So I've been talking to Kathy, trying to work this out before putting in an official dispute with Dhgate. At first she offered me half my money back, which I thought was kind of strange. I considered it for a second, but the thing's honestly pretty useless. It pulls bubbling oil straight into the stem and then drips it down the outside of my joint... Not usable at all in the long term, despite the couple of dabs I've done off of it. So I told her that and asked again for either a refund or replacement, and she asked me (I think) to send the nail back to her. This is what she actually said:
"this one we sent to all other clients all very good . and we checking my stock all very good too
if you really can't usually send back to us ,then we will checking where is the mistake.
Thank you."
I replied asking if this meant that she wanted me to send it back, and asked if she would pay shipping (not worth it to me, obviously, to ship an $11 nail back to china, plus I used it anyway). What do you guys think of this whole thing? Is she being unrealistic? Am I?? This is Kathy we're talking about, who is known and well-liked here, and has a reputation for making good stuff...
I'm not sure how to handle this. On the one hand I don't want to pay for useless stuff, but I also don't want to stress over a cheapo nail. So what would you guys do? Demand satisfaction, or chalk it up to "you win some, you lose some" with China glass, trash the nail, and move on with your life?
...I almost want to get it. Just to have it on my shelf and see who notices.
