The Magic-Flight Box

Haha, don't be a hater! I do something similar with my stuff.

I think I'm getting the hang of this thing... I bet it'll just get better when I get the power adapter... and maybe the concentrate adapter *cough cough*

Wtf... MF is claiming I never returned my previous box, so won't warranty my unit. I packed that fucking thing up and sent it to them the same damn day, I received the warranty replacement.

First they sent notice, it would be replaced... then a later follow-up, stating the warranty department hadn't ever been received by them.

Pretty steamed right now, I'm not a liar and I follow thru with my obligations. Honor is a big deal to me.

Do you have a copy of your receipt from the sending company? (usps, ups, etc.)

No, but I just found my email I sent them with the tracking number. They received my box on 3/14 @ 7:41 am.

Cool, you should forward them that email.

I hate to be called a liar..... but I'll call myself a liar anyway. I'm a liar. I just checked my spreadsheet and it only has 44 strains on it. So I'm completely normal now, right?

I'll email you the spreadsheet if you want to laugh at my comments.... but wait.. you laugh at me enough around here already, so probably no need for more humiliation.

Time to add #45 to the spreadsheet as I'm about to sample some Kryptonite OG. Oh the work never ends, does it?

Yup, makes all the difference is the world, doesn't it? I mean that's way less than one a week. Well, a little less....no a little more less than before. Yeah, that's it.....

Brother Stu, sometimes you make it hard to see straight for the laughing. Yer a living testament that it really is a world without limits, save the ones we invent.

Thanks again, ya make it worth while.

OF

Well, I don't have a spread sheet... but I do have the labeled bags and bottles of every strain I've purchased.

On the warranty note, yeah... I sent them a (polite) request to call me... or I'll give another call tomorrow. I also forwarded the email when I originally sent the box back. I guess I was like 3-4 days late, but it got sent and I tracked that thing every day, until it was delivered. Below, is the expanded info I requested USPS supply (you can make a request to return it to original notification for 30 days). I hope this is sufficient. I sent this anonymous MFLB employee (they no longer sign it personally) handling my case, the entire conversation between Melodee and myself, plus the brief screen cap in my last correspondence. Hopefully, they'll also plug in the tracking number and see the enhanced info.

FYI
Magic Flight updated their warranty information and policy last night.

Their transferable warranty now comes with a warning not to buy used or off Ebay/Amazon/Craigslist and offers a easy way to check for fraud by emailing the serial number of a questionable box. This would have helped my cause and my situation would have not occurred as I would have checked first.

Let us know what they say, BDV!

yeah totally, i am interested as hell in this!

Please let us know, I am anxious as I got a warranty replacement in April and still havent gotten around to sending that package with my old box and PA. I hope its still okay to send it and receive a warranty on my new one (this scenario is not comforting since so much time has elapsed)

I'm glad they did this to protect themselves, but it's really sad that it had to be done at all.

Well, I just keep getting their voicemail and no word back today, phone or email as to how they're going to handle this.

Going back thru all my correspondences with MF and their interaction, even here on the board (which has seemed to disappear)... I'm losing a little bit of that rosy feeling I've always had for them. This latest adventure, just seems pretty cold and detached. I don't think they realized how much it meant to get a personal note, from someone with a name, other than MLFB Crew and acted genuinely concerned for their patients/customers. Now 90% of their emails are cut-n-paste jobs, to most of paka's information.

And just how are they going to actually verify I returned my box, than with what I've already provided. I'm sure they don't have it any more. Its either been destroyed by now, or since it was just the lid broken, put a new one on... re-serialized, cleaned and sold. Such a beautiful box I lost, when I broke the original.

The lid snapped off again last night. C'mon SuperGlue, do your job! Not helping that the wood is split though, might be putting pressure on that joint and breaking the bond.

I doubt MFLB would jeopardise their reputation by not honouring you. They would be pretty stupid if they did,it is obvious you are genuine. With an outlet as large as this to complain about them, they would do so at their own disservice. What ever happened to the bloke that used to post here from MFLB? he seems to have disappeared.

I was recently thinking the exact same thing! I have talked to Magic Flight on the phone, and in email correspondence within the past month. They were very nice, but I can tell things have changed, like was mentioned before. I did ask them about the concentrate adapter for the MFLB, and this is a copy and paste of their response to me:

Hello Vicki,

Thank you for reaching out to us here at Magic-Flight. There is no sound word on a date yet for the release of this new item. However, I do not think it will be available in the U.S. due to legalities, still uncertain on that. Keep posted to the site for more details and information to come.

Thank you,
MFLB Crew

I am now worried that I will not be able to get the concentrate adapter at all. Not sure if they plan to come back and post in this thread as I was instructed to keep watching their website. I wish they would come back here. I miss hearing from them, a lot!

I went thru the same thing with Dish Network. I worked for them, from 2000-06. First 4 years, you wouldn't have been shocked to see Charlie Ergen (CEO) walk thru the doors, kick up his feet and shoot the @#$% with you, for a while. Everyone knew everyone... things got done, so smoothly. Customers LOVED us.

They got big, HUGE... put one of the biggest aholes in satellite history in charge of things, customer related. Service and attitude changed. We went from being customer oriented to profit oriented. My last 2 years, were miserable, even though I had moved up to management and was making twice the money, with niiiiiiiiice benefits.

Well, I've been pretty confident about a lot of things lately and literally ALL of them didn't go the way I thought/hoped they would, with a lot of surprises thrown in to. But, it certainly wouldn't be the worst thing that could happen. I would be very disappointed, looking for a different vape and saving money to buy it... for a very long time. Hoping the LB held out until then.

And life would go on.

(my med family; mom, vicki, sunsett, OTA, t-dub and gang... always talk me down from the cliff, anyways)

Anything I can do to help you, BDV.

To BigDaddy, I think there has been some recent unexpected changes within Magic Flight customer service staff , which was communicated to me during my recent dealings for warranty. The delay's were not expected on their end, and I think from recent responses I have received, they are still catching up. There might be some confusion and delays anytime multiple cases get transferred around.

I can feel the love, and their past reputation must be considered when a tough patch is shown.

Thanks for updating the Vaporpedia community.

I came here originally, having never dealt with them before, looking for feedback on my particular situation. My Original box is amazing, and the concept and ethos that the company promotes is very positive and attractive. Clearing up some potential chaos with warranty is an awesome move IMO.

Looking forward to more.

I just went through a warranty process with them and everything went smoothly. When I contacted them they responded quickly, what they said was clear and shipping was very fast considering my location. They also gave me a free stem without anysking any questions, which is nice too.

Late update. Got some nasty sore throat and ears. It feels like ice picks in my ears, if I try to blow my nose. And vapor hits, if anything remotely close to making my cough, if I have to stifle one... barbed wire, nose, ears, throat and chest. OW!

But, still a decent day, got word back.

Be here by mid-week, hopefully.