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Hi LockStock93, One thing you might try to remove any residual smells is to clean the Box as best you can with the provided brush and some ISO, and with it empty and the lid open, put the battery in with firm contact for 1 or 2 minutes. Check the battery from time to time to ensure that it is...

Hi LockStock93, One thing you might try to remove any residual smells is to clean the Box as best you can with the provided brush and some ISO, and with it empty and the lid open, put the battery in with firm contact for 1 or 2 minutes. Check the battery from time to time to ensure that it is...

Hi -- yes, this is actually our very next objective. Part supplier issues have held up this far longer than anticipated, and we are finding it necessary to take a different approach and build some previously outsourced components ourselves in order to bring this to market. There is a 'silver...

Magic-Flight wants to especially acknowledge the friendship and support that has been offered to us on this and many past occasions by Vaporbrothers. They also are Good People -- it takes one to know one -- and in this we find ourselves in excellent company! It is truly a beautiful thing to...

LOL -- yes, we have been a bit busy of late. Now that things have settled down a bit as far as packaging updates are concerned, we have been upgrading and improving our internal tools and processes. It is expensive for us to do this, but means that things are going to be much easier in the...

Hi, It depends on the construction of the device, but in general it is a risk. The problem is that most devices use two batteries in series, usually packed right next to one another. In that case, one of the batteries can side short -- releasing a LOT of heat and potentially damaging the...

Hi, It depends on the construction of the device, but in general it is a risk. The problem is that most devices use two batteries in series, usually packed right next to one another. In that case, one of the batteries can side short -- releasing a LOT of heat and potentially damaging the...

Unfortunately not -- we wish that was the way it worked. Someday, if we ever become a "large enough" company, that might become an option. Until then, we have to deal with the goo just the same as you and it is a real pain! The best approach we have figured out so far is to use a wire...

Hi, Not sure if this will help, but since we also have the MH-C9000 charger, I took a look at our charger to see if I could get any clues. I noticed that there is an additional or secondary contact bar to the side of the negative terminal in the charger bay. This is actually rather...

Hi, The charger has some sort of 'built in logic' that assumes that any batteries you put in the bay need to be charged, so it puts the light on. Then, it tries to determine what the current charge state of the battery is by using various tests -- most of which take a fair bit of time (light...

Hi, Going a 'little' past the shoulders is probably ok (not recommended), but filling completely all the way to the cover is definitely not ok. When overfilling, the issues are 1) there is no room the the material to move when shaking (which is important for providing even heating), and 2)...

Hi, Going a 'little' past the shoulders is probably ok (not recommended), but filling completely all the way to the cover is definitely not ok. When overfilling, the issues are 1) there is no room the the material to move when shaking (which is important for providing even heating), and 2)...

Hi, In regards to the paper ring on the positive end of the battery, it is our opinion that it does not much matter. We leave them on only for cosmetic reasons and remove them if they ever come loose or get in the way. Also, people should note that as of Jan 1 2010, we have been shipping...

Hi, In regards to the paper ring on the positive end of the battery, it is our opinion that it does not much matter. We leave them on only for cosmetic reasons and remove them if they ever come loose or get in the way. Also, people should note that as of Jan 1 2010, we have been shipping...

Insofar as the power requirements of the Box can be calculated (assuming sufficient physics/math skills) or directly measured (assuming that someone is willing to go through a fair bit of setup effort), they are not regarded as 'trade secrets'. However, there are a fair number of subtleties...

Insofar as the power requirements of the Box can be calculated (assuming sufficient physics/math skills) or directly measured (assuming that someone is willing to go through a fair bit of setup effort), they are not regarded as 'trade secrets'. However, there are a fair number of subtleties...

You may try http://vaporlot.com/ -- they are in the UK and will probably send you a brush.

Its actually difficult to say exactly. For one thing, we send warranty replacements for previously purchased units. For another, serial numbers are allocated early in the build process, and we reject units for a number of reasons (parts get recycled). Then there are differences of retail vs...

Hi -- for a new cover, please contact us privately with your postal address.

Power module has the limit. With unlimited batteries on the Box -- the Box eventually gets warm, which can change the taste. Cool off period is about 2 minutes.