VapeXhale Cloud

Absolutely not my intention whatsoever, just want to relay my personal experiences, which isn't much different from many others. Regardless, this will be my last post in this thread as I don't want to get in trouble, and definitely don't want to knock the vape or the manufacturer. Peace out!

One thing that made me think of something though - Static electricity, when the climate is dry and you get shocked by just about everything. I would always touch something else metal before touching the cloud when it would get like that.

I think those jolts over time could effectively screw the cloud over. I guess that could be one example.

I hope the cloud plus addresses all the issues and makes for a more consistent product. I had one of the first non ticking units and was perplexed with the settings. I eventually found 3 to be most satisfying with a workable temp range between 2:30 and just below 3:30, Others it seem where rocking around the clock while still getting good vapor production. I too would love to hear of other cloud plus owners

I must say at this point I'm a little disappointed ... I've made the choice to continue to support this vaporizer, but I bought 2 units used initially with the assumption that if one died, I would want a second right away while it got repaired or replaced as I didn't want to be without one.

Now my spare has died and my main unit has been at VapeXhale since Feb. 5th and I was originally told it should probably be repaired and ship back by Feb. 8th. It's now Feb. 20th, I am Cloudless , and I don't yet have a shipping notice about my replacement Cloud.

I'd really just like to get my primary Cloud back that I paid to have fixed so that I can ship this one out and pay to have it fixed too ... sigh ... this vaporizer habit is getting to be expensive ... good thing I quit drinking and smoking a while back!

Interesting ... I have noticed a LOT of static electricity because everything is so dry this time of year ... wonder if you're on to something.

Edit: just wanted to add to my earlier post that despite me being a little disappointed right now ... I'm still just looking forward to finally getting my Cloud back, and hopefully better than ever.

I'm posting legitimate questions and concerns about the product in hopes of seeing them addressed, I don't mean any disrespect to stonemonkey or anyone at vapexhale I just want to be certain I'm buying a quality product.

Do bad reviews of a product not concern you? If you look at my post in context you'll that I admit that I could be wrong. My questions aren't based on speculation though, they're based on negative reviews of the product that I've seen on here. Obviously I've seen positive reviews too or I wouldn't even be considering it but I want the concerns at least somewhat adressed before I make a $500+ gamble. I don't want to argue with you because you're a moderator but I think you might be taking my statements the wrong way.

do repaired/replaced vapes get another year warranty from the date they are returned?

No they do not.

I'm pretty sure not ... but I would like confirmation on that too ... for instance ... I bought a Cloud that was 2nd hand ... so once I pay the $150 fee does it get re-warrantied? (I'm pretty sure it doesn't ... they might give you a 90 day warranty on it but wouldn't expect much more ... although the $150 repair price at 33% is significant so maybe it should cover it ...)

Actually ... here's a thought VXL ... what about offering a "maintenance agreement" on it similar to what lots of tech companies do? (ie. for $100 or so per year paid in advance ... or maybe $10/month pre-authorized payments ...) ... this type of thing would also help people manage the cost more effectively ... anyways ... just thinking out loud.

Huh, I was going to bring up static electricity today...good timing.

My Cloud was on the coffee table last night, blinking red, red, green, etc...as it had been on for about an hour. My wife went to give it a reset and shocked herself on the Clouds casing. She gave a little 'hoot' and jumped back, but never actually touched the rocker switch on the Cloud.

In hindsight, I'm not sure if I went for the Cloud or checked on her first ....but the point is the static shock appeared to reset the Clouds timer. She never hit the switch on the Cloud, but it had stopped flashing and went into green 'ready' mode immediately after being shocked. (the timer had just ended, so it was at temp still)

Used it all last night and this morning, seems just fine. I mean...I kinda want it to break so I can send it in for repairs now, I may have to be forced to let it go for a while. Used daily for four months straight, I've never had a problem yet.

I can confirm it does not. I have had multiple returns and my warranty never switched. I even asked many times and they said No. The warranty does not reset.

As for your 2nd hand question that I do not know. Nor do I know if you can purchase the cloud plus once you are out of warranty.

so i was dumping the packing peanuts from my cloud buddy box into my reuse bag of packing materials and i see another little package fall out. it's another stopper, cool!
strange, it doesn't have any of the ground glass finish on it, it's just smooth.
error, or...?

Mine is the same way....pretty cool looking.

Whenever a Cloud is sent in for repair, it is repaired to the same condition as any other Cloud leaving the factory according to VXL. I paid my repair fee, and now it is upgraded to a CloudPlus ... but just like the warranty wouldn't reset if it was a warranty repair, I don't get a new warranty I'm pretty sure ... so essentially the repair is warranted but my Cloud is not; at least that's my interpretation ... I'm pretty sure if it died very shortly after the repair, they would warranty it, but after 5-6 months I sure as heck wouldn't expect it (at least not without some additional charge ... three cheers for a Cloud Maintenance Agreement ... I'm sure a lot of us would like to just budget a maintenance cost )

I assumed it was an error...I received the EXACT same thing yesterday. Two stoppers, one not ground.

How many Clouds have sold so far? Anyone with a new one, what is your approx. serial number?

As an FYI I have been catching up on the last 100 pages of posts in the solo thread and lots of people are having theirs break just like people here are having cloud problems. People come to forums for help so I expect to hear issues with devices. I am sure Vapexhale has a much better idea of what is causing failures because they get the defective units back which is why they keep making tweaks. How many versions of the solo are there? It is quite a few. Hell my Samsung Galaxy S3 phone has a different freaking processor than the international version. Same name. Same look. Nearly same functionality. Completely different insides. This is what businesses do.

Could it be that small unnoticeable power surges are common to the places that these people live, and that they are the cause of all the dying Clouds? I don't know, but I'm one of the people who had to replace their Cloud multiple times (twice). The first unit lasted 3 months while the second lasted just over a month. I've never had them plugged in during a power outage or anything but they still ended up unable to heat up. I do live in an apartment building though so small power surges may be the culprit, but I don't keep any of my sensitive electronics on surge protectors and they never show any signs of damage. Plus, one month feels way too short for a device to fail from accumulating damage from small voltage fluctuations.

If the Cloud is particularly sensitive to slight voltage spikes though, I think VXL should make this well-known to everyone and maybe think about built-in surge protection for the Cloud. Nevertheless, I've invested in couple of 6$ surge protectors just in case, as I really don't want to have to go through the warranty process a 3rd time. And I especially don't want to go a month without my super badass quick-heating cool-to-the-touch Cloud Plus!