Iolite vaporiser

[stonemonkey55]

I say let the man voice his opinions on the II repeatedly. its a just cause when spending over $200 on something that can easily break! thanks man for letting me know..i know now not to ever buy an II

Just my 2 cents, but there are way more people that have had good experiences with the II than bad experiences so just because one guy had a bad experience doesn't mean that it is a poor product. Helping Mark out with customer service has shown me the other side of the fence. Believe me, everyone wants their customers to be happy but at some point you need to draw the line. Mark does Vriptech mostly for the love (he's involved with three other ventures where the payoff would be 100 fold that of Vriptech) and while he has no problem replacing items that have broken in transit, if there is someone that breaks the glass on their own or did something to the piece where he thought it was tampered with, then he's not about to lose money by always giving in to the customer. It really is a fine line when providing great customer service. I just don't want one bad review to negatively affect what I think is a pretty solid vaporizer - the best portable IMO

 

[tradhead]

Well never is a long time... lets not be hasty. The company can improve their model, make it more resilient and robust, modify and improve.. This would solve problem no 1. problem no 2, IMO is their attitude, that is far more easily fixable.

The thing is it was great when it worked, lets not forget that fact. It has potential.
Personally I think it unfair that the consumer does their pressure testing for them. Its such a shame that greed gets in the way of doing the right thing. Like people say " I shouldn't have opened it" thats their opinion and they are entitled to it. My opinion? It shouldn't have stopped working, anything after that fact is an irrelevance. It failed after 2 months... thats enough for me. they should fix it.

They suggested I could go to the small claims court, but thats not my way. Its in the public domain now, we, as individuals can assess the facts and make our own minds up.. Had it proven a great success I alone would have bought at least 3 more! so I already know for a fact that they have lost sales as a result of their activity. I dont like passing through customs with any traces on me. I live in 2 countries and I have duplicates of lots of my gear in both. My daughter would have got one for Xmas. my brother likely one too. My friends all were interested, until it broke, what do they think now? Somehow I doubt any of them are going to buy one!

When it broke what could I say to them? not.. "well its ok, they sent me a replacement immediately." as the vapir crew did... Like i say short sighted decision on their/his part.


So there are a number of really positive things that have come out of this negative situation, PD got another customer :-)
we as a community of users have more insight into both the functionality of the II and the back up provided by the team(or lack of)
I've found this forum he he, and toms PD, so its cool folks.

ps it doesnt matter how many people say" I shouldnt have opened it to fix it" its easy to say that when your sat at home behind your computer with a vap in hand, not so easy when you are on a small island in the Atlantic thousands of miles from the only licensed repair shop(they dont licence anyone to fix them) and your only alternative to fixing it is abstinance or eating. Smoking is not an alternative any more.

so to every one here I hope my story has helped you choose wisely. I await with interest others reports on their II experience.

 

[tradhead]

fair enough stonemonkey but its not just one is it? and how many people use their II all day everyday? ( not quite but close :-))

Ps I used to run the Vale Tudo side of Middleton Kick boxing Gym... so hi from a fellow MMA fanatic. :-) trained with the best over the years and lived on the street most of my life. Converted my house into a fully matted Dojo in the Canary isles though it will be a while before its up and running. Gonna run cross training tours, cycling, walking, kayaking, beach and MMA training, when I finally move out once the kids have left school.


The best portable? oh dear, I hope not.

 

[stonemonkey55]

tradhead - I'm not saying that you aren't justified in your feelings. I'm just going off of my own experience and you even said it yourself, when it was functioning, this thing worked pretty good. Unfortunately yours stopped working but mine is till a-ok which is why to me, "its the best portable" If I had your experience than I might say otherwise.

Im not saying that the makers of the iinhale are justified in the way they treated you but they just have certain policies that they can't go against. Companies like Purple Days or Vriptech are much more like family owned businesses that can give the care to their customers that they deserve, unfortunately the makers of the II aren't in this category. Again, not justifying them, just saying I understand from their viewpoint as well and having the ii opened up. They have no idea if you opened it and broke it or whatever, anyhow, don't want to get into a rat hole. I understand both sides and wish they could have settled it better but you live and you learn sometimes!

Nice to see another martial arts enthusiast!

 

[tradhead]

Fair points stone monkey.

but the one about me opening it up and breaking it! yeah right! I can just picture that. I spent 180e on a device that is working fine and I just open it up for no reason! come on be serious. Firstly that would mean I am a liar and we have already ascertained that I told them I opened it up,! No, the device malfunctioned simple as that.


It does sound that the II team is working round the clock to improve their device. Its clear they are having a number of issues , form over function! now why would they do that!?

So Its looking positive re the device actually becoming more resilient and usable. However once bitten twice shy. I will wait and see how the community of users feel after a year or two.

If I were to make a suggestion it would be for some sort of air/dust filter on the exhaust, Perhaps the failure I encountered was due to the environment I live in which , at times, can be very dusty.

There is none at the moment, there is no barrier between the internal system and external environment. This is a design fault IMO.

What about the reported experiance of the mouth piece melting into the herb chamber? sounds nasty...

On mine the clear plastic strip partially melted so there is clearly an issue with the plastic not being able to stand up to the heat generated.


" Plus having a gas window with a ?tea bag? inside the gas tank does not look pretty!!"

here we are again, form over function, It may not look pretty but its pretty essential unless you want to carry a refill bottle wherever you go. !

A survey... great idea..


As far as consumer activism, look at the PD page, here we have a prime example, the consumers like the tool and they tell everyone and voila!

As far as the mouth piece goes, after both mine broke, I used it without.

I do however think its a bit cheeky to call an integral part of the design a "spare part" What exactly constitutes a "spare part"? the stem, ok I can see that as a spare part , but the herb chamber itself? how can that be? is it possible to use the II without this herb chamber? no. So how can it be spare? its an integral part of the design sure enough. the stem snaps leaving the screw part trapped in the herb bowl, the only way it can be removed without tools is by burning it out. Without the stem in place the herb chamber is not attached to the plastic cover meaning to remove the chamber requires either fingers of steel or a pair of pliers! A


Once again, apart from the design faults and its malfunction the device worked well in operation. I for one hope that the "running" improvements sort out these faults and the device improves . Its unfortunate for all concerned that my II failed after 2 months operation and that the company refused to honour their guarantee.

There is nowhere in the booklet that states the guarantee will be voided by any particular action by the owner . If there is please do point it out.

 

[Ben]

(...)
Ben asked about the French translation regarding the heat exchange pin.
We are investigating this. The company that does translations is a specialist translating company based in Dublin. If they made a mistake we would be very surprised but obviously can?t rule it out either.
(...)

Thank you for taking this ("minor") issue into account.

I'm pretty sure you'll find out and fix it out quickly.



in fact, it is not very important, but I must say that I'm sure that "broche de rglage de la chaleur" in French has a similar meaning to "adjusting heat pin" and that it must be translated this way or by any equivalent sentence. (as i stated earlier on this thread "Google translator gave me : ?stitch adjustment of heat when I tried to translate the French legend which states originally ?broche de rglage de la chaleur? for the heat pin!")

There is nowhere in the booklet that states the guarantee will be voided by any particular action by the owner . If there is please do point it out.

tradhead, I understand the problem that was yours because I read your story several times and I wanted to tell you that I really sympathize with your pain.


This being said, (just to add my ) and for your information, I must say that I found the following sentence in the booklet : do not attempt to dismantle, adjust or repair. your I-I vaporizer is not serviceeable, apart from those 'spare parts accessories mentionned in "cleaning and maintenance."



Before you point it out, I have to admit that it does not explicitly mention the fact that the warranty can be voided if opened ....so I suppose that you're going to find my contribution quite unnecessary since it does not corrspond to what you want to hear.



I just mentionned that point to in order to say that it still looks much, to me, like a warning against any user intervention. I understand it in this way.

I said that because I only wanted to help you; Do not consider it as something else.





I have a last question, where are the two screws you mentioned in one of your posts? I could not find them on my I-I.


au revoir

 

[buddhaholic420]

(...)
Ben asked about the French translation regarding the heat exchange pin.
We are investigating this. The company that does translations is a specialist translating company based in Dublin. If they made a mistake we would be very surprised but obviously can?t rule it out either.
(...)

Thank you for taking this ("minor") issue into account.

I'm pretty sure you'll find out and fix it out quickly.



in fact, it is not very important, but I must say that I'm sure that "broche de rglage de la chaleur" in French has a similar meaning to "adjusting heat pin" and that it must be translated this way or by any equivalent sentence. (as i stated earlier on this thread "Google translator gave me : ?stitch adjustment of heat when I tried to translate the French legend which states originally ?broche de rglage de la chaleur? for the heat pin!")

There is nowhere in the booklet that states the guarantee will be voided by any particular action by the owner . If there is please do point it out.

tradhead, I understand the problem that was yours because I read your story several times and I wanted to tell you that I really sympathize with your pain.


This being said, (just to add my ) and for your information, I must say that I found the following sentence in the booklet : do not attempt to dismantle, adjust or repair. your I-I vaporizer is not serviceeable, apart from those 'spare parts accessories mentionned in "cleaning and maintenance."



Before you point it out, I have to admit that it does not explicitly mention the fact that the warranty can be voided if opened ....so I suppose that you're going to find my contribution quite unnecessary since it does not corrspond to what you want to hear.



I just mentionned that point to in order to say that it still looks much, to me, like a warning against any user intervention. I understand it in this way.

I said that because I only wanted to help you; Do not consider it as something else.





I have a last question, where are the two screws you mentioned in one of your posts? I could not find them on my I-I.


au revoir

Looks like homie got banned. He apparently did not read the manual because I also pointed out something he missed about the gas dispersing for 3 minutes after you shut it off. That guy sounded very ignorant and stubborn. Not fun to chat with.

 

[Clear_Dome]

Trahead & Galen :
I had notify your trouble to I-I team , I seriously hope that it will resolve your trouble and set a end to those hostility!

 

[thevapedcrusader]

gday all! I purchased two ii's from vapefiend.com, one is fine(awesome actually... mmm vaked mountainbiking!) th piezo has been iffy on the other and now it has failed entirely... Should i contact vapefiend or ii regards warranty? Thanks

 

[thevapedcrusader]

thanks for the speedy reply Team II- email's on its way.

 

[buddhaholic420]

Glad to see the I-I team back in the house. I spoke to Tradhead who is actually not a bad guy IMO. Just a guy with a bad first impression. Hope it all gets sorted out.

 

[tradhead]

well done II for responding to my points.
-------------->> tradhead wrote:
On mine the clear plastic strip partially melted so there is clearly an issue with the plastic not being able to stand up to the heat generated.>>

We are not sure what part you are refuring to. Is it the white label on the outside of the unit or a component on the inside?----------------
No, the clear plastic strip running down the front of the yoke.
As far as using it without the tube, well i just took small hits, I had no problem, in fact it was definitely preferable to the short tube. Perhaps the tube concentrates the heat and transfers it directly to the lips, while the outer casing does not.
In relation to the exhaust.. hmm tricky. however a simple exhaust directly to the exterior could solve that issue? at present it exhaust inside the casing, which allows fine particles free access. Where I live in Spain we have something called a Kallima, its basically hot air and dust straight from the Sahara. everything gets a thin layer if uncovered.
Re instructions. I note that there is a lot more info regarding how it works on the net. this is good. when I got mine there was nothing, a minimalistic booklet. All essential info should, IMO , be in large clear lettering and understandable wording.
Oh and come to think of it, a little point, It would be great to have a catch or something to keep the cap connected to the body. a number of people including myself found this an issue, they resolved it with a rubber band but thats hardly ideal, so no handed operation is facilitated.
Can you also tell us if you still offer the original 2yr warranty? Because a number of retailers appear to be only offering a 1 yr manufacturers warranty now.

 

[Progress]

I-I,

I am very intrigued and impressed by the I-Inhale portable, catalytic-converter vaporizer. I posted this in another thread (if you saw it, you'll know what I mean) but figured that you'd be more likely to see it here (where you had posted before).

Anyhow, I am a little curious (as others may be) about safety/health issues you had to take into account when creating a portable vaporizer with a catalytic converter and what steps O&B has taken to protect the consumer from such issues (byproducts, fuel spill, overheating, filling when hot, butane choice, anything I am missing...)--please feel free to exclude all warnings that are already in the manual unless you wish to post the text of the manual for those interested to see (don't think it is on Ur website--could reduce inquiries and increase sales?). If possible I am also curious about your warranty return/repair rates as well as most common problems (as well as problematic/detrimental user errors). Maybe even the rate of warranty rejections .

Thank you for breaking the brave new frontier of catalytic-converter, portable vaporization technology and making efforts (I believe) to improve your product through good R& D (thus helping ensure the happiness/safety of those who buy the cool-little-guy-they-call-the-I-I).

IMO if anyone were to ask for a recommendation for a portable vaporizer (especially if they pilot a ship) I'd certainly reply I-I captain

Also...Tradhead, could you please delete some of the extra spaces out of your posts (makes them take up unnecessary extra space)? Good to see you trying to civilly and respectfully discuss all topics you wish to discuss while abiding by the rules (really consensual norms IMO) of the forum. I look foreword to reading more of what you have to contribute (experiences, opinions and cited facts).
edit:Thanks Tradhead

Toke it easy

 

[thevapedcrusader]

i-i captain! Brilliant!

 

[SpiralArchitect]

A lot of units that we do morning batch test will actually run for up to 2 hours and 45 minutes. We will however be including gas windows on the next couple of vaporisers we realease in the future.

New models or new versions of the II?


Thanks for stopping by and answering our questions by the way, it means a lot.

 

[ozwiz]

G'day fellas!
I just had my first session with the i-inhale. Bloody fantastic! Super busy at the moment with the new biz. Just thought I'd put in my 2 bob's worth. All the best guys I should be posting more again now that thingS are coming together with business.
Doind a lot of traveling the i-inhale will come in very handy indeed.

 

[i-olite]

.

 

[tradhead]

What are normal operating conditions? where do they exist? and conversely what are abnormal operating conditions? The clear plastic strip melted and deformed, end of story, you can be as surprised as you want! thats what happened. Also there are obvious heat marks/ discolouration on both sides, on the stick on plastic 'bubbly' bit.

""As far as using it without the tube, well i just took small hits, I had no problem, in fact it was definitely preferable to the short tube. Perhaps the tube concentrates the heat and transfers it directly to the lips, while the outer casing does not.""
<<No the opposite actually happens. The stem helps to remove and dissipate heat. The longer the stem the cooler it will be>>
""
Are you speaking from experience here? have you used the device without the tube? I assure you It is 'in fact' cooler on the lips. the stem draws heat directly from its contact with the metal bowl which it is screwed into, while the top of the cap is not in fact in contact with the heat source itself.


Re the warranty, a number of stores are selling them with 1yr manufacturers warranty advertised , glad to hear thats a mistake.

ps could we try to keep this discussion focused on the II rather than me? cheers

 

[stickstones]

tradhead...you've come a long way in the short time you've been here, and I appreciate it!

However, the above post reads like you are still grinding your axe. Maybe you're not, but it's hard to read any of your criticism of the II differently due to the way you started out here. Your posts in other threads have been valuable, so I know you can contribute well.

We all know the story of the melting plastic and your warranty woes by now. Unfortunately, at the moment it doesn't appear that you can discuss the II without getting upset or appearing as such. It looks as though the II team is addressing your issues, so what do you say we just let it go, at least on this forum?

 

[Progress]

I-I ('captain' ),

Thanks for your prompt response and willingness to answer questions you may have missed or have arisen since (very commendable IMO).

I-I - 1. Overheating. The product temperature is controlled with a bimetallic thermostat. In the unlikely event that the product does overheat then a thermal fuse will permanently close down the device. The fuse is set at 220 deg C. To the best of our knowledge this has never happened but if it did the product should be returned to O& B for inspection.

That is basically what I thought (no one should have problems from overheating, just pauses in use--and problems from filling while hot (please correct me if I am wrong)

I-I - 2. By-products. The main by-product of burning the gas would be water vapor. The balanced formula for the complete combustion of butane gas is 2C4H10 + 13O2 -> 8CO2 + 10H2O. Any butane operated product that has the correct ar/gas mixture will achieve this.
The exhaust ports direct the exhaust gasses (water vapour) away from the user. The combustion chamber is totally separated from the herb chamber and the device is internally sealed so there is no possibility of contamination.

I agree with all that you have stated above. What I was asking about particularly is byproducts of the heavy metal catalyst (and what catalyst the I-I uses?), as well as potential byproducts created in sub-optimal conditions such as a lack of enough oxygen/presence of other gasses & contaminants (maybe even suggestions on how to ensure that the air/gas mixture is "correct"). Does the unit contain a 'scrubber' that eventually needs to be replaced, etc.?

I-I - 4. Fuel spill. There is a rubberised seal round the filling valve to prevent any spilled gas entering the cavities within the shell of the device.

Thank you, but if one were to grossly overfill a unit (butane running down the sides) what problems (if any) could this pose, and is there anything the owner can do to remedy problems (if any exist)--what would I-I recommend (as I have heard of this type of user error numerous times)?

I-I - 5. Butane choice. We would only recommend good quality gas like Ronson(in Europe), Braun, Colibri. Also we will be selling our own brand of butane in Europe in the coming months which of course we would recommend also. It will be sold under the Portasol name.

Sounds good (good, clean butane to prevent clogging, residue, etc., right?) Best wishes with your butane distribution venture .

Was there supposed to be an answer #3 or is that just a typo?

Most importantly, I would love to have some insight into the bold faced statements from the post you recently answered (I underlined them too for your convenience).

P - Anyhow, I am a little curious (as others may be) about safety/health issues you had to take into account when creating a portable vaporizer with a catalytic converter and what steps O&B has taken to protect the consumer from such issues (byproducts, fuel spill, overheating, filling when hot, butane choice, anything I am missing...)--please feel free to exclude all warnings that are already in the manual unless you wish to post the text of the manual for those interested to see (don't think it is on Ur website--could reduce inquiries and increase sales?). If possible I am also curious about your warranty return/repair rates as well as most common problems (as well as problematic/detrimental user errors). Maybe even the rate of warranty rejections?

As stated, the I-I is a very impressive (IME) and intriguing (IMO) device. The greatest obstacle to my personal ownership of one seems to be a lack of familiarity/comfort with how the the unit functions internally...and how the users safety is ensured (some concerns about how durable I-I unit will be in the long run exist as well, but time will tell, right?).

Again, it is very comforting and reassuring to use products from companies that do not appear like they are trying to hide things from--or deceive--the public (and one that takes measures to ensure customer satisfaction). Thank you for all of your efforts to do both of these two things (both in advance and retrospectively )

Toke it easy!

 

[marcuss]

G'day fellas!
I just had my first session with the i-inhale. Bloody fantastic! Super busy at the moment with the new biz. Just thought I'd put in my 2 bob's worth. All the best guys I should be posting more again now that thingS are coming together with business.
Doind a lot of traveling the i-inhale will come in very handy indeed.

sooo nice to see that my vapo-bro ozwiz likes the Iinhale.....one more point to I-i, your next travels will be a dream!!
Take care my friend and don't work too much!!

 

[marcuss]

wow wow!
u see?.....the Iinhale club is full of V.I.V.(Very important Vaporist)!!!

Tradhead...what happened to you with the clear plastic melted could be for you let the vape cool down in its black case? i tell you that once i put the I-i directly in the black case, for a stealth emergency,before it was totally shut off and after that i saw that clear plastic a little bended...not really melted!
That was my fault so i don't complain for that....maybe u got a different issue?

Ciaran what about those Crumiri cookies??

emperors Iinhale new SSHaze....

 

[tradhead]

that sounds like the same thing alright, but no I normally left the Ii on the table, it would be going for hours on end. not in its case.. Its pretty insignificant alright, just a point... glad Im not the only one it happened to, even if it was caused by different thing... ...
normal operating conditions are...?
abnormal operating conditions are?

 

[buddhaholic420]

that sounds like the same thing alright, but no I normally left the Ii on the table, it would be going for hours on end. not in its case.. Its pretty insignificant alright, just a point... glad Im not the only one it happened to, even if it was caused by different thing... ...
normal operating conditions are...?
abnormal operating conditions are?

Ahhh so Tradhead. You would leave it on at all times? Did you shut if off to fill and wait a couple of minutes before turning it on? I am wondering if using it like that has issues down the road. I use it by turning it on when I need it and shut it off when I am not using it. Is there anyone else out there using the II like this?

 

[max]

I use it by turning it on when I need it and shut it off when I am not using it. Is there anyone else out there using the II like this?

I found some high quality butane (Vector) at a great price (cigarextras.com), but buying it down the street at your local store is expensive. The only time I've left mine on after using it is when I think it's low on fuel and want it completely empty before refilling. I guess I'm a little paranoid about possibly getting some air in there and not being able to get a full refill.