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Yes. The screen is not that fragile -- you can use the brush too. Opening the Box lid and blowing directly into it sharply is usually enough to clear everything. We emphasize the screen in the instructions as there are some purchasers who are less than mechanically adept and need to be told...

It is true that our stock batteries are very good, but they are not the absolute best. We have even considered switching over, and have not done so yet because it would necessitate an increase in the overall product price. -- Magic-flight

Hi Qbit, There was a (fortunately temporary) back-order from our supplier of the batteries -- they will be in stock again at the BlissSville site again by tomorrow afternoon. Usually we have extra of everything on hand, but we have been getting a larger number of orders than expected --...

Hi Qbit, The postal situation is a bit random -- we never know whether something will go directly through or will be held somewhere in customs. We ship everything the same way, same declarations, etc. For international orders, we have had some packages go through in days and others take...

Good point -- redaction made. Yes -- it is included.

The love of coincidence -- we like it too. - MF

If this is needed, be sure to mention it in a note associated with the order. - MF

Hi, Yes -- our new website is up (we destroyed the previous one (on purpose)) -- should be a lot more informative for potential new purchasers and perhaps even for existing users. Much of the content is a direct thank you to all of the people here, and most especially to the FC forum itself...

Honestly, I do not know why the light has stopped working -- I would need to have someone look closely at your specific unit and find out. The light is regarded as cosmetic -- helpful to see if the battery is charged and connected, but is itself on a different circuit -- the heating element...

Hi, Not sure if this helps, but our standard 'calibration test load' has an average 'grain size' of 30 thousandths of an inch -- its fairly fine, but not power or kief. That would be a 200 Mesh filter, or approximately 75 microns particulate. Perhaps similar to an average table salt and a...

Hi, Not sure if this helps, but our standard 'calibration test load' has an average 'grain size' of 30 thousandths of an inch -- its fairly fine, but not power or kief. That would be a 200 Mesh filter, or approximately 75 microns particulate. Perhaps similar to an average table salt and a...

Hi, Usually, the inhale rate needs to be fairly slow, and the swirl only happens when drawing fast. If the material is swirling in the chamber, the draw rate is probably too fast for much vapor production. However, for an especially light and fluffy load and for an especially hot unit, you...

Hi, Usually, the inhale rate needs to be fairly slow, and the swirl only happens when drawing fast. If the material is swirling in the chamber, the draw rate is probably too fast for much vapor production. However, for an especially light and fluffy load and for an especially hot unit, you...

Hi, It is possible, although it is rather uncommon to see. Usually, it would be the result of only a very little bit of the battery touching a contact. Try turning/twisting the smaller battery in the hole and pressing firmly -- that may distinguish what is going on. Our product unit tests...

Hi, It is possible, although it is rather uncommon to see. Usually, it would be the result of only a very little bit of the battery touching a contact. Try turning/twisting the smaller battery in the hole and pressing firmly -- that may distinguish what is going on. Our product unit tests...

Hi, The unit itself is unlikely to change over time -- more likely it is the batteries. Which batteries are you using and what charger? We have had reports of certain types of chargers causing this to occur in the batteries. Aside from breath control, there are is no adjustable parts in the...

Hi, The unit itself is unlikely to change over time -- more likely it is the batteries. Which batteries are you using and what charger? We have had reports of certain types of chargers causing this to occur in the batteries. Aside from breath control, there are is no adjustable parts in the...

Hi, A Box should run about 380 during normal conditions. Based on your observations, the Box may be running slightly cooler than most, but it is within the intended range. With a fine grind and good mixing, a bowl should take about 6 hits of 20 seconds each duration to become mostly a medium...

Hi, A Box should run about 380 during normal conditions. Based on your observations, the Box may be running slightly cooler than most, but it is within the intended range. With a fine grind and good mixing, a bowl should take about 6 hits of 20 seconds each duration to become mostly a medium...

We have replied to your email. Although there are a number of advantages to using wood -- natural, beautiful, safe -- there are some disadvantages. For example, we do occasionally get some reports of changes in the tightness of the negative terminal ring either getting looser or tighter --...