you are aware that you'll be the very end of the service queue once you send it in, right? My calculation was, that without repair, a broken Hopper is just useless, so no matter if it's lying in my drawer or on their service pile, I can't use it, and if it's there, it's going to be fixed some time, and that "some time" can only be earlier than when it's lying in my drawer. If they go south, I can't use it any more anyway. I'm as unhappy with that company and their "communication" as anyone, but i'm extremely happy with their product when it's working, so personally I would send in a broken Hopper asap, no matter what. I haven't bought a bunch of tiny stainless steel parts, I have paid for that thing can do. Now even most of the harshest critics owning that thing agree on how unique it is, and many did what I did and bought at least one backup Hopper. The german word for "to disappoint" is "enttäuschen" which could be translated as the opposite of deceiving oneself, being wrong in assuming something ("sich täuschen") and Enttäuschung (disappointment) can be seen as something positive, the end of a state of deception, "disdeception". Like it says in the theme song of Sons of Anarchy "Gotta look this world In the eye".