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PlanetVape.ca - Canada's Destination for the Best Vapes on the Planet

Discussion in 'Supporting Retailers' started by PlanetVape, Oct 6, 2011.

  1. foothilla

    foothilla Member

    Messages:
    15
    They offered a price match on one item, and a small 10% discount on the other items, but they couldn't figure out a way to apply both of their offers. They made offers, but couldn't follow through with them. After 5 days and 14 emails, the only service I ended up getting was having a bunch of my time wasted.

    I don't know if you are a businessman, but a price match from a merchant isn't a "great deal" to the consumer. A price match is simply a merchant being offered the opportunity to be competitive.

    In this case of a price match, it is the customer (me) who is offering the merchant (PV) a great deal. The customer is saying "look, I can buy this somewhere else, but I'll give you the business if you match other retailers". If the merchant agrees to the price match it is NOT the customer getting a great deal. I am simply getting the deal I could get somewhere else. It is the merchant who is getting a deal, because he is being afforded the opportunity to make some profit, even though his listed price was not competitive.

    A price match, plus 10% off is a great deal. A simple price match is just a customer generously giving a merchant the opportunity to be competitive.
     
    Last edited: Sep 25, 2017
    v.bow, ataxian and biohacker like this.
  2. JCharles

    JCharles FC 06/06/2017 | ACMPR 26/07/2017

    Messages:
    450
    Location:
    Toronto, Canada
    @foothilla You seem angry.

    I took a quick look through some of your postings and the trend seems to be complaints - about a business, a website, a warranty, the comments of other users.

    Lighten up; we are all here to learn and share from and with each other.

    For example, I was unaware that a business doing a price match was actually me doing them a favor. Learn something new every day.
     
  3. foothilla

    foothilla Member

    Messages:
    15
    Most people don't want to wait 5+ days and 14+ emails for a discount code. As such, my experience may be of value to a FC user that values their time and is considering PV.

    If my experience comes off as angry to you, I am sorry. But my experience is what it is. I didn't make any personal attacks, or state any inaccuracies. If I can save one poster from the inane waste of time that I experienced, then my comments were worth my time.

    Sharing a negative experience is how you potentially save others from the same negative experience.
     
    v.bow, ataxian and biohacker like this.
  4. biohacker

    biohacker fully melted

    Messages:
    6,819
    Just wanted to give a proper shout out to @PlanetVape for another recent awesome transaction. I've said it before, and i'll say it again - these guys go above and beyond!

    PV ALWAYS works with me and tries to help me out! Can't thank you guys enough for putting up with me! :tup:
     
  5. JCharles

    JCharles FC 06/06/2017 | ACMPR 26/07/2017

    Messages:
    450
    Location:
    Toronto, Canada
    Hoping for a black Friday sale announcement from PV.

    I have a few things to pick up for myself and frients!!


    Full disclosure - I emailed PV this afternoon to find out.
     
  6. Vitolo

    Vitolo Vaporist

    Messages:
    9,208
    Location:
    The Vapor Trail
    @PlanetVape rocks.
    They try hard to, always come up with specials for holidays.
    Remember Canadian Thanksgiving has come and gone, so Black Friday means something different here....
    BUT at Christmas @PlanetVape usually has something grand up their sleeve!
     
  7. JCharles

    JCharles FC 06/06/2017 | ACMPR 26/07/2017

    Messages:
    450
    Location:
    Toronto, Canada
    @PlanetVape has their Black Friday sales up!!


    I completed an order this morning and saved a boat load of cash. I had reached out to PV earlier this week to get a couple quotes and they absolutely came through with the best deals.

    My buddy who ordered his first vape is stoked - an Arizer Solo.

    I'm stoked with my new vapes on the way - and even saved some cash!!


    Thanks for amazing support PV!!
     
  8. lifebot

    lifebot New Member

    Messages:
    2
    Hello

    I had placed an order on PlanetVape by guest checkout and paid via e-transfer. I have not received any e-mails regarding the order - is this normal?
     
  9. howie105

    howie105 Well-Known Member

    Messages:
    1,472
    Yes it can take days at times.
     
  10. lifebot

    lifebot New Member

    Messages:
    2
    They got back to me. Everything is OK!
     
  11. JCharles

    JCharles FC 06/06/2017 | ACMPR 26/07/2017

    Messages:
    450
    Location:
    Toronto, Canada
    It depends on when the order was placed. PV doesnt usually answer emails over the weekend and orders won't ship until Monday afternoon (Tuesday if there is a holiday).
     
    PlanetVape, Vitolo and SSVUN~YAH like this.
  12. Vitolo

    Vitolo Vaporist

    Messages:
    9,208
    Location:
    The Vapor Trail
    Rest easy... you ordered from a timeless and scrupulous company!
     
    PlanetVape likes this.
  13. boddhisativa

    boddhisativa Well-Known Member

    Messages:
    49
    Location:
    Northern Ontario
    Thanks to PV for fixing up this FC member on his recent purchase of a Milaana.
     
    Vitolo, PlanetVape, AhBeVapin and 2 others like this.
  14. JCharles

    JCharles FC 06/06/2017 | ACMPR 26/07/2017

    Messages:
    450
    Location:
    Toronto, Canada
    Does that mean Milaana's are back in stock???

    I had been waiting for them
     
    Vitolo likes this.
  15. boddhisativa

    boddhisativa Well-Known Member

    Messages:
    49
    Location:
    Northern Ontario
    Well, the Cherry I ordered has ship. When I check the options, it seems Walnut and Spalted Maple are out of stock, but the rest show as being in.
     
    Vitolo and JCharles like this.
  16. Peacer666

    Peacer666 Member

    Messages:
    51
    Hey guys,

    I ordered two alternates at planetvape.ca.
    Had an issue with my bank transfering the costs from my bank don't works.
    The last time i have heard of them is 4 days ago.
    They wrote to me that paypal would be the very last option to pay.
    Now they don't answer me since i said i would prefer paypal.
    They are authorized resellers of you so I think you can help me eventually.
    I am from Germany and want buy at their shop 'cause they are the only authorized shop with the all glass water adapter.
     
    Phenix likes this.
  17. JCharles

    JCharles FC 06/06/2017 | ACMPR 26/07/2017

    Messages:
    450
    Location:
    Toronto, Canada
    It may be a custom piece that PlanetVape makes for the Vivant which is why you can't find it elsewhere online.

    PV aren't available for email on the weekend. Just wait they will get back to you.

    They do take some time to respond to customer inquiries as they are a busy shop with minimal staff. Be patient.



    What's wrong with the silicone version? It should not effect the flavour in anyway - especially through water
     
  18. Peacer666

    Peacer666 Member

    Messages:
    51
    Ahhh Hallo my friends
    First it's a pleasure to talk with you!

    You should know about me i'm chillin for a very long time of my life and i stopped smoking complete since 10/2017.
    It is my second time "fucking combustion" but this time I don't smoke pure or something...only vaping.
    The first time was the most time vaping but not only.
    I like Storz&Bickel and volcano and all of them.
    But I prefer vaping through my bong.
    I like all non electric vapes like vapobowl, lotus, dynavap, elev8er.....
    and electric devices like mighty, boundless, herborizer, sublimator, symphony glass.......
    At this time I only have a vapobowl(for a long time)
    and the swift pro with wpa since 10/2017.
    It could be more powerful but it's not a herborizer and it was good enough for me to stop smoking very easy.
    With this thing i also made my girlfriend stop smoking and now we want two alternates for the go cause the bad battery life of the swift.
    Next step would be the TERA and CFX2.0.
    Like the portables.
    And then eventually the herborizer.
    And now i need my lasersword alternate!,
    man i hate to be in germany in this case.
    There aren't good deals for it.

    I like the Easy Flow All Glass Water Adapter 'cause it's wide open airpath.
    I think cooling the vape in the mouthpeace, chillum and in a lil bit water is too much cooling.
    So I think the silicone is nice but I prefer the easy flow.

    I texted the last weeks nearly daily with planetvape-support.
    And they answered all my emails till monday last week or so.
    So from Monday till today nothing.
    I hope I don't stressed them with my order but I want it for real and paid already costs for the TD Bank was sending me my money back(lost ca 40 Euro) because something was wrong.
    My bank says "eventually perhaps" the wrong IBAN.
    I should try it with account number.
    They said they don't know what to do with the branchet and transit numbers or so.
    In the end i talked to planetvape and they said
    1)prepaid credit card(only chargeable with 100 Euro /month in Germany)
    2)bank draft ( never made this)

    And as last resort
    3) PayPal

    ....Please let us know what a payment....

    They wrote and since monday i answered them PayPal.

    Hope they don't hate me.
    Took alot of time of them.

     
  19. JCharles

    JCharles FC 06/06/2017 | ACMPR 26/07/2017

    Messages:
    450
    Location:
    Toronto, Canada
    Welcome!!

    They will be in touch!!
     
  20. Peacer666

    Peacer666 Member

    Messages:
    51
    Yeah you are right! They told me that paypal and skrill aren't available for paying for vaping/e-cigarete in Candada, Brazil....

    That's hard and they recommend bitcoin for me or i think bank draft.

    Aaaaannndd here is the solution....
    My best friend will pay it with credit card
    and i asked planetvape now for changing my fucking payment into awesome credit card.
     
    Mainoffender and JCharles like this.
  21. Peacer666

    Peacer666 Member

    Messages:
    51
    Hey guys !,

    JCharles you was right!
    PlanetVape contacted me.
    They answered

    They answered even on the weekend!
    They told me how paypal and skrill treated them and are wondering like me about the difficulties at sending money over the world in 2018.
    Hahaha....so....
    In the end my solution is that my best friend pays my order with his credit card.
    Yeahhhhhh.....Mother......!
    Can't wait to hold my alternate in my hand and fucking rips into my face.....
    Peace
     
    Last edited by a moderator: Feb 12, 2018
  22. biohacker

    biohacker fully melted

    Messages:
    6,819
    Huge big up to @PlanetVape for hooking me up AGAIN! These mofo's aren't just awesome super chill retailers, but more importantly - friends! Super fast and friendly CS!
     
  23. ataxian

    ataxian PALE BLUE DOT

    Messages:
    11,480
    Location:
    Pacific Ocean
    I live in the USA however PLANET VAPES is fast in their deliveries!

    I need to get a SOLO 3 from them!

    GREAT COMPANY
     
  24. PlanetVape

    PlanetVape Don't Vaporize The Planet !, Vaporize Yourself Retailer

    Messages:
    413
    Location:
    GTA
    Hi Everyone,
    First, thanks to everyone for sharing their experiences, Peacer666 hope you are enjoying your new Vivant Alternates, we worked together to overcome some International bank wire issues, glad everything got to you safely.

    We will be announcing a few changes in the next few months that we have been working on for some time. Stay tuned!

    We are getting a lot of 4/20 specials requests, usually in the past we only released our specials on 4/20, but it seems like 4/20 has now turned into a several week long sales event with some retailers starting sales already at beginning of April and lasting until the end of the month. Guess they are in a race to capture sales. We think of 4/20 as a special day of the year and as such offer unbeatable deals on selected products for 24 hours only.

    Should we stick with tradition and continue with our 24 hour only 4/20 specials or join the masses and start specials before 4/20 and let them run a week? All opinions are welcome.

    Thanks,
    PV
     
  25. JCharles

    JCharles FC 06/06/2017 | ACMPR 26/07/2017

    Messages:
    450
    Location:
    Toronto, Canada
    The 420 PV deals are epic!

    It would be nice to have some idea as to what vapes might be on sale ahead of time even if price/discount is kept private.


    Always appreciative of the mega savings either way.



    --any idea when Arizer Solo IIs will be back in stock. Or Boundless Terra??
     
    PlanetVape and SSVUN~YAH like this.

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