Roth
Pining for the Mountains
My Crafty was purchased 10/24/2014, so just over 1 year ago.
Crafty/Crafty+ by Storz & Bickel
- Thread starter Roger D
- Start date
My Crafty was purchased 10/24/2014, so just over 1 year ago.
vapviking
Old & In the Way
As far as I know the first S&B portable in the wild was my mighty received on 10/17/14. It's still working great.
A few of us got them on 10/17 it seems. I wonder how theirs are doing?
Here's some belated 'Happy Birthday' wishes going out to the cousins!
Long may they run.
F.Woof
Member
I know this is the Crafty thread but I figured this process is the same for both and some may be curios (I know I was). I sent my Mighty in last week. Here's the timeline of events.
I'll update when everything is complete. Good luck to those going through the same.
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Oct. 13th
Oct. 20th - Shipped Mighty to S&B Oakland
Oct. 22nd - S&B Received Mighty
Oct. 26th - Emailed S&B to ask about process/details on warranty status
Oct. 27th - Received shipping notification (below) via email. Hoping it's a brand new unit from the latest generation (will update when received)
I'll update when everything is complete. Good luck to those going through the same.
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Oct. 13th
- Contacted vapornation.com (bought from them) and they told me they have an agreement with the manufacturer and that I need to go directly to S&B for warranty issues. I asked them to contact S&B on my behalf.
- vapornation.com emailed S&B CC'ing me
- S&B emailed me asking about the problems I was having
- Replied with a very detailed email describing defects (included pictures)
- S&B replied with info needed and I received my shipping label (priority 2 day to Oakland)
Minor Defects
Major Defects
- The uppermost plastic pieces highlighted below cracked and fell off (commonly documented defect with this product)
- Battery life has decreased tremendously within the past 3 weeks (commonly documented defect with this product)
- The plastic housing has began to separate along the yellow circled area (noticed Sunday October 11th) (commonly documented defect with this product)
- Vibration feature completely stopped working (noticed Monday October 12th) (commonly documented defect with this product)
Oct. 20th - Shipped Mighty to S&B Oakland
Oct. 22nd - S&B Received Mighty
Oct. 26th - Emailed S&B to ask about process/details on warranty status
Oct. 27th - Received shipping notification (below) via email. Hoping it's a brand new unit from the latest generation (will update when received)
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Krizzle
Hi Very high
I should be getting a brand new crafty in the post tomorrow. I assume brand new at this stage but not 100% sure, will report back on whether its got the new casing etc.
What I do wonder is, if its a brand new unit, is it a brand new 2 year warranty? Or is the warranty only for the 2 years from day of original unit purchase? My crafty was only a few weeks shy of the 1 year mark.
What I do wonder is, if its a brand new unit, is it a brand new 2 year warranty? Or is the warranty only for the 2 years from day of original unit purchase? My crafty was only a few weeks shy of the 1 year mark.
vapviking
Old & In the Way
I love the smell of a new Crafty in the morning.
The ride only lasts for two years from date of your first purchase.
After that you take Soldering 101 at the local Tech. school and...
No-Wrinkle
Well-Known Member
I would like to add that my expierence with customer service from S&B has been rather pleasant. They promptly reply to my emails in a helpful and respectful way and have sent me the prepaid shipping label to send my crafty back both times.
I'll see how they handle the replacement or repair of my crafty once they receive it. From my perspective they aren't a terrible company. They just made a product that is prone to being faulty.
It is my understanding that they have gouged others as far as shipping and battery replacement which is unacceptable.
A note to anyone going through the RMA process. The procedure I have done both times is emailing S&B informing them of my issue. They then proceed to send me an email informing me that I will need to send my device in. I have received this email within one business day both times. Within their first correspondence to me there is a small paragraph stating that in order to get a shipping label for the return of the crafty I should fill out the repair form and email it back to them. Promptly after doing this I have received a shipping label to use to return the crafty.
I'm not sure if others were not told this step or weren't offered the same opportunity. However, I almost missed that part of the email the first time I returned the device. Maybe they are refusing to pay for some peoples shipping or maybe some people are just missing that part of the email, not sure.
For now I am left with no vape and a resolve to not combust. Hopefully this doesn't take too long.
I'll see how they handle the replacement or repair of my crafty once they receive it. From my perspective they aren't a terrible company. They just made a product that is prone to being faulty.
It is my understanding that they have gouged others as far as shipping and battery replacement which is unacceptable.
A note to anyone going through the RMA process. The procedure I have done both times is emailing S&B informing them of my issue. They then proceed to send me an email informing me that I will need to send my device in. I have received this email within one business day both times. Within their first correspondence to me there is a small paragraph stating that in order to get a shipping label for the return of the crafty I should fill out the repair form and email it back to them. Promptly after doing this I have received a shipping label to use to return the crafty.
I'm not sure if others were not told this step or weren't offered the same opportunity. However, I almost missed that part of the email the first time I returned the device. Maybe they are refusing to pay for some peoples shipping or maybe some people are just missing that part of the email, not sure.
For now I am left with no vape and a resolve to not combust. Hopefully this doesn't take too long.
Krizzle
Hi Very high
Ahhh the smell of a new Crafty in the morning 
it is the revised version complete with blue O-rings. Charging currently before a couple of high temp dry runs.
Got no issues connecting as a new Crafty back to the app on iPhone.
I hope I can get another year out of this unit, then I would have no objection to buying a new one once the warranty period runs out.
EDIT: Testing completed first bowl
damn how I have missed this vape....very nice! This unit does seem to be made much better than my first, everything seems put together tighter and the cooling unit clicks into place now.
In my honest stoner opinion, Damn good vape this Crafty is
it is the revised version complete with blue O-rings. Charging currently before a couple of high temp dry runs. Got no issues connecting as a new Crafty back to the app on iPhone.
I hope I can get another year out of this unit, then I would have no objection to buying a new one once the warranty period runs out.
EDIT: Testing completed first bowl
damn how I have missed this vape....very nice! This unit does seem to be made much better than my first, everything seems put together tighter and the cooling unit clicks into place now. In my honest stoner opinion, Damn good vape this Crafty is
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Frandemarco
Active Member
The problem I have with a 350 dollar unit minus the product that must be purchased for that unit is that you have to trade it in dozens of times because of reliability issues.its like taking my ps4 to the shop every other month I would buy a Xbox. So after two year warranty up your crafty will die out which doesn't seem worth the hassle. I mean am I the only one who sees something seriously wrong with this?
No-Wrinkle
Well-Known Member
You're definitely not the only one who thinks this is an issue. If you go through the thread you'll find plenty of people, including myself, who agree with you. Keep in mind that many users don't run into any issues and are happy with the device.
That being said I hate bashing this vape. When I got the thing I it was amazing. In fact I even convinced two of my friends who were looking for a new vape to buy one for themselves because they were so impressed with it.
It worries me what will happen when the warranty expires.
If you don't want to take the chance of a faulty vape then don't purchase it. I regret my purchase but not because it doesn't provide quality vapor.
Roth
Pining for the Mountains
If it were truly like that, then yes, there would be a problem with it. Thankfully reality isn't what you describe.
Frandemarco
Active Member
Roth...um what have you've been reading. Yes I understand there are many people who never had a problem that we Dont hear about, but Dont be naive and think the faulty craftys that customers have are all being reported also. If it was a 5 year warranty I wouldn't mind. But every two years shelling out 350...naw
chillersnov8p
Well-Known Member
350 ever two years is 175 a year or around 15.00 a month, 3.75 a week, 54 cents a day.
No-Wrinkle
Well-Known Member
I think this is a really weak arugment. Expecting to buy the same vape every 2 years is ridiculous. There are vapes out there that have longer warranties and/or will not fail. Not all crafty devices fail. If you are using that logic when purchasing a crafty then you should just get a different vaporizer.
Mr Mellish
Well-Known Member
My Crafty is about six weeks away from its first birthday. I'm hoping for the best. If it takes a shit on me, I'll pursue replacement. If it's consistently failing, I'll ditch it. It was very expensive but it has been very reliable so far. The output has been impressive so far. If it fails too much, I'll find an alternative. Compared to the PnP, it has been delightful.
Roth
Pining for the Mountains
You said it needs replacing DOZENS of times, that means 24+. That is an absurd exaggeration and I expressed that it isn't true.
If you're worried about reliability, that's a fair concern. You have every right to take your dollars where you see fit. I'm just calling out inaccuracies when they're there.
Frank Reynolds
Well-Known Member
I think he was just being hyperbolic to prove his point. I totally understood what he meant.
I'm on my second Crafty and it's going strong still. But I must admit that the realist in me expects it to fail at some point. If it does, I'm covered for another year or so, so I'm comforted by that to some extent.
It's a fantastic portable IMO, I just wish that I could have more confidence in the expected longevity of the product.
Frandemarco
Active Member
And that's my point not taking anything from it the crafty there are other units like the firefly with the same issues. But in the back of my mind I know its gonna fail without the warranty. If the warranty was at least 5 years like pax then I wouldn't even be mentioning the shortcomings.
Modnote: Edited to remove reply from quote tags.
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ligi
ligi
Thanks - posts like this make me really happy and are worth more than silver and gold!-)
vapviking
Old & In the Way
The principle at work is called amortization, and it's a very good argument with which, in this case, you don't agree. Pennies per day for guaranteed great vapor production (minus a few weeks' shipping time) can be very appealing to some consumers.
Hyperbole declares a point emphatically. Facts prove a point. But yes, as reasonable people we understood what he was trying to say.
Roth
Pining for the Mountains
Leaving a few key details to that story, but I do see your point.
Those details being that VXL was essentially held hostage by a third party manufacturer that prevented them honoring those warranties. VXL also offered credit towards a new EVO if you had a broken Cloud+.
Far from ideal, but considering the alternative was VXL go under and we don't have the EVO now, I think it worked out well. And if VXL would have gone under, those people would be without warranties anyway (look at Thermovape's lifetime warranty).
Now, VXL does their own stuff in house, and will no longer be caught in a similar position.
It was the consumers faith in VXL that kept it afloat with their Indie Go-Go campaign for the EVO.
But that's neither here nor there.
The Crafty/Mighty are the only portables that don't make miss my EVO when away from home.
I have just received my Crafty, I hope I will fall into the category of people who have no problems!
First impressions are good. Great vapour, wonderful flavour and very easy to use.
I know that reliability issues are a pain but any device can give problems.
I also own a MinVap which is an awesome and expensive device. This also crapped out on me and I had to return it for repairs.
I also own a Solo which again is an awesome device but I have also had to return it once.
I also have a couple of Persei's and I had to send one of them back too and W9Tech are again a quality producer.
These are all low volume specialist devices and although we would all like them to be fault free I do not believe any of them will (or can) be.
I recently purchased a secondhand car. Now I like a bit of luxury but I also don't like spending too much money. Since I was looking at fairly old cars (around 10 years) I could choose between many of the premium manufacturers, Mercedes, Audi, BMW, Jaguar etc. After much trawling of forums I discovered that once the warranty period is over (and even before) these cars are not reliable at all. In the end I bought a Lexus, ugly as sin but as reliable as a hammer! I hope that my Crafty turns out to be a Lexus.
First impressions are good. Great vapour, wonderful flavour and very easy to use.
I know that reliability issues are a pain but any device can give problems.
I also own a MinVap which is an awesome and expensive device. This also crapped out on me and I had to return it for repairs.
I also own a Solo which again is an awesome device but I have also had to return it once.
I also have a couple of Persei's and I had to send one of them back too and W9Tech are again a quality producer.
These are all low volume specialist devices and although we would all like them to be fault free I do not believe any of them will (or can) be.
I recently purchased a secondhand car. Now I like a bit of luxury but I also don't like spending too much money. Since I was looking at fairly old cars (around 10 years) I could choose between many of the premium manufacturers, Mercedes, Audi, BMW, Jaguar etc. After much trawling of forums I discovered that once the warranty period is over (and even before) these cars are not reliable at all. In the end I bought a Lexus, ugly as sin but as reliable as a hammer! I hope that my Crafty turns out to be a Lexus.