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Just dropping in to leave this here...

Spot on. While Nate does know of the importance and significance of the FC community to our company, he does not actively browse or answer questions that are imposed. Tim and I, however, are always trying to fill in where we can and when we can... In the name of transparency, I would like to...

Trust me, no one likes our e-commerce site. No. One. I hear that a new e-commerce site will be going up, soon. And all will love it.

A little note, here: It is our standard practice to reply to e-mails within 24-48 hours. Just as an FYI, i do check my inbox here on FC as well... If you have any questions or comments, I'd be more than happy to help you all out. be advised, however, that this does not mean that you are...

We have received a few phone calls and e-mails regarding ship dates- I'd like to update exactly where we are on orders as of today, 3/21/2013. As of today, 3/21/2013, all cera orders placed BEFORE 1/28/2013 have either been shipped out or are on deck to be shipped out. There are NO cera...

JCat, I am extremely happy that Zeki was able to help you troubleshoot and remedy your situation. However there is something I need to point out. By removing the set screws and\or disassembling your core without our consent, you are voiding your Cera's warranty. We strongly advise everyone...

Although its not necessary to do this at all, it is best practice to store your Cera vertically (switch facing down) to prevent oil solidifying right under the mouthpiece. Its not a huge deal if this happens, however, since when you heat the oils again, it will melt back down.

Skeena, If you haven't sent an e-mail to us regarding this problem yet, send one to info@thermovape.com. that goes for anyone else looking for help troubleshooting their Cera, as well. It'll help us immensely if you use the same e-mail you listed when you ordered your Cera, as well as adding...

Just a quick one here- The power adapter is currently not for sale on our site only because we are missing a few components needed to build them. Otherwise, we do have most of whats needed. We are currently expecting to have them ready for sale again after our Cera pre orders and back orders...

We are currently working on getting the auto ship-confirmation working again. I suspect the first few people to receive their Cera's will be in for quite a surprise when they see the mysterious package at their front door, since they may not get a warning that it is on the way... Although this...

and goodbye! :wave:

Hey everyone. As you know by now, we've had a series of unfortunate events hit us one after the other. That being said, our main priority is to get the Ceras out of our facility and into your hands ASAP. To clear up any confusion, we will be sending out 2250 mAH IMR batteries in lieu of the...

The sleeve will not cover the light.

Our chargers do support 220v. You will need a physical adapter, though.

Right, we are rectifying that. The plan for now is that if someone receives a Cera and wants the upgraded switch after at the upgrade price, then they will have to send their Cera in to have it installed. We will then hold onto the standard switch. This is not set in stone, yet, however. Our...

No need to send an e-mail over if there is nothing you need, but thank you for the consideration!

be advised that those switch prices are the upgrade prices. What that means is that we take off the standard switch off of your Cera and replace it with the illuminated version. In other words, you have to preorder a Cera or have already pre-ordered one to get that price. If you do purchase an...

Hey everyone! Its been EXTREMELY hectic here at TET. Everyone is in high gear getting ready to package up the Cera's and getting them into your hands. I just wanted to calm everyone's nerves on the forums and say that e-mails regarding your pre orders will not be sent till tomorrow at the...

Right now, 4 of us are sitting down in the conference room. That would be Tim, Travis, Zeki and I. As soon as your order went through, we had kind of a celebration go on applauding you on being able to complete the order. congrats on figuring it out!! :D We are working on our international...

Refer to tweek: I'll have to amend that. As of right now, there are no official public user manuals for the Cera.