Can someone tell me what S&B charges for a Crafty battery replacement (that isn't covered by warranty)? Thx!
My experience;
I had seen, in S&B's FAQ on website, that batteries for a Crafty would be $50 US (some months ago). At that time, I sent a Crafty in for repair and got a call that battery was spent (too many charge cycles, I've posted about this before). The bill would be $70 US, I was told. After aggravation and discussion, I authorized a charge for battery replacement, $70. What came back was a new, boxed piece, and I had been charged $50. I dunno. I think that with a $20 discount they were attempting to smooth over my frustration, work with me, or whatever. I was happy enough to have a good working piece back! Good working for 2 months, then that one went bad and I was finally allowed to 'upgrade' to a Mighty. I think that was $80, but my recall may not be exact, a bit of a long road. (EDIT; correction, the cost was $60, listed on Invoice as 'Warranty Replacement")
The FAQ area was edited at some point now says battery for Crafty would be $70 US (and $90 for the Mighty's 2). It's possible that they realized that the site had not yet been updated to the new price and seeing that, charged me the original price.
My lingering question, that I haven't posed to S&B yet, is about the term of my warranty. After 3 Crafty's (in 8 month's time) now I have this Mighty, acquired on an 'upgrade/warranty' deal. Did my Mighty warranty begin a new 2 year period, or am I on the original clock form first Crafty purchase in Feb. '15? I have a funny feeling I'm going to need it!