank function, size, and value. I plan on getting a wooden mouthpiece so it's more durable.
My question for y'all is do you think the crafty would fit my bill and be worth the upgrade? My issue with the flowermate is efficiency as it can't even touch my air. Thanks for your responses!
Both of my replacements were new in box Craftys with all accessories and the tamper proof seal on the box still in tact. My first replacement also came with a wear and tear kit and a car charger while the second came with a spare cooling unit. Both were handled by S&B Oakland.
Sounds like the retailer you used opened the box and took the accessories for some reason. Not cool. Maybe use S&B directly for future issues.
Perhaps the only good thing about the high failure rate on the Crafty is I can be lazy with cleaning my cooling unit since I have about 5 of them.
Hey BCK!What's up,
I have the airizer air and just bought the flowermate mini pro. Got the flowermate mini pro for adventures and outings such as snowboarding, hiking, mountain biking ect...
Love some features such as the pods that I can load and just have ready on the go. Also love the powerbank function, size, and value. I plan on getting a wooden mouthpiece so it's more durable.
My question for y'all is do you think the crafty would fit my bill and be worth the upgrade? My issue with the flowermate is efficiency as it can't even touch my air. Thanks for your responses!
Hey BCK!
I don't have the air or fm, but do have a Crafty (and pax2, and others). I love my Crafty, but am not sure it's the best choice for your intended use. In following its thread here, it doesn't seem as durable as some other vapes. But I DO think it's worth adding to you collection.
For active outdoor use, you may want to consider other vapes. If you don't need it fast, you may want to consider the gh. Buzz Danklin's says it's his go to vape now, and he's an outdoor guy like you. And ghl just announced a planned price increase on March 15, so you can still order a real bargain.
Something to think about...
Not to mention their failure rate seems much higher.
1st Crafty: red/yellow lights of death at 27 hrs......denied warranty (S&B said water damage).......I disputed claim and wanted further explanation.......horrible customer service ensued .......after more than a month, S&B accepts my point of view, gives in an sends me replacement
2nd Crafty: at 79 hrs, On/off button does not function. Rattling can be heard from inside unit......filled out RMA......S&B says, "your repair request has been received. You will be notified as soon as your request is reviewed."........still waiting for a response (its the weekend).
Been super careful with this one..........really babied it with minimal kayaking!
Really loved this thing!
heat-up time was @ 3min. 15sec. (but i could deal with it 'cause its so awsome)
Now back to the and i-inhale....
This should be straight forward......Have others with non functioning buttons had any problems with warranty service? Did S&B send a new unit or fix the existing?
Thanx!!
Oh man, I wonder if everybodys getting the same? Or any other cases where only the heater was sent. I actually asked for the box from my retailer and they told me they have it.
Im from the Philippines and it would be really hard for me to do this without being taxed by the customs. My retailer knows a way, but id have to give about 45$ for shipping to and from Germany.
Maybe because my unit was from Germany? Anybody else claimed warranty directly from Germany?
It hasnt arrived yet, but if I receive just the heater again, I might have to research on how to send my unit directly to SNB. I wonder if they(snb) can attach a note saying it was a claimed warranty item, maybe that would help me with customs.
Really thinking of getting the Mighty too, but from a different retailer If I dont get the whole package. Im just making sure if everybody is getting the whole package, i really dont want to think that my retailer is opening the box.
Can't comment on S&B Germany but S&B Oakland did label the return package as a warranty exchange on the customs slip and I did not have to pay import duties (I'm in Canada). They also requested that I label the broken unit as a warranty exchange on the customs slip to avoid them having to pay customs fees to receive it.I wonder if they(snb) can attach a note saying it was a claimed warranty item, maybe that would help me with customs.
Hey BCK!
I don't have the air or fm, but do have a Crafty (and pax2, and others). I love my Crafty, but am not sure it's the best choice for your intended use. In following its thread here, it doesn't seem as durable as some other vapes. But I DO think it's worth adding to you collection.
For active outdoor use, you may want to consider other vapes. If you don't need it fast, you may want to consider the gh. Buzz Danklin's says it's his go to vape now, and he's an outdoor guy like you. And ghl just announced a planned price increase on March 15, so you can still order a real bargain.
Something to think about...
I wouldn't give them a dime as the reason for return is a known defect on the device.I have gotten word back from Storz & Bickel regarding my unit I sent in for warranty. And I am a bit pissed about it. My unit was a v2.04, about 200hrs and I got the red/yellow flashing lights when trying to turn on. Also the housing where the CU is held in place was broken off because of heat/brittle.
And by the way the battery was still doing at least 2 full sessions no problem. Never tried for a third because I always charge before then.
They sent me an email (see below for copy of explanation) with an invoice saying that they will service the warranty issues for free but they recommend the OPTIONAL battery replacement because the amount of usage.
They said Battery service will include Firmware updates, Heat Unit/Charging system performance tests, and our latest updates to the external housing.
So what does this exactly mean if I don't get Battery service:
- They won't replace the housing? Even though mine is broke.
- They won't upgrade firmware? Even though they will obviously have to replace the electronics to solve the flashing lights.
- They will unsolder my old battery and resolder it into a new housing? Yeah right.
Now the big question. Are they trying to screw me into paying $70 when they will just send me a NIB unit anyways?
They are going to charge me for labour on the battery service that includes labour and return shipping even though the warranty should already take care of that.
$40 fucking dollars for a battery that I can get for $12 CAD!!!!
So not sure if I should call them and get some more answers, pay the $70 ($100 CAD) and be done with it. Or just decline the battery service and hope they just send me a NIB unit like it seems everybody else is getting.
What do you guys think?
"Reason For Service: Red / Orange Flash Your device has a significant amount of usage (more than 100+ hours). We recommend the OPTIONAL battery replacement service to maintain the device performance and your vaporizing experience. We will service warranty issues free-of-charge. Wear & tear components like the batteries are not covered by the warranty. Please let us know your preference: warranty only or paid repair (includes battery service) Your device will continue to work without the battery service, but you may encounter future decrease in performance. The cost for the battery service is $70 including parts, labor and return shipping. Battery service will include Firmware updates, Heat Unit/Charging system performance tests, and our latest updates to the external housing.
Working hour 0.3 100.00 30.00
MY+CY Battery - rechargeable 1 40.00 40.00T"
Wow. I knew this was going to be interesting.I have gotten word back from Storz & Bickel regarding my unit I sent in for warranty. And I am a bit pissed about it. My unit was a v2.04, about 200hrs and I got the red/yellow flashing lights when trying to turn on. Also the housing where the CU is held in place was broken off because of heat/brittle.
And by the way the battery was still doing at least 2 full sessions no problem. Never tried for a third because I always charge before then.
They sent me an email (see below for copy of explanation) with an invoice saying that they will service the warranty issues for free but they recommend the OPTIONAL battery replacement because the amount of usage.
They said Battery service will include Firmware updates, Heat Unit/Charging system performance tests, and our latest updates to the external housing.
So what does this exactly mean if I don't get Battery service:
- They won't replace the housing? Even though mine is broke.
- They won't upgrade firmware? Even though they will obviously have to replace the electronics to solve the flashing lights.
- They will unsolder my old battery and resolder it into a new housing? Yeah right.
Now the big question. Are they trying to screw me into paying $70 when they will just send me a NIB unit anyways?
They are going to charge me for labour on the battery service that includes labour and return shipping even though the warranty should already take care of that.
$40 fucking dollars for a battery that I can get for $12 CAD!!!!
So not sure if I should call them and get some more answers, pay the $70 ($100 CAD) and be done with it. Or just decline the battery service and hope they just send me a NIB unit like it seems everybody else is getting.
What do you guys think?
"Reason For Service: Red / Orange Flash Your device has a significant amount of usage (more than 100+ hours). We recommend the OPTIONAL battery replacement service to maintain the device performance and your vaporizing experience. We will service warranty issues free-of-charge. Wear & tear components like the batteries are not covered by the warranty. Please let us know your preference: warranty only or paid repair (includes battery service) Your device will continue to work without the battery service, but you may encounter future decrease in performance. The cost for the battery service is $70 including parts, labor and return shipping. Battery service will include Firmware updates, Heat Unit/Charging system performance tests, and our latest updates to the external housing.
Working hour 0.3 100.00 30.00
MY+CY Battery - rechargeable 1 40.00 40.00T"
200 hours is pretty good, I'd pay the $70 in a heartbeat unless I lived in oz
I think this could easily be solved if you just called and asked for clarification as to the scope of the repair if you do not opt for battery replacement.The point is I shouldn't pay anything. If the warranty requires them to replace my Crafty with a new one, because basically that is what they need to do to fix the problem, then they shouldn't make me pay for Battery Service that supposedly include shipping costs, firmware upgrade and new housing. I didn't send it back because if battery issues. If they send me a new crafty then it already comes with a new battery. They are not going to send me a new unit and replace the battery with my old one. They are just fishing for money and that is what really bothers me.
...they recommend the OPTIONAL battery replacement because the amount of usage.
Are they trying to screw me...
I think this could easily be solved if you just called and asked for clarification as to the scope of the repair if you do not opt for battery replacement.
They seem to take a good 24 hrs + to get back each time.Exactly what I did. I sent them an email earlier today asking them to clarify what will be fixed/replaced through warranty if I opt out of the Battery Service. Waiting to hear back.
They seem to take a good 24 hrs + to get back each time.
I also emailed them earlier to see if they would recommend a Crafty for my usage, and to get a feel for how there confidence is with recommending the Crafty to people atm.
I suppose it's a bad time to ask if you would recommend a Crafty @Hawk ?! although you seem to have done well with the hours?