Hey guys thanks for the participation and feedback again hopefully the clarifications where helpful. I wanted to make sure I was posting correctly by asking Mark to look at the responses and questions again first and offer some dictation (yes it will be long winded as Mark is a stickler for detail). Below is what we arrived at as far as continued clarification and response:
TO BE CLEAR VRIPTECH ALWAYS APOLOGIZES AND MAKES RIGHT ANY MANUFACTURER DEFECT BASED PROBLEMS A CUSTOMER MAY HAVEthanks for the advice but it goes without saying in our opinion. If a customer is claiming differently they either did not go through the proper channels (i.e. contact info@vriptech.com ~ if we dont know about it we cant help ~ if you tried when we where having email problems please try again and SORRY FOR THE HASSLENOT OUR INTENTION). Or they where denied because the product inspection (or sometimes by their own admission) indicated abuse and/or improper usage (this has only happened a few timesliterally the number of which could be counted on the fingers of one hand out of thousands of customersnot bad if we do say so ourselves, but then again, most of our customers understand that if they drop or bonk the glass and it breaks ITS NOT A WARRANTY ISSUEITS AN UNFORTUNATE ACCIDENT ON THEM NOT VRIPTECH.AND MOST OF OUR CUSTOMERS WOULD NOT HAVE THE NERVE OR ETHICS TO ASSERT OTHERWISE). VripTech is all for CONSUMER ADVOCACY, but asks that the ADVOCATE speak from experience and that the criteria in this case also include DELIVERED VAPOR QUALITY (assuming directions where followed) and COST factors.
After all, our products, which we call vaporization tools that can be assembled into modular systems using our own VWTs or third party water pipes, bubblers, etc (which offers tremendous relative cost value) are intended for the purpose of thermal extraction and delivery of broad spectrum aromatic vapors and the products of our competitors (many of which are friends in which we maintain more of a cooperative than competitive vibe) are vaporizers intended for the same, but which rarely compare in terms of breadth of spectrum extracted and delivered per inhalation, flavor, concentration, and temperature/humidity. But please dont take our word for itread the posts or even better compare side by side! In other words, consumer advocacy or any sort of comparison in this case shouldnt just be about how vaporizers work process wise or how they where engineered from the ground up or by utilizing off the shelf components (or both ways as in our and most cases ~ read: value-engineering), but about the delivered vapor quality, right? The difference between us and many of the others in the industry is that optimized delivered vapor quality is where we start. Its not just a goal to aim for its a requirement if our name is going on the product.and this requires glass (or quartz) as a material and a firm grasp of the laws of physics, water and/or ice in our humble, but well researched opinionno exceptions are made for higher profits, better butter-finger resistance, easier use or easier manufacturing. So if delivered vapor quality isnt factored into the consumer advocacy equation than we are at a philosophical biased disadvantage from the jump. And that wouldnt be fair for an open and intended to be equitable forum like FC.com now would it? All one has to do is read the VHW disclaimer on
www.vriptech.com and they will see that we make no bones about it.our products are not for everyoneonly those looking for the highest quality vapor pulled through tubes or bubblers and willing to work with the realities of GLASS.
It should also be stated that virtually every vaporizer on the market today uses off the self components.VripTech is far from alone in this regard and, in fact, sees no reason to engineer from scratch new housings if an acceptably ergonomic one is available (would require $25-50K in tooling cost that would have to be transferred to the consumer adding significantly to the retail cost), new power control board(s), electrical components, or element(s) (all of which would greatly increase the finished cost) unless there is a problem with what is available or neededin which case, ground up engineering would be a last resort by value engineering principals and only make sense if there is no off the shelf components that exist to replace with greater satisfaction attained within the same spatial and functional reality. Our glass is as custom designed, engineered, and fabricated (blown and tooled) as it comes.it is a tremendous challenge to create what is really functional art in a production environment and we started doing it and keep doing for the love of the Vapor and a Cause we believe in.not for the EXTREMELY CHALLENGING BUSINESS MODEL that it is. Believe me, ShadowVape Vrip CSR when I say that there are a lot easier ways to make money!!! But Marks commitment is to turning the world onto the ultimate inhalations that he has been pursuing since well before vapor was en vogue, before there where competitors (well unless you consider Eagle Bill and the BC vaporizer competitors)and we all live for the LOVE and exuberance of our customers who had no idea vapor could be so good! And we get A LOT OF LOVE AND EXUBERANCE FROM OUR CUSTOMERS AT VRIPTECH.most of whom previously owned other vaporizers at this point and simply wanted something more than smoky or thin and/or dry vapor from a plastic (or silicone) hose or bag.
The elements we used originally and which are used by most manufacturers of vaporizers, soldering irons and a whole host of other consumer products that need heat for some reason or another are nichrome coils inside alumina ceramic castings, often called cartridge heaters. However, most of these do not also include a thermocouple built-in, but if youll notice some doincluding the ones we use. So if you look close youll see four leads instead of two coming from the elements on the VHWs; two leads are the actual nichrome coil the resistance of which is what generates the heat, and the other two leads are the thermocouple. The thermocouple is what gives the board the feedback to maintain the temperature constant relative to the setting on the temp dial (also called a potentiometer). This is why youll see the red light going on and off in cycles that shorten with use as the air is pulled across the glass taking the heat with it and lengthen as the unit is just sitting there on. This is different than simply having a cartridge heater that only includes the nichrome coil (two leads) and which in turn is controlled by a simple dimmer control (as on many if not most vaporizers) that will leave other factors (i.e. wind chill factor from air flow, nichrome degradation, power source variance, etc.) out of the equation. This is why it is indeed better to have a vaporizer that uses some sort of thermocouple and power control board as opposed to a simple dimmer for temp control. The VHW Ver. 1.0 and 2.0 suffered approximately a 5-7% element failure rate during the first 90 days and about a 10-12% rate over the first six months. Not great, but far from horrible and most of the failures where while being used without the recommended surge protector (we are running these things pretty wide open). On the vast majority of the failures it was the nichrome element that failed which is why it was our goal to get away from thisproblem is that nichrome is the heat technologies industry standard if you will. Cheap and effective (mostly).
We have tested using a nichrome coil by itself and it will indeed workproblem is the control factor (terrible from our experience) and the ergonomics of the glass design (would have to be enlarged and everyone wants smaller not bigger in this casesorry ladies).all with no guarantee it will work any longer or any better (think herbalizer). It would look cool though (again, think herbalizer)! Our new VHW Ver. 3.0 uses an integrate circuit instead of a nichrome coil. The wiki definition for an integrated circuit is:
In electronics, an integrated circuit (also known as IC, microcircuit, microchip, silicon chip, or chip) is a miniaturized electronic circuit (consisting mainly of semiconductor devices, as well as passive components) that has been manufactured in the surface of a thin substrate of semiconductor material.
This is different from a simple electronic circuit. Wed love to give more detail, but some of that is proprietary (not our IP but the suppliers IP) so suffice to say it works better and lasts longer and is not a nichrome coil! Also, it heats toward the tip instead of in the middle, which is one of the reasons the glass cover tooling has been changed (will work with both the new and old elements). Well post a picture of a Ver. 3.0 prototype ASAP and pricing will come soon as well!