vapviking
Old & In the Way
It's rare to hear bad cs experiences with Germany S&B. One member got a new replacement for a piece he bought used on ebay that smelled/tasted bad!@grokit did they send you back the faulty unit?
My charge port was loose and eventually stopped working, had about 80hrs. Now storz bickel want 129 Euros as it's not repairable. It's already cost £18 to post to germany![]()
Did you make request for RMA before sending it in? In US, I got a pre-paid mail label after filling out the online form and getting the "RMA approval" based, I guess, on what I told them was the problem -a faulty charger or charge plug receptacle on Mighty.
I suggest politely asking them what will be replaced, i.e. exactly what you will get in return, and if a new warranty term will begin. New replacement piece with new warranty term would be the only circumstance under which I would even consider paying this very high fee, and that would be after trying to negotiate it down with a customer loyalty argument (as opposed to cursing them out).