Email support@grasshoppervape.com for the transfer and include a quick explanation. They will help you out.
Trust me, it’s like riding a bike again (which I really do anyway). I’m still on my second honeymoon with mine back from RMA - all good so far, and loving it all over again! The reunion is hopefully worth the wait (I waited for 12 months and using it daily, no issues so far).My Hopper is just on it’s way back to me after 17 months warranty hell at Grasshopper H.Q.
I’m pleased to have her back but worried that she wont recognise me after all this time.
I want to caution against 'irrational exuberance'. Not to be a Debbie Downer, I feel that the change we're experiencing is in our perceptions and feelings about Hopper Labs in this new light and not the result of data/proof that Hopper Labs have indeed begun to produce highly reliable devices in high percentages.
Maybe it's all true and we've entered the golden age of grasshopper but we need a track record and more hindsight (data) to establish whether that is the case or not.
They have arrived and we are shipping them now. Just for FC users with a battery order, send an email to support@grasshoppervape.com with your battery order number and FC in the subject line. I will make sure they get sent today.
They have arrived and we are shipping them now. Just for FC users with a battery order, send an email to support@grasshoppervape.com with your battery order number and FC in the subject line. I will make sure they get sent today.
@Hopper LabsWow - sent email to HL about my batt orders (2) and just received reply they were sent out. Thanks, @Hopper Labs !!
I was thinking the same thing but sent HL email as they requested and they replied back ASAP. My address hasn’t changed so no qualms if they didn’t actually confirm it this time. All good.P.S. - so, I guess this precludes us having to confirm shipping address???
I just received a brand new dark grey Ti Hopper as a gift from a good friend. It is straight from HL a month or so ago.
Here are my impressions:
First, Holy Fuck Hopper Labs! You guys nailed it with the new heater! This makes my 5th Hopper that I have owned and it is by far the very best. Heat up time is maybe 3 seconds, the back end threads into the body just right so it isn’t putting a lot of extra pressure on things tightening it down to get a good connection, the lights are more steady, avb is all brown now, all the way through the bowl, the button feels better, not sure how to describe it other than smoother and more affirmative. There is no heat in the back end at all and the rest of the unit doesn’t get anywhere near as hot on the outside.
Nice work @Hopper Labs !!!
I just sent my regular Ti in today. Hopefully it works as well as this one when it comes back.
Agreed. While I am enjoying the new Hopper I still have my Dynastash and Omni in my to go kit just in case. LolLove hearing this, I have a SS out for delivery with some batteries today!
@vapviking had a great post the other day reminding us to temper our new excitement, and while I couldn't agree more..... this does feel different for some reason, even if it's only it's my internal enthusiasm. Let's get those positive vibes working people and will Hopper Labs into success! It'll be a win-win!
I thought the PFE mated perfectly to 14mm glass?
General queries;
Is there a simple process by which one can measure the integrity of their battery at home? I'm dependent on trial/error atm the moment. I have a Nitecore D2 charger that will run any of my batteries up to 4.2 volts, with a readout of that progress.
I thought the PFE mated perfectly to 14mm glass?
Thanks for that, good to know because I don’t have cheap glass. And I really appreciate the other stuff you had to say as well. I’ve got a nitecore and xtar and I’m interested if their displays will agree.Some cheap glass has slight imperfections in the female joint w
Don’t place your lips right on the taper of the tip. The tip doesn’t get as hot on the sides.Thanks for that, good to know because I don’t have cheap glass. And I really appreciate the other stuff you had to say as well. I’ve got a nitecore and xtar and I’m interested if their displays will agree.
@Baron23 Definitely gonna give some different j-hooks a go, I’ve got one that’s sixteen inches long that’s going to be perfect for the hopper! So some folks find the metal mp tolerable and others don’t and the silicone mp is the solution? I hope my lips are tough enough or my hopper is gentle with me!
Agreed. While I am enjoying the new Hopper I still have my Dynastash and Omni in my to go kit just in case. Lol
I can’t wait for the day that I feel comfortable telling a friend to go ahead and invest in a Hopper without any sort of warning.
Have you guys watched the videos on the Hopper site? Really gives a little eye opener to how small of an operation Hopper Labs really is. I am impressed they have made it this far and hope to see them at the top one day.
HEY @Hopper Labs !!! I know you've only just sent my stuff so I technically shouldn't have anything to complain about, right? Well, guess again! Yep, I'm sure you know what's coming: Steel Case & Hopper BC What's the dealio? Both have an estimated 2019 release in the store but is that still realistic? If it's not, if you know there is absolutely no freakin way, you should replace that with Coming Soon! or something but not necessarily give a new time estimate. Timelines rarely works out when you're innovating, whether a sophisticated charger or a funky case. A estimated release date always seems to bite the manufacturer and disappoint the weirdos who get excited about this type of shit.
Awesome news!I just learned my batteries will be in today's mail -- they're early. This is super news!.
After my last repair the hopper was still completely non functional. HL asked me to ship it back and they would get it fixed ASAP and returned. It was delivered to them before October and on October second they said they "didn't see it" so I sent a screenshot of the USPS tracking showing it delivered. I asked what the deal was on Oct 22 and on Oct 24th received a message saying "We should see some movement by next week."
A flawlessly working Grasshopper, while elusive, is a thing of great beauty.beside the quality issues this seems to be a really great vape, feeling my VAS getting triggered
Perhaps slightly less elusive as of late. My RMA’d unit continues to work like new and from what I’ve gathered herein, new units seem to work fairly well. I only personally know a couple local friends with Hoppers, both bought pre-order units like me, and one just sent in unit for the first RMA (he didnt use it much& is still waiting for the albatross that is the steel case), and the other has two Ti’s that still work - I borrowed one for a bit while my unit was in RMA and it worked OK but the heater didn’t seem to really keep up like my repaired unit is doing now, using my same batteries.A flawlessly working Grasshopper, while elusive, is a thing of great beauty.
Units have been lost, units have been put in the wrong place or the wrong line, we are not perfect but are trying our best. If @GrandWazoo or anyone else has a unit that is this delayed please contact us and we will get it taken care of. We will locate the unit or replace it. We have never lost someone's unit and not replaced it. I apologize that the warranty situation has been so long. Waiting even 1 month for a warranty unit seems much longer than ideal.