Arizer Solo 3

[old-fart]

Name,address, phone, where purchased, serial number on bottom of unit. That’s as far as I went with it. I decided not to go ahead with it.

And receipt. See post

Arizer Solo 3

Yeah so the Solo 3 is great, but I fired it up just now and it showed me low charge, I plug it in and is shows me 27% charged. That's high for a low charge. Is that normal? This is a warranty replacement and the other one even when the battery indicator was red you could still get a bowl...

fuckcombustion.com

 

[osk3]

Just chiming in here with my perspective - I really dont like that Arizer think it is OK to essentially release an 'upgrade' mere months down the line, and give v1 users NO option of updating the software from home.

Even in this 'new' v2 unit Arizer didn't consider to implement some kind of software updating capability. It could be easily achieved through some kind of app or similar.

I appreciate they let you send in your device if you want to update the software (which to be honest in a USB device that costs $300+ is already a joke) but if you're not from US / Canada, good luck getting that trade-in offer or software update, as they apparently are unable to offer it.

I honestly doubt I will ever buy an Arizer product again despite really enjoying my Solo 3 so far.

 

[RAMMSTEIN]

Well, if that's your only problem.
I think the excitement is a bit overblown, though.
As a V1 user, you're not at a disadvantage, and you can update or not.

V1 will work just as well as V2.
There are other manufacturers that constantly give an E04 error and constantly have to be sent in, or they install fiber optic cables in their devices.
No, everything's fine, I'm very satisfied with Arizer, even as a V1 user, and their service is absolutely great.

There's no reason to complain.

 

[osk3]

Well, if that's your only problem.
I think the excitement is a bit overblown, though.
As a V1 user, you're not at a disadvantage, and you can update or not.

V1 will work just as well as V2.
There are other manufacturers that constantly give an E04 error and constantly have to be sent in, or they install fiber optic cables in their devices.
No, everything's fine, I'm very satisfied with Arizer, even as a V1 user, and their service is absolutely great.

There's no reason to complain.

Except if you aren't from US / Canada, you cant 'update it' as they dont offer either the software update OR upgrade offer.

And if (heaven forbid) the v2 did have a similar type of error like the Venty did, you are completely out of luck since you cant update it from home to fix the bug! You'd literally have to send your device back to get it sorted.

So your logic is flawed, and there is every reason to complain / be annoyed at this decision by Arizer.

 

[RAMMSTEIN]

Luckily, I have so much experience with Arizer and their service that I can say that your post contains a lot of rubbish.
Sure, anything can happen with the new version, but predicting an E4 error is bullshit.

 

[zeebudz]

Except if you aren't from US / Canada, you cant 'update it' as they dont offer either the software update OR upgrade offer.

And if (heaven forbid) the v2 did have a similar type of error like the Venty did, you are completely out of luck since you cant update it from home to fix the bug! You'd literally have to send your device back to get it sorted.

So your logic is flawed, and there is every reason to complain / be annoyed at this decision by Arizer.

I agree that not having a user initiated firmware update is short sighted. Don't understand why, but it must have been discussed internally.

Did you ask Arizer if you have any options?

 

[old-fart]

I agree that not having a user initiated firmware update is short sighted. Don't understand why, but it must have been discussed internally.

Did you ask Arizer if you have any options?

My guess is that the cost was too high to let end users upgrade the firmware. They would need a Mac and a Windows app, and they means programming. They they have to support people doing to, and more importantly screwing it up. They likely weighed the negatives of people having to send it in vs, people bricking their units and blaming Arizer.

We aren’t even sure what he firmware upgrade process is on these units. Maybe is not a very stable process, and it’s just easier to to have the service folks do it.

Sure, it would be nice to have a user upgradable unit, and maybe future units will be designed that way.