Here is a few pics of the crack. As the crack goes around the side wall, its hard to get.
Look for the cracked lines on the sidewalls. There is a small crack on the surface (not pictured) which is small and hard to get on camera. I didnt even noticed the sidewall cracks (had carbon residue covering it) until doing
@ensabbahnur distilled water cleaning method of just putting distilled water in the insert for 20 mins and use a clean qtip and clean out the carbon. If i am not mistaken, ive read him posting it several times in here.
All last night i was still using the cracked sapphire and really enjoying the taste of sapphire which makes it hard to go back to SiC insert. I typically dab a good amount (i fill the flat tip all the way up) which gives me 2-3 solid milky rips with this sapp insert with each rip tasting as good as the first. With the SiC, its really just the first and the second is alright as you get some taste.
Good news for CCA is that so far, their customer service with me on this has been up to good. This happened Saturday which is the day i received the insert and as of yesterday, was approved for replacement and sent for shipping. Now just waiting on the shipping game. They have been responsive with me regarding this issue which gives me faith on their improvement of their business.
I still have a Silver Hurricane Master Set I ordered on 10/18 which should round up my CCA wants and needs until 4.0 is out. (Obsidian insert i may still get in the future)