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Hi, Agreed, you observations are most likely to be the result of a poor contact with the circular wire ring. The shine/silver is ok -- what matters is that the ring makes a good firm contact with the side of the battery, without being too tight to insert/remove. If this continues to be an...

Hi, Agreed, you observations are most likely to be the result of a poor contact with the circular wire ring. The shine/silver is ok -- what matters is that the ring makes a good firm contact with the side of the battery, without being too tight to insert/remove. If this continues to be an...

Hi, The Power adapter is pending the receipt of certain parts that are out of stock, and have been overdue since December. We were supposed to get them on March 8th, but our supplier slipped that date and we still do not have them. From the time we receive the part until ship is at least...

Hi, The reason I did not suggest baking is that even that can cause many of the lighter aromatics and some of the active volatiles to be lost. Further, the digestive system can also degrade some components, making them less bio-available. However, baking does have the unexpected advantage...

Hi, The reason I did not suggest baking is that even that can cause many of the lighter aromatics and some of the active volatiles to be lost. Further, the digestive system can also degrade some components, making them less bio-available. However, baking does have the unexpected advantage...

Hi Obelisk, It is entirely possible -- and for that I apologize. I will attempt to answer your questions. This is true, and largely a function of the usage technique. The pictures posted probably represent a lot of different situations, and also reflect multiple and widely different user...

Hi Obelisk, It is entirely possible -- and for that I apologize. I will attempt to answer your questions. This is true, and largely a function of the usage technique. The pictures posted probably represent a lot of different situations, and also reflect multiple and widely different user...

Hi Obelisk, Give your clearly stated objectives above: that evenness and completeness of extraction (extraction efficiency) as being of a higher priority than any other, I would not recommend purchasing the LB! As the manufacturer of the device and as someone who is knowledgeable about the...

Hi Obelisk, Give your clearly stated objectives above: that evenness and completeness of extraction (extraction efficiency) as being of a higher priority than any other, I would not recommend purchasing the LB! As the manufacturer of the device and as someone who is knowledgeable about the...

Hi, You will need to let the wood of the Box dry completely out -- leave it open on a windowsill in bright sunlight for a day or so and then try it again. At that point, it will most likely be back to normal. Let us know. -- Magic-Flight

Hi, It seems that you have found something that needs to be updated on the directions. When we upgraded the chargers, the new version does actually turn the light off when the microprocessor in the charger thinks that the battery is fully charged. The earlier charger would leave the light on...

Hi, We have been moving a portion of our operations to a new building and things have been a little disorganized -- please accept my apologies for any delays in communications. If people do not get an answer from BlissSville staff by the end of the following business day (ie, emails sent...

Hi, With the box open and empty (brushed out), put a fresh battery in and let the screen bake itself clean (a minute or so of battery heating time). Let cool, brush out again, and then use ISO and a Q-tip to remove anything that remains. This is the usual approach and should work for most...

Hi, With the box open and empty (brushed out), put a fresh battery in and let the screen bake itself clean (a minute or so of battery heating time). Let cool, brush out again, and then use ISO and a Q-tip to remove anything that remains. This is the usual approach and should work for most...

Hi, A minute or two of ISO for cleaning the stem should not be any sort of problem. The previous issue was from a long time soak of several hours. -- Magic-Flight

Hi, A minute or two of ISO for cleaning the stem should not be any sort of problem. The previous issue was from a long time soak of several hours. -- Magic-Flight

Understood that you feel this way -- and of course, you are welcome to feel whatever is natural for you. It is not my role nor my intention to try to "convince" you to feel at ease when your are disinclined to do so. My aim is only to inform and educate to the best of my knowledge and ability...

Hi, Little bit of trivia -- the design size of the draw hole on the Box was originally sized to be compatible with one of the common straw sizes used in many fast food restaurants, and I believe that specification is still unchanged. In a pinch, you might collect and try some soda straws and...

Hi, Little bit of trivia -- the design size of the draw hole on the Box was originally sized to be compatible with one of the common straw sizes used in many fast food restaurants, and I believe that specification is still unchanged. In a pinch, you might collect and try some soda straws and...

Hi Macbill, This is a warranty covered event. If you have not done so already, please contact us privately via email with the Box number and your postal address for warranty service for that unit. -- Magic-Flight