If you followed the above procedures suggested over a few days and the unit still stinks, start a conversation with our service team to get the problem sorted out... support@xvapeusa.comits not a smell its a very noticeable flavor.
If you followed the above procedures suggested over a few days and the unit still stinks, start a conversation with our service team to get the problem sorted out... support@xvapeusa.comits not a smell its a very noticeable flavor.
I noticed tht there are 2 O Rings in the kit. I wonder if they have something to do with it.I have a problem with my Roffu, the glass/metal filling Chambers that slot into the oven have become so loose they now fall out the unit, has anyone else had this happen?
When i got the unit they fit in nice and snug they are falling out when I pull the mouthpiece out now ,burnt my leg last night!
Ouch! My OG unit is loose (but not to the point where the oven falls off when inverted) but my new unit is quite firm and feels to almost 'lock' on to the oven...I will check it out with head office and let you know what I hear @Shorner.I have a problem with my Roffu, the glass/metal filling Chambers that slot into the oven have become so loose they now fall out the unit, has anyone else had this happen?
Pretty sure they are for the filter disc to hold it in the oven.I noticed tht there are 2 O Rings in the kit. I wonder if they have something to do with it.
How are the chambers held in place? Mine dont fall out but are a bit looser then before.Ouch! My OG unit is loose (but not to the point where the oven falls off when inverted) but my new unit is quite firm and feels to almost 'lock' on to the oven...I will check it out with head office and let you know what I hear @Shorner.
Pretty sure they are for the filter disc to hold it in the oven.
Feels like a simple interference fit, we will get some info on the loose fitment soon.How are the chambers held in place?
Is there any new information about this issue?Feels like a simple interference fit, we will get some info on the loose fitment soon.
Waiting for Vapefiend to get back to me about mine, is yours OK?Is there any new information about this issue?
It has become a bit loose, but not falling out.Waiting for Vapefiend to get back to me about mine, is yours OK?
It has become a bit loose, but not falling out.
I have sent another follow-up message to see how we are going with this. A quick question to those with the loose fit, did your unit come with...'Caution Hot' warning next to the heater on top of the main body of the unit or was it just blank?Is there any new information about this issue?
I have sent another follow-up message to see how we are going with this. A quick question to those with the loose fit, did your unit come with...'Caution Hot' warning next to the heater on top of the main body of the unit or was it just blank?
Thanks for the reply, that tells me it is happening to the newer units also...more info to pass on.Mine says: “Caution Hot”….. thought it was referring to ME!
Mine didn't say caution hot on it, I found out it was hot when the bowl.fell out and burnt my leg thoughI have sent another follow-up message to see how we are going with this. A quick question to those with the loose fit, did your unit come with...'Caution Hot' warning next to the heater on top of the main body of the unit or was it just blank?
That shows it was the earlier version...I have a nice round scar on the top of my beer gut from sitting the unit on there upside down when I took it of my j-hook...my wife thought I had ringworm.Mine didn't say caution hot on it
Mine also says " Caution Hot " The chamber does not fall out , but it a little bit looser then when new.I have sent another follow-up message to see how we are going with this. A quick question to those with the loose fit, did your unit come with...'Caution Hot' warning next to the heater on top of the main body of the unit or was it just blank?
Vapefiend sent me a replacement unit, they didn't say why it happened.Any word on why the chambers are getting loose and some falling out?
Thats great! I am wondering if it will be an issue in the future for the ones that are just loose now.Vapefiend sent me a replacement unit, they didn't say why it happened.
Is yours getting worse?Thats great! I am wondering if it will be an issue in the future for the ones that are just loose now.
It does not seem to be getting worse. It does stay in place and is just a little loose.Is yours getting worse?It doesnt
I sent an email 2 days ago, still haven't heard anything. Whats the usual wait time to hear back?If you followed the above procedures suggested over a few days and the unit still stinks, start a conversation with our service team to get the problem sorted out... support@xvapeusa.com
I have just received some info on the loose ovens, what I have been told... The consensus seems to be that the o-ring seal is damaged and needs to be replaced. We can arrange a replacement for any customer that is experiencing this issue, and in the future will be including an o-ring heating seal replacement in the box.Any word on why the chambers are getting loose and some falling out?
That is great they looked after you, they sound like great sellers!Vapefiend sent me a replacement unit
I usually get a response after 2-6 days, they have had a lot going on just lately so there have been some delays...that said I just sent an email to chase up your problem.I sent an email 2 days ago, still haven't heard anything.