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The Grasshopper

Discussion in 'Portable Vaporizers' started by midgetsanchez, Jun 8, 2015.

  1. newVaper420

    newVaper420 Vapor Enthusiast

    Messages:
    1,594
    They told me my hopper was ready to be returned, but I've sent multiple messages and they have not responded. LOL. It's awful.
     
    Vapor_Eyes, Baron23 and Cheesequake like this.
  2. frank grimes

    frank grimes Well-Known Member

    Messages:
    61
    Right now I’ve been using using my broken hopper for spare parts as I have a backup hopper too. I still use the body and the mouthpiece with my backup. Can you believe my entire backend completely disassembled as I was changing temps? I turned the temp dial which was getting sticky and all of a sudden I hear this crunching noise. I unscrew the backend from the body and all the pieces of the backend came apart. It was all attached with some cheap adhesive! What a load of bs!

    *sigh* Right now I’ve got no choice but to follow hopper labs’ lead....they pretend to be running a real business and I pretend I have 2 working grasshoppers:(
     
    Vapor_Eyes, Sonicboom1991 and Al.. like this.
  3. elykpeace

    elykpeace exVASted

    Messages:
    549
    @PuffItUp pen* I'm telling you!


    HL needs to get it together ..

    Edited: mine is still working. I can't say I've had any good experiences with the company tho. Vapes great! :)
     
    Last edited: Jul 10, 2018
  4. Cheesequake

    Cheesequake Well-Known Member

    Messages:
    515
    I'm soooo over this company. After asking within the warranty request form multiple times for refunds for the hopper I have an open paypal dispute with (hasn't shipped over a month past estimated ship date) and telling them my hopper is still messed up (battery lasts one bowl while my blue hopper lasts 3+) they had the balls to send me this.

    Told them I want refunds on all 3 orders that haven't shipped yet. Maybe I'll get a reply in a couple weeks.
     
    Last edited: Jul 10, 2018
  5. Mr. Gweilo 420

    Mr. Gweilo 420 Dude

    Messages:
    1,942
    Location:
    The Far East
    How much longer can these clowns survive?
     
    Al.. likes this.
  6. Hogni

    Hogni Honi soit qui mal y pense

    Messages:
    2,580
    Location:
    Berlin, Germany
    Hopefully my lifetime :myday:
     
  7. Mr. Gweilo 420

    Mr. Gweilo 420 Dude

    Messages:
    1,942
    Location:
    The Far East
    Now that mine is working so well I understand why some guys have multiple units. I would miss having one for sure but I just cant justify spending more money witha company like HL.
     
  8. Rel2018

    Rel2018 Member

    Messages:
    52
    On the one hand I agree with you but we all know the situation for a while now. When I ordered the GH I knew what was going on and I said to myself I wouldn’t get upset or nag them if they screw up, I would just be calm and move on. Kinda like loosing fast on blackjack.
    I also knew that even if it works well you never know what might happen with it.
    For example I have the GH shuts off completely after 3 seconds blue, every few hits.
    But, this product gave me a new hope for STRONG healthy smoking without using awkward looking devices with long heating time.

    So I spent 300US ( which is not a small sum for me ) waited 6 weeks, got this thing that might break on me, but I STILL HOPE they can make it through this and create a legit product.

    weed customers are tough crowds and it sure has a small part in the company’s difficulties to handle the situation ( not the cause of it )

    Buttom line there’s no buttom line - so smoke something, sit back and relax and remember why we started

    Good vibes and good karma to all!
     
  9. Mr. Gweilo 420

    Mr. Gweilo 420 Dude

    Messages:
    1,942
    Location:
    The Far East
    Vaping mate! Fuck smoking lol :)
     
    Vapor_Eyes, MoltenTiger and btka like this.
  10. Rel2018

    Rel2018 Member

    Messages:
    52
    :myday: You get my point

    :lol:

    I’v been smoking for 18 years and vaping for the last 3 weeks...
     
    Last edited: Jul 11, 2018
  11. AJS

    AJS Calm Consistency

    Messages:
    2,560
    Off and on. It's my go to out and about coffee shop vape or stealth vape. Rarely used at home. Been getting more use recently with cbd flower. I've used exclusively for a while then stopped again, then back on, etc. It had heavy use for a while, not so much lately.
     
    Vapor_Eyes likes this.
  12. Hammahead

    Hammahead Well-Known Member

    Messages:
    182
    Exactly my first claim. However, I think what you're referring to as adhesive is in fact an insulation. The reason for breaking was that some super tiny piece of meta. just broke, at least that was definitely the case with mine.
     
    Vapor_Eyes and frank grimes like this.
  13. btka

    btka Well-Known Member

    Messages:
    1,010
    I have to say thanks to hopperlabs my frustration tolerance level skyrocketed...
    you also have to appreciate the good things...

    I am a crowdfunder and waited 2 years for my hopper to arrive...

    I understand both frustrated customers and hopperlabs... My hopper is also since may at hopperlabs...
    I would not get to much upset for their lack in response to our e-mails... I think they are overwhelmed with e-mails since they have such a backlog... and maybe responding to e-mails is taking their time which they could also use better to repair/improve hoppers...

    I for my self did come to the conclusion:"let them do and see" the worst thing which could happen is that they go bankrupt and this will not help me anyway so let them do....

    nothing new here..

    its hopperlabs...
     
  14. frank grimes

    frank grimes Well-Known Member

    Messages:
    61
    What was hopper labs reply? Regardless if it’s adhesive or insulation, that’s some shoddy construction.
     
  15. Hammahead

    Hammahead Well-Known Member

    Messages:
    182
    They sent me a new backend straight away
     
    Last edited: Jul 12, 2018 at 8:28 AM
    Vapor_Eyes likes this.
  16. newVaper420

    newVaper420 Vapor Enthusiast

    Messages:
    1,594
    Do we think today is gonna be the day hopper labs responds to me?

    LMAO. I think it’s been a week.
     
    Cheesequake likes this.
  17. Thebigsmoke

    Thebigsmoke Member

    Messages:
    26
    Location:
    Belfast
    Hi everybody how are you all today. Just another few updated on my new hopper I still get the flicking blue lights when drawing but I can remedy it short term by moving the dial and the clicker slightly when the lights stay solid I get 3 to 4 bowls. When they were blinking I was lucky getting 2.

    I was having a look around the threads on the back end they were spotless but I ran my finger around the inside threads on the back end and a small metal shaving caught my finger it was the width of a hair I can now see a stripped thread It feels smooth to screw on the backend until the last turn were it feels a bit ruff. I'm guessing this is what might be causing my flickering blue lights.im going to have it replaced.

    Something else I notice when cleaning the unit was that when I blew air through the intake holes when the body has no mouthpiece or backend or battery that air travels from through the backend and past were the battery and electronics are. I thought the air path went strait to the oven and was isolated I'm guessing when the backend is screwed on it prevents air traveling in however does this mean if there wasn't an air tight seal then air could leak in over the battery and internals then into the oven and then into our lungs?
    On another note I ordered 3 batterys from hopper labs yesterday to be shipped to the UK. I used there UPS standered shipping. does anybody have any experience in what the wait time was I'm guessing a few weeks?. It says item prossesed when I check the order on there web page I'm just hoping that this changes to shipped soon and I get some tracking info.
     
    Vapor_Eyes and MoltenTiger like this.
  18. mephisto

    mephisto Well-Known Member

    Messages:
    1,160
    I ordered 3 batteries 6 weeks ago with a new SS grasshopper. Have seen nothing, or heard zero replies to my inquiry. Now the only thing I need to wait for from GH is my refund.
     
  19. Cheesequake

    Cheesequake Well-Known Member

    Messages:
    515
    Hope you have more luck than me.
     
    KidFated. likes this.
  20. Thebigsmoke

    Thebigsmoke Member

    Messages:
    26
    Location:
    Belfast
    I seen a notice on there site that any accessorys ordered with a unit will be delayed until the hopper is shipped unless we opt to have them shipped separately at a discount on postage. Maybe this is what is holding up your batterys as they won't ship them until your hopper is ready unless you ask for separate delivery.
     
  21. mephisto

    mephisto Well-Known Member

    Messages:
    1,160
    me too, however I just dropped the same $ on a revamped convection portable. Now I no longer need worry IF or WHEN my vape will perform correctly. I also no longer need worry about the stainless carry tube and oils front end that were funded by us early adopters.

    Thanks for the details on the accessories @Thebigsmoke , my SS was supposed to ship 4 weeks ago.
    I gave them 50% more time and still they cannot meet the challenge. I'm out of this shit show, and it really blows 'cuz the GH had such potential.
     
  22. Thebigsmoke

    Thebigsmoke Member

    Messages:
    26
    Location:
    Belfast
    I completely agree with all of what you have said. I hate waiting for something that I want and when that day of arrival comes and I still don't have what I ordered it drives me insane especially when company's are slow to reply but fast to take our cash. If you are based in the UK or Europe Namaste vapes sell the ti unit at a very good price(got mine for £170 with mext day delivery) and they cover the warranty for the first 6 months. I'm not trying to endorse them in anyway as I don't know if it's against the rules but from my personal experience I have bought a few vapes of them over the years and they have always been good with returns. Although I have seen a few comments in the forum that could tell the opposite of me. Good luck
     
  23. Stu

    Stu Maconheiro Staff Member

    Messages:
    9,032
    Location:
    southeast of disorder
    It's perfectly within the rules to share your personal experience. :tup:

    :peace:
     
    Baron23, KidFated., BubbaGump and 4 others like this.
  24. frank grimes

    frank grimes Well-Known Member

    Messages:
    61
    Does anyone have any experience dealing with theherbcafe.com? They are a store based in Toronto, Canada. If you buy a grasshopper from them, they say they warranty their hoppers locally and should not take very long to resolve. How is that possible? Hopper labs drags their feet with rma issues yet a distributor can fix it no problem? Just want to know if they are legit.

    The store:
    https://theherbcafe.com/products/grasshopper-vaporizer

    Their warranty announcement:
    https://www.google.ca/amp/s/amp.red...p/canadian_grasshopper_warranty_announcement/
     
  25. Helper

    Helper Member

    Messages:
    5
    I emailed them the other day so basically, you pay for shipping there and back and one of the owners of hopper labs picks up the unit and checks it out, if it's no good the herb cafe will send you a unit of their stock and get credited, no repairs. Through this you can also have your hopper updated, they made this deal so Canadians wouldn't be shipping items over the border.

    I haven't bought a hopper from them but I've bought several vapes in the past from them and they've been nothing but good to me. I'm contemplating on getting a hopper within a week from them too, sadly they seem to have just run out of batteries recently.
     
    Last edited: Jul 13, 2018 at 4:13 PM
    Vapor_Eyes and Hogni like this.

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